Tagged With "Cold Calling"
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA
Our dealer rep from Sammy was in late last week to discuss what we need to be able to handle the 11 x 17 release. In Canada they say it will be a 35 and 45 B&W and a 25 and 35 colour. Part of what they see is the ability to bid for larger deals where there is a need for SOME 11 x 17 but they can still do large part of deal with A4 product. He said they expect it for first quarter 2011. They know they are going to be an also ran in some ways but if they get the CPC in line then we know...
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Re: Booklet printing with saddle stitch using Adobe Indesign CS5
We solved the problem. We changed a setting within InDesign CS5 from "Binary" to "ASCII". I do not know why this works since that same setting in InDesign CS4 is set to "Binary" but it fixed the problem. Much thanks to JasonR for taking the time to call me and discuss the problem. Not alot of people would do that and I really appreciate it. I have attached a screen shot of the change from within InDesign CS5. Feel free to comment on why this would have made a difference as I have no clue. John
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #5: They give a generic sales pitch. What they do: They natter on and on about their company, its offerings, and its strategy. Why they do it: Usually they’ve been handed a “standard” presentation created by marketing people who have no idea how to sell. What happens: They never really find what the prospect wants and needs, so the pitch is just a “spray and pray”. Your Action Plan: To avoid this blunder, get “centered” before your next sales call. During your conversation with the...
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Re: Memjet Color Printers to the Rescue?
There is another product similar to this that we sell. It's from a company call Xante. It prints up to 13" x 22" sheets, envelopes, duplex, card stock to 14pt. It's call a digital envelope press. Interface is both USB and 10/100-TX Ethernet. It sell around 16k. You can view on ther web site xante.com.
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Re: First Look New Ricoh MPC2801_3301
I doubt the cost will be higher, however..... ya never know, probably best to tell the customer they are getting the latest and greatest if they can be patient for a few more days or maybe Ricoh will step up to plate and give you an MPC4000 at the same price, I've seen it done before. Call your DSM and
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Re: Ricoh Ends Relationship with Ratio
Way late on this one, but thought I could clarify. Ricoh supports the Ratio controllers and will so long as there is a contract. Dealers, techs, and customers can still call Ricoh for help on these units.
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Re: Competitive Copier Vendors
Lets get reaaaady to ruuumble! I know that not every statement I make is not true everywhere in North America. Hopefully, you will get a few "bullets for your gunbelt" on your next sales call.
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Re: IKON steals University of Kentucky MPS contract from Lexmark!
Agreed, but lets just say the folks that wrote this have some "history" with Lexmark and they make sure to make Lexmark look bad every chance they have. Usually, when you see coverage of a big contract win, its more about who won the contract, not who lost it. Thats why I call it biased.
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Re: Canon iR2525 is Killer!
Art, Check this out: Specs Canon iR2525 It does not come standard with color scan-to-email, ifax, ftp, smb. You need a color send kit. There is no HDD. Does not come with PCL, PS. It has UFR II LT printing. Does not come standard with RADF or DADF as they call it. No searchable PDF's or OCR standard Smallest mono LCD screen on an A3 system that I have seen. 512 Ram...fraction of most MFP's in this range keyboard is not standard
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Re: Emailed request for quote????
I have probably done each of these options at some point in time...well except the quote at retail. I wouldn't want the perception to be that we had outrageous pricing. If the machine was entry level with a company that had little additional potential, I would respond with something like "a Doctor who prescribes without seeing the patient would lose his license and you take your job just as seriously." If it is a business that I would like to penetrate I would low-ball it and include nothing...
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Re: Cloud Printing
I was in a small town last week at an six person Accountanting firm. They were using Cloud Computing for storage and document collaboration. They were concerned about the large amounts of paper documents that they had to store, retrieve and off site storage. They did not want to get a bigger office so they saw cloud computing as a way to get rid of filing cabinets. They liked the ability to be at a clients office and pull up their files at the customer's location. They liked the ability to...
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Re: pay question
I can discuss this in a PM, hopefully others can help also, or you can call my cell 732.977.1211
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Re: JOINT STATEMENT BY SHARP ELECTRONICS CORPORATION AND EDWARD MCLAUGHLIN
Very good points Art. The only print production (as some would call it) would be 85, 95, 110ppm. But these are more large departmental units. Mostly it is the 85ppm that is being pushed. There are only a few major players when you get higher than that. The very low end has always been a issue for them. The only item would be the AR-208 unit but that little Ricoh desktop will blow that away. Then there is the issue that some of these low end units can only be purchased from a distributor that...
