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Tagged With "Cold Calling"

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Re: COVID-19 Impact on Dealers and the Channel?

Art Post ·
I was on the MPSA call today. Here's some points of interest I was going to post on another thread but will put it here for everyone. One major MPS company reported 29% decline in pages or revenue Another major MPS company reported a 71% decline Healthcare for one of those clients saw a 40% increase More inquires from clients in respect to file sharing and content Expecting continuing decline for another 30 days in revenue and prints First week of April they hit bottom and has stayed that...
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Re: Will outside Sales Rep's go away?

Jason H ·
Yes agree! I’m not sure when they went online with them but I remember seeing them and didn’t have any use in selling them after that and the person over that product set doesn’t call or visit anymore 🤷🏽‍♂️
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Re: Will outside Sales Rep's go away?

John Saramak ·
In 10 years there WILL be outside sales reps, and many of them will be the committed, true professionals of today. The E-Commence platform have changed our business and how we do it. For example gone are the days when you could duck into a 15 story office building and cold call. But electronic format can still be your attention getter and facilitate your efforts in creating interest. I can buy anything on line and cut out the sales person. Try doing your own investing and getting the right...
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Re: Print Copy Tool versus Plotworks

jdicarlo ·
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: Things getting weird for Xerox Dealers

Toner in my Blood ·
Very strange. I interact with the CRG on a regular basis and have had no indication of reduced staff, etc. I can’t comment on your issue with parts as we do not rely on xerox to send our parts, we stock and replenish out of our own warehouse. No substantial difference between xerox parts on b/o than Canon or HP. Not nearly as bad as Ricoh. We dropped the ricoh product years ago as we couldn’t handle the constant toner b/o issues. Parts I can somewhat understand, but toner? Hope that your...
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Re: Target GP Margins

Art Post ·
Jason: Take a look at the RBS quote that posted yesterday! It states, their "best" price the first time. In essence they are teaching their people to be just "order takers". Even the Ricoh web site is no listing MSRP with lines drawn through the MSRP to indicate they are discounting. I have no problem with discounting, however there is no reason to put the MSRP on the site and then draw a line through it, the only reason that is done is to initiate a call to their in-line order taking ...
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Re: When did you first learn about the industry

txeagle24 ·
Honestly, it was when I walked in the door for my first interview. I remember the individual interviewing me mentioning that they sold Ricoh equipment, & the only frame of reference I had is that Ricoh sponsored the "Call to the Bullpen" on MLB games at the time. Before I got into the industry, I could not make a straight copy on the first try if you paid me, because I never thought to use the document feeder & could never get the original lined up on the glass. I knew about all of...
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Re: Ricoh & Epson = "perfect together" NOT!

GR81 ·
Call that KIP sales Rep again and make a deal with him. If you can get the deal with 2 KIP 9900s (those will replace the 4 Oce's), then you get to be a KIP dealer. He will also spend half as much in toner as those Oce machines just eat toner.
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Re: Nsi Autostore

John Mooney ·
Maven , What I tell my customers and when I'm out with sales reps is it's all about getting things done in less steps. I'm in the legal vertical so time is money and everyone has an hourly billable. Right now here's the average user scan: 1.) User walks up to MFP and logs in 2.) Finds their name via LDAP or enters manually and then enters client and matter 3.) Selects Scan to email 4.) Sends PDF to their email 5.) Walks back to their desk 6.) Finds Canon Scan 00034789* (or doesn't because...
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Re: Cold Calling today

BCarroll ·
Art- How did the Linkedin call go? Curious, as it seems like this is the (next) future for b2b cold calling (according to the consultants)!
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Re: Cold Calling today

txeagle24 ·
I have scheduled quite a few meetings via LinkedIn. Sometimes, it has been through InMail, but more times it has been the result of a client or prospect seeing something of interest that I posted and asking to schedule a time to discuss whatever that is.
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Re: The Death Of The B2B Salesperson [Infographic]

VinceMcHugh ·
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Canon IRC3330 email encryption

Monte ·
Call me at 415-286-1127. maybe I can help. Monte
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Re: Sharp Direct Service Pricing

