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Tagged With "BPO"

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Re: AOS Names Tom Oldfield as President

Art Post ·
These guys are awesome P4P members!!! Contgrats!!1
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Re: AOS Names Tom Oldfield as President

AOSGROUP ·
Thanks Art!!
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iQor Rapidly Scales Work-at-Home Solution with Over 50% of the Company's Workforce to Deliver ...

Art Post ·
ST. PETERSBURG, Fla.--(BUSINESS WIRE)--Apr 14, 2020-- iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that it has successfully scaled its work-at-home solution with over 15,000 of its customer experience workforce transitioned to work remotely. The transition protects employees while they provide world-class customer service to support consumers’ most pressing needs during the current coronavirus pandemic. “Over the several weeks...
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Birmingham company unveils high-speed scanner

Art Post ·
Birmingham’s Imaging Business Machines has unveiled a new ultra-high-volume scanner. The new ibml FUSiON Series can scan up to 730 A4-sized pages per minute and 938 checks per minute, which makes it 67 percent faster than its predecessor. That speed eliminates tedious and unnecessary pre-scan and post-scan labor, the company says. “For nearly three decades, the world’s largest organizations in the most data-rich environments such as banking, government and BPOs have trusted ibml to overcome...
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Kyocera Named a "Major Player" in IDC MarketScape: Worldwide Security Solutions and Services Hardcopy 2019-2020 Vendor Assessment

Art Post ·
Kyocera Document Solutions Inc. (President: Norihiko Ina) (hereafter "Kyocera"), one of the world's leading document solutions companies, announced that it has been recognized as a "Major Player" in the IDC MarketScape: Worldwide Security Solutions and Services Hardcopy 2019-2020 Vendor Assessment ※ . * IDC MarketScape: Worldwide Security Solutions and Services Hardcopy 2019-2020 Vendor Assessment (December 2019, IDC #US44811119) This IDC MarketScape covers a variety of hardcopy vendors and...
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Fourth Consecutive Year: Xerox in Leaders Quadrant of Gartner’s 2016 Customer Management Contact Center BPO Report

Art Post ·
NORWALK, Conn.--( BUSINESS WIRE )--Industry research firm Gartner, Inc. placed Xerox in the Leaders Quadrant of its January 2016 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing. .@Xerox ranked as leader by @Gartner_inc in customer management annual report http://xerox.bz/1KvLE5h Tweet this The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute. “We believe our...
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Xerox Named as a Leader in 2015 Gartner Magic Quadrant for Finance and Accounting BPO Report

Art Post ·
August 31, 2015 10:00 AM Eastern Daylight Time NORWALK, Conn.--( BUSINESS WIRE )--For the sixth consecutive year, industry research firm Gartner, Inc. placed Xerox as a Leader in its annual Magic Quadrant for Finance and Accounting Business Process Outsourcing report 1 . “From business process expertise to technologies such as robotic process automation, our end-to-end solutions help finance leaders transform how work gets done to improve efficiencies and better guide strategic decisions.”...
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Robert Palmer Joins 7 Deadly Sins Roundtable at Top 100 Summit

Art Post ·
Robert Palmer Joins 7 Deadly Sins Roundtable at Top 100 Summit September 8, 2015 Calgary, AB - September 8, 2015 - Print Audit® announced today that Robert Palmer, Chief Analyst at BPO Media, will appear as a panelist in the 7 Deadly Sins roundtable at the Top 100 Summit. The Top 100 Summit will take place at The Chateaux - Deer Valley Resort in Park City, Utah, on September 25th - 27th, 2015. The Summit will be an exclusive, invitation only event for some of the proven leaders in Managed...
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Gartner’s Customer Management Contact Center BPO Report for Third Consecutive Year

Art Post ·
NORWALK, Conn., Apr 13, 2015 (BUSINESS WIRE) -- Industry research firm Gartner, Inc. placed Xerox in the Leaders Quadrant of its December 2014 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing. The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute. “Gartner’s evaluation of the market landscape sets a standard that customers highly regard when choosing a provider,” said...
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Docassist Makes It Easy for Intacct BPOs to Add and Manage New Customers

Art Post ·
Miramar, Florida, Aug 28, 2013 (GLOBE NEWSWIRE via COMTEX) -- MIRAMAR, FL - August 28, 2013 - Docassist, the leading cloud document management solution, announced its new Docassist for Intacct Business Process Outsourcing (BPO) Module. This module...
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Cintas Leverages TIS' eFLOW(R) to Meet Market Demand for Subscription-Based BPO Services

Art Post ·
LONDON and TEL AVIV, Israel, Jun 09, 2014 (GLOBE NEWSWIRE via COMTEX) -- Cintas Document Management UK Ltd, a leading provider of document management solutions and Top Image Systems Ltd. a leading ECM (Enterprise Content Management) and BPM (Business Process Management) solution and MIP (Mobile Imaging Platform) provider today announced forming a technology partnership to provide advanced Business Process Outsourcing (BPO) solutions to the UK market leveraging TIS' enhanced mobile and...
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BTA East Grand Slam Event in Baltimore "A Don't Miss Event of the Fall"

Art Post ·
I'm going to Baltimore again this year for BTA East Annual Grand Slam Event!    I'll be bringing the wife along again this year, since it's a rather short ride from Central New Jersey.  We'll be driving in Saturday morning and we'll...
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BTA East to Host Grand Slam

Art Post ·
NEWS RELEASE For Immediate Release For More Information Contact: Aug. 12, 2014 Brent Hoskins Executive Director Business Technology Association (816) 303-4040 BTA East to Host Grand Slam Sept. 15-16 in Baltimore, Md. Toshiba's Scott Maccabe presenting keynote session Kansas City, MO — On Sept. 15-16, 2014, the Business Technology Association’s (BTA; www.bta.org ) East district will host its annual Grand Slam event at the MarriottInnerHarbor at Camden Yards in Baltimore, Md. The educational...
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Ephesoft Wins Significant Sale to a Leading System Integrator and BPO Services Firm

Art Post ·
LAGUNA HILLS, Calif., (PRWEB UK) 27 October 2013 Ephesoft Inc., an industry leader in providing advanced cloud-ready intelligent document capture solutions, today announced the sale of an Enterprise Class System to Mediatica S.p.A., a prominent systems Integrator and business process outsource (BPO) firm based in Italy. Ephesoft provided an extensive proof of concept implementation surpassing Mediatica’s expectations and beating the competition. "This sale further solidifies Ephesoft's...
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AOS