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Re: Cloud Poll
Evernote is another example of an appealing consumer presence but will DM's ever buy their service in the developing Corporate business space regardless of price structure. Not that EverNote/ Box.net/ Udocx prvides great levels of service, they are just not familiar and how long will they be in business before someone else bigger buys them? The above players, based in the internet do not have the street boots on the ground to make the original B2B (Belly Button 2 Belly Button) sales solution...
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Re: canon dealership
Canon has a strong reputation for quality and great brand recognition with businesses of all sizes. I can't tell you how many times I've heard prospects say they'll never use anything but Canon equipment, especially for color, & we all know that's where the money lies. We're a sole-line Lanier dealer (w/ Lexmark on the side for desktops & A4 mono). From my position as a Major Account Rep, I would love to have Canon. That's always a tough call to make, though, for a dealer principal,...
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Re: Q. How does your company handle networking charges?
My rule is, if they need more training, or something wrong or inconvenient with the way I set up the print scan, I'll make it right, no charge. If they add a workstation and want it configured,if they changed their router/switch, decide (after 60 days or so) they need a different configuration, or some O/S related problem, that is chargeable. A case in point, a customer called me saying his can scan to folder icon has disappeared from his desktop. I suggested that the cleanup wizard has...
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Re: Q. How does your company handle networking charges?
On average, business computers are replaced every 5 years. That means (on average) 20% of all computers are replaced each year. If you did NOT charge for reinstalling drivers, you would need to employ someone (or several someones) full-time to drive around reinstalling print drivers on every client's computer they just replaced. It seems those customers most unwilling to pay are also those most unable to accomplish simple tasks such as reinstalling a print driver on their own. Funny story:...
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Re: Q. How does your company handle networking charges?
I once had a Doctor's receptionist baulk when I told her what a chargeable service call would cost. She said to me(indignantly), "the DOCTOR doesn't even charge that much". To which I replied "Yeah, I Know, but he can't fix his copier!" OK, OK, I only thought it very loudly when I was a young technician.
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Re: A Day That Will Never Be Forgotten
I was home in NJ getting ready to go out cold calling, had just came downstairs and I got a call from my mother-in law stating to turn on channel 7 because a plabe just hit the world trade building. I thought WTF??? How could that happen, and there it was, one of the towers on fire. I watched the news broadcast and then saw the other plane swoop in and hit the second tower! I was speachless, I tried to call the wife on her cell and could get a call out. I then went my backyard which...
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Re: A Day That Will Never Be Forgotten
I heard the same "small commuter plane" thing from my Digital Pager (ha) news alerts. I thought that sounded strange and turned on CNN in time to see the second plane hit. I also went to a customer to do training (in Nashville, TN), but when I arrived, their doors were locked. I knocked and someone inside peeked out. They opened the door, I explained why I was there and they said they had sent all the employees home. I had a friend who worked in WTC Building 7. He decided to call in sick on...
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Re: A Day That Will Never Be Forgotten
I had gone surfing 60 miles south of NYC before work that morning. It was one of the clearest mornings of that fall with perfect waves. Just a perfect after cold front morning. Not a cloud in the sky. I was a technician at the time and on my way to the first call of the day I heard on the radio of the first plane. I got to my first call and the office TV was directly over the copier. I was watching live when the second plane hit. I was at my second call of the day watching on their TV when...
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Re: For all Replublicans, or Indies
Look at all the lovely things Romney did for Taxachusetts!!! 1st state to start the depression. 1st state to enact what is now being called Obama Care. 1st state to call the recession over, because our lovely governor can't see further than his wallet! 1st state to declare that unemployment is down. We started first and our unemployment benefits ran out first. (If you can't collect, you can't be counted) Romeny is no better than Obama. OMG Obama Must Go!
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Re: Dell Power Server Power Supply
Montecore: Thanx for this, I worked on this server before just for software. I got a call that the server is making a noise, when I stopped in I heard a well....best described as a continuos whine coming from the power supply. With your information I think I'll go back and make sure the noise is not coming from the hard drive. BTW what is MB?? nevermind got it "motherboard", once you get past the big 50 it gets a little tougher to recall somethings. Thanx for the help. If the whine is coming...
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Re: print outside of margins
I agree, the driver is what is controlling the margins, not the printer per se. Call the vendor of the program and see if there is an update or if they have a suggestion.