Jason H ·
I don't know if the bubble is bursting but I think more consolidation is around the corner. I mean in this case, if you do one service call you are in the hole for the entire term of the lease. Their branch in our market will do anything and everything to take business. Sometimes I think they would pay they customer to take the machine.
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Re: MPS and Linux HELP!

jdicarlo ·
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Another Ricoh Dealer Takes on Konica Minolta

GMAN ·
Who will be next? ++++++++++++++++++++++++++++++++++++++++++++ A & A Office Systems Now Offering Esteemed Konica Minolta Product Line 9/9/2009 New England-based Company to Offer Award-Winning Lines of Konica Minolta MFPs, Production Print Systems, Printers, and Software Solutions Middletown, CT and Ramsey, NJ – September 9, 2009 – John Sullivan, President & CEO of A&A Office Systems (A&A) and Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider...
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Re: High Volume Updates

Guest ·
RICOH PRO 907/1107/1357 PRODUCTION PRINTER FREQUENTLY ASKED QUESTIONS Q. Where do the new Pro Series Production Printers fit in the Ricoh high volume monochrome printer product line? A. The new Pro Series Production Printers are successors to the highly successful Digital Document Publisher models, the DDP70e and the DDP92. Those models were initially brought into the Ricoh product family through the acquisition of Hitachi. Technically, the 70-ppm Digital Document Publisher 70e is being...
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment

Shaja ·
This happened to us a couple of years ago. We received a service call from a client who reported seeing little black lines on their copies. The culprit? A pair of false eyelashes. We still don't know how they got inside the machine!
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment

JasonR ·
We had a tech go to a call once and there was a black line down the right side on the page. He made another copy and the line was down the left side of the copy. Another one and it was diagonal. He told the customer "this just isn't possible". He opened the machine to examine the lamp and a mouse jumped out!
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

Guest ·
Found this on the web today:: By Pavel Alpeyev Nov. 18 (Bloomberg) -- Orbis Funds, the asset manager that opposed takeover offers by Warren Buffett and Citigroup Inc., rejected Canon Inc.’s 730 million euro ($1.1 billion) bid to buy unprofitable Dutch printer maker Oce NV as too low. Canon’s 8.60 euros-a-share offer “significantly undervalues” Oce’s assets, and Orbis doesn’t want to sell its stake of about 10 percent at that price, the Bermuda-based manager of $20 billion in assets said in a...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

Guest ·
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment

Taminol ·
I received a telephone help call from one of our clients who had a malfunction code on their new copier. To clear these malfunction codes it’s usually a case of opening the front door for a few seconds and then closing it again. I asked the client to do this and then come back to the telephone. He returned a few moments later and asked “now what” I asked what happened when he opened and shut the front door, did it clear the code. “no’ was the reply, “it just got colder in here” He’d opened...
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Re: A4s and Single Function Laser in MPS

JasonR ·
My first thought is that your post has a lot of jargon in it I don't understand. (I'm directly responsible for MPS, so it's not that I'm unfamiliar with the terms). When Art can't understand your question about and industry he's been in for 20+ years, it's time to back up and re-write . Secondly, regarding your questions about placing supplemental A4 MFPs around, it all depends upon the customer. I have some customers that have central MFPs and NO additional MFP capability. I have others...
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Re: Soda, Pop, Coke or Other

Shaja ·
I grew up in northern Illinois, where we said "pop". I took a job in southeast Missouri, where my staff laughed at my "strange" way of talking, because to them it was "soda". They stopped laughing when I gave them a "pop" quiz (with the prize a can of....whatever you call it). Still love that memory!
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Re: Soda, Pop, Coke or Other

txeagle24 ·
I'm from Texas, and most people down here call all soft drinks "Coke", but when I get into this debate, my simple answer is none of the above, because I just call it whatever brand it is. I.E.--Dr. Pepper, Diet Coke, Sprite, etc.
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Re: Soda, Pop, Coke or Other

txeagle24 ·
I've never called it a buggie...it's a cart. But, I have heard people call them "baskets", and that drives me nuts, because the "basket" is the little thing you hold in your hand.
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Re: Soda, Pop, Coke or Other

Guest ·
So much fun! My son had a great laugh when I called a bathing suit, swimmimg trunks! Here in NJ, we will call a pizzia a "pie"!
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Re: Soda, Pop, Coke or Other