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Re: Got A Situation! What would ou do?
You should be able to go to a broker and get another 50ppm Toshiba for dirt cheep. I'd swap the machine out or fix the existing one. No way would I roll the lease on the customer. Just be honest with the customer and do the right thing by them. One call to a competitor for a quote and you are toast. Make it a positive in the customer's mind. The customer will respect you more in the long run if youdo the right thing. Roll the lease and risk losing the customer forever.
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Re: Why is single clicking an 11×17 on a “copier” legal?
The new machine from any of several competitors will be in place by the time you get back with that permission. Words mean things. Don't attempt to call something "deceit" when it is simply setting a manufacturer provided configuration option. It's a market situation, if the prevailing market (local market or vertical market) dictates single click 11x17, you participate or exit that market.
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Re: kyocera/copystar wholesalers
Mid West Copier Exchange, they are coming on board as an sponsor please give them a call, and tell them you heard about them on the P4P Hotel forums. Corporate Headquarters Midwest Copier Exchange - IL, LLC. 3300 Washington St. Waukegan, Illinois 60085 (North of Chicago) Toll Free: 800-487-6798 Alternate: 847-599-9001 Fax Line: 847-599-9034 http://www.midwestcopier.com/Contact.aspx Art
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Re: Ricoh browser unit
Constanze will be able to direct you to the link for the NFR version: I would mail rather than call since she is in the Netherlands, they do have support out Georgia (US). If you wemail over the weekend you should have something by the time you arrive into work on Monday. Marketing Manager Fenestrae B.V. Loire 198 2491 AM Den Haag The Netherlands Tel: +31 70 301 5100 Fax: +31 70 301 5151 constanzek@Fenestrae.com www.fenestrae.com www.udocx.com
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Re: Are you a Data Miner?
If Email marketing is successful for 0.0067% of the emails that I send I will be happy. Yes, I expect many emails will be shot down as spam. Just the very process of data mining has already identified 50 companies that I did not know about and never touched. Data mining helps to identify the players in an organization and the corporate structure. To be able to cold call an account and ask to see a specific individual is helpful. Yes, it does take a significant of time to develop a list and...
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Re: 150 Calls a week
Chad: You make a good point, however I was under the same assumption that with making 150 calls a week, that I would set too many appointments and then not have enough time to make the 150 calls every week. However that is not the case! I make calls all day on Monday and Tuesday and half of Wednesday. I average about 120 calls per week, some are follow ups, but most are appointment calls, or just trying to get the right information that I need to make the appointment call. I then schedule...
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Re: SP431DN will it..
no I haven't, however I'd like to test just to make sure, I put a call into the product manager but never got a call back and seems my dealership is too cheap to buy an additional tray to test. I am going to sell a C431DN to print envelopes only, will have four paper trays and I figure I can load about 600 or so envelopes in all of the trays.
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Re: MAC OS9 help with 240W
Thanx for this, I will schedule a call with the customer to give them this advise. It's a small suveyor and the cost of the upgrading the old software maybe a factor. I'll find out and thanx again for this. Art
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Re: Commissioner calls for copy paper investigation
lets see if we can figure this out. 13% increase of $20,000 dollars for paper. That would mean that the annual cost for paper is around $155,000 thousand before the increase and after the increase the cost would be $175,000 for paper. This was a bid, so I'm guessing paper was....ER...WE'LL LET'S CALL IT $20 PER CASE OF 5000 sheets. That's 87,500 cases of paper, and sheets would be 8,750 x 5,000 for a whopping 43 million sheets of paper! Please double check is this right?? WOW! Thus, if every...
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Re: BTA's Capture the Magic District Event - Nov. 15-16, 2012
NEWS RELEASE For Immediate Release For More Information Contact: Oct. 10, 2012 Brent Hoskins Executive Director Business Technology Association (816) 303-4040 BTA West to Host Capture the Magic Nov. 15-16 in Las Vegas Kansas City, MO — On Nov. 15-16, 2012, the Business Technology Association’s (BTA; www.bta.org ) West district will host its second annual Capture the Magic event at the Mandarin Oriental in Las Vegas, Nev. Dealers who register by Monday, Oct. 15, will receive a $50 on-site...
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Re: Ricoh Americas is contact my accounts for......
It must be becuase they are registered as NCPG. Ricoh is updating thier Oracle systems this month so my guess is that this is an automatic letter being genereted and becuase they are listed as NCPG registered it kicked the letter out. Just a guess.