GMAN ·
As long as you don't call your bathing suit "Speedo." Now, do you call your sandwich a GRINDER, HOAGIE, SUB, or WEDGE ?
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Re: Soda, Pop, Coke or Other

wyzguynyuk ·
Growing up in Maryland, we referred to them as "sodas", but after spending 11 years in the copier industry, I now simply call them "mixers".
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Re: Soda, Pop, Coke or Other

txeagle24 ·
Do you also "warsh" your clothes down by the "crick"? It always cracks me up the way my family members from Frostburg, Lonaconing & Garret County talk.
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Re: MP 6001 print driver issues

Techsupguy ·
That sounds like several cases that I have worked. You should call the Software and Solutions team. We have some ways of looking at the print drivers and print steam that can determine what the actual problem is. From what you are describing, the ERP system is not fully PCL compatible. The functions that are not showing up are driven in the Windows section of the print process. That is what usually is the case and sometimes the driver needs to be looked at, sometimes the application. I would...
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Re: Matt Espe named CEO of Ricoh Americas Corp

Guest ·
Mentioned in the Dealer Conference Call: Committed to Dealer Channel (6 times) Committed to "Rules of Engagement" (3 times) interesting comment: "ways to support your leasing needs" by Hickling or Hicklin "this multiphase process will take time"
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Re: At the end of term, who pays to ship the copier back to the leasing company?

SalesServiceGuy ·
When we decline to return a copier at our cost due to a competitor not doing this at their expense, we do suggest to our former customer two moving companies they can call to pick up the equipment. Of course, we will keep in polite contact over the next few years, as we known when the lease will expire next time.
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Re: How to beat Global Industries aka Xerox

JasonR ·
Are you saying your agreement covers third party software issues? So I can call your tech support if my MS Word stops printing? (even though everything else still prints).
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Re: A4 Page Volumes

txeagle24 ·
One of my clients is a car dealership, and they recently replaced (2) Ricoh MP2510's & (2) Ricoh MP3010's with (4) Lexmark XS658dfe's. The average monthly volume on each of these is around 7,500, so considering that the Lexmarks are significantly more productive and haven't had any service calls in the first quarter, reliability doesn't appear to be an issue. As a point of reference, I have a customer that has a Lexmark XS463de (40ppm desktop mfp) that runs almost 11,000 per month and...
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA

lep524 ·
Our dealer rep from Sammy was in late last week to discuss what we need to be able to handle the 11 x 17 release. In Canada they say it will be a 35 and 45 B&W and a 25 and 35 colour. Part of what they see is the ability to bid for larger deals where there is a need for SOME 11 x 17 but they can still do large part of deal with A4 product. He said they expect it for first quarter 2011. They know they are going to be an also ran in some ways but if they get the CPC in line then we know...
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Re: Booklet printing with saddle stitch using Adobe Indesign CS5

John ·
We solved the problem. We changed a setting within InDesign CS5 from "Binary" to "ASCII". I do not know why this works since that same setting in InDesign CS4 is set to "Binary" but it fixed the problem. Much thanks to JasonR for taking the time to call me and discuss the problem. Not alot of people would do that and I really appreciate it. I have attached a screen shot of the change from within InDesign CS5. Feel free to comment on why this would have made a difference as I have no clue. John
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Re: Top 9 Blunders that B2B Sales Reps Make

Guest ·
Blunder #5: They give a generic sales pitch. What they do: They natter on and on about their company, its offerings, and its strategy. Why they do it: Usually they’ve been handed a “standard” presentation created by marketing people who have no idea how to sell. What happens: They never really find what the prospect wants and needs, so the pitch is just a “spray and pray”. Your Action Plan: To avoid this blunder, get “centered” before your next sales call. During your conversation with the...
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Re: Memjet Color Printers to the Rescue?

merlin ·
There is another product similar to this that we sell. It's from a company call Xante. It prints up to 13" x 22" sheets, envelopes, duplex, card stock to 14pt. It's call a digital envelope press. Interface is both USB and 10/100-TX Ethernet. It sell around 16k. You can view on ther web site xante.com.
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Re: First Look New Ricoh MPC2801_3301