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Re: Leasing Company Copiers are Underwater
fisher: Call me when you have a chance 732.977.1211
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Re: The Worst Copier Web Sites in the World!
A Watson is not bad either love this on the services page "FREE Service available with the purchase of a new copier and there are no overage charges on maintenance agreements. Call today for details." What possible details could there be its free?
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Re: The Worst Copier Web Sites in the World!
tritec hasn't been updated for a few years plus no models and broken links, do they not know that prospects usually check out their web site before they call them! shame, shame, shame, I'm looking forward to see what sites are posted on Sunday night or monday!!!
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Re: The Worst Copier Web Sites in the World!
the copyright is 2011, maybe someone should give them a call?
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Re: Worst Experience with Nuance
When Ed Schmid was running eCopy they had the best pre & post sales support in the industry. You could call an 800 # while onsite and get someone to answer the phone who actually knew the product better than you did. Those were the days when eCopy was a Canon only product. But Canon did not buy a controlling interest in eCopy so when their contract ran out, eCopy opened up to all copier manufacturers, and their support became poor, the rapid expansion overwhelmed them. I thought that the...
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Re: How do you feel about the industry?
Well the month is over and we went through some serious changes. Just kidding not a single rep met their quota. They held a cold call competition. Which led to a bunch of bad calls just to win the prize. Finally the almost sales manager is offering to pay for shipping on mailers but still offer no real plan to increase sales. I know this industry offers its sales reps a chance to earn six figures but it isn't possible at this dealer. What makes a great dealership? Now that I have a years...
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Re: Sharp "What will Happen"
PLease up until 7 months ago, Sharp had stated the there was no interest in selling the MFP division. MY how things have changed after the delayed qualcom money, the loss of the Hon Hai deal. Sharp as stated here and in news stories is NOT in complete control of their future. Two major Japanese banks also call the shots with sharp execs. If the right deal is offered that would allow Sharp to become the premiere lcd display manufacturer in the world, then I think sharp will sell the MFP division.
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Re: How do you feel about the industry?
Wow 1 whole year woooohoooo. Change professions! Seems you want a job not an opportunity. Seriously this business is for entrepreneurs make your own plan. You don't understand the beauty of this industry. Its the last one where you can determine your own income. Treat it like your own business without any of the expenses, None, Zero, Nada, Zilch. For your investment of ZERO (and obviously Zilcho previous experience) you get to share in the profit. Wait a minute I should start charging like...
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Re: How do you feel about the industry?
Shizz I'm so revved up I'm going to answer my own post. Do you know your comp plan inside out, backwards forwards and divided by PI? If not start there. Dissect your assignment/territory. Then make a list of all potential customers, eliminate BS (i.e. gas stations, food marts, beauty salons, bike shops etc...) then look at whats left over make sure they can MAKE LOCAL DECISIONS, don't call a Proctor and Gamble office in your territory just because they are big (they cant buy from you even if...
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Re: How do you feel about the industry?
Yes...all this "you have to provide solutions" talk is all fine and good but it's still a numbers game. However, you have to make each call effective by getting information that will help you someday get in the door. What they have (or who they call for service should tell you what they have), whether they own or lease, are they 100% satisfied, and who makes the decisions. Your questions can't come across as an interrogation or you won't get any info from the receptionist. But if you are...
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Re: Patent infringement for scanning from copier.
By the way, you call it a scam but it is not. These are legitimate attorney's with what they believe to be a legitimate case. Whether it actually is legitimate in the eyes of the law won't be known until it actually gets litigated which may be never.
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Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Yes, AC68 that is exactly what we do for leases that go past expiry. We increase the cpc to what we call "market rate". Unfortunately, this makes the account easier for a competitive vendor to swoop in and "slam" the account with a new lease.
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Re: Telemarketing Training
Mike Adams, nice. I think his script went more like.. " I just talked with your boss, he said you should meet me, don't call him, seriously, he said we should meet and probably buy something."
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Re: Telemarketing Training
I do not feel it is ethical to use a customer's name in this way and this approach could create a backlash with the customer, not to mention the prospect. Something I've used on occassion with some success came from Riso years ago. They used a Brit consultant by the name of Herbie Boxall. When asked what this is about, the response would be, "I have a calendar note to call him this morning." It's not our fault that they jump to the conclusion that VITO asked for the call. That's not what I...
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Re: Managed Print Services
know I don't however I would place a call to them and see what you come up with