Guest ·
I doubt the cost will be higher, however..... ya never know, probably best to tell the customer they are getting the latest and greatest if they can be patient for a few more days or maybe Ricoh will step up to plate and give you an MPC4000 at the same price, I've seen it done before. Call your DSM and
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Re: Ricoh Ends Relationship with Ratio

Techsupguy ·
Way late on this one, but thought I could clarify. Ricoh supports the Ratio controllers and will so long as there is a contract. Dealers, techs, and customers can still call Ricoh for help on these units.
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Re: Competitive Copier Vendors

SalesServiceGuy ·
Lets get reaaaady to ruuumble! I know that not every statement I make is not true everywhere in North America. Hopefully, you will get a few "bullets for your gunbelt" on your next sales call.
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Re: IKON steals University of Kentucky MPS contract from Lexmark!

GIntel ·
Agreed, but lets just say the folks that wrote this have some "history" with Lexmark and they make sure to make Lexmark look bad every chance they have. Usually, when you see coverage of a big contract win, its more about who won the contract, not who lost it. Thats why I call it biased.
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Re: Canon iR2525 is Killer!

montecore ·
Art, Check this out: Specs Canon iR2525 It does not come standard with color scan-to-email, ifax, ftp, smb. You need a color send kit. There is no HDD. Does not come with PCL, PS. It has UFR II LT printing. Does not come standard with RADF or DADF as they call it. No searchable PDF's or OCR standard Smallest mono LCD screen on an A3 system that I have seen. 512 Ram...fraction of most MFP's in this range keyboard is not standard
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Re: Cloud Printing

SalesServiceGuy ·
I was in a small town last week at an six person Accountanting firm. They were using Cloud Computing for storage and document collaboration. They were concerned about the large amounts of paper documents that they had to store, retrieve and off site storage. They did not want to get a bigger office so they saw cloud computing as a way to get rid of filing cabinets. They liked the ability to be at a clients office and pull up their files at the customer's location. They liked the ability to...
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Re: JOINT STATEMENT BY SHARP ELECTRONICS CORPORATION AND EDWARD MCLAUGHLIN

montecore ·
Very good points Art. The only print production (as some would call it) would be 85, 95, 110ppm. But these are more large departmental units. Mostly it is the 85ppm that is being pushed. There are only a few major players when you get higher than that. The very low end has always been a issue for them. The only item would be the AR-208 unit but that little Ricoh desktop will blow that away. Then there is the issue that some of these low end units can only be purchased from a distributor that...
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Re: Cloud Poll

SalesServiceGuy ·
Evernote is another example of an appealing consumer presence but will DM's ever buy their service in the developing Corporate business space regardless of price structure. Not that EverNote/ Box.net/ Udocx prvides great levels of service, they are just not familiar and how long will they be in business before someone else bigger buys them? The above players, based in the internet do not have the street boots on the ground to make the original B2B (Belly Button 2 Belly Button) sales solution...
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Re: canon dealership

txeagle24 ·
Canon has a strong reputation for quality and great brand recognition with businesses of all sizes. I can't tell you how many times I've heard prospects say they'll never use anything but Canon equipment, especially for color, & we all know that's where the money lies. We're a sole-line Lanier dealer (w/ Lexmark on the side for desktops & A4 mono). From my position as a Major Account Rep, I would love to have Canon. That's always a tough call to make, though, for a dealer principal,...
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Re: Q. How does your company handle networking charges?

Jomama ·
My rule is, if they need more training, or something wrong or inconvenient with the way I set up the print scan, I'll make it right, no charge. If they add a workstation and want it configured,if they changed their router/switch, decide (after 60 days or so) they need a different configuration, or some O/S related problem, that is chargeable. A case in point, a customer called me saying his can scan to folder icon has disappeared from his desktop. I suggested that the cleanup wizard has...
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Re: Q. How does your company handle networking charges?

JasonR ·
On average, business computers are replaced every 5 years. That means (on average) 20% of all computers are replaced each year. If you did NOT charge for reinstalling drivers, you would need to employ someone (or several someones) full-time to drive around reinstalling print drivers on every client's computer they just replaced. It seems those customers most unwilling to pay are also those most unable to accomplish simple tasks such as reinstalling a print driver on their own. Funny story:...
 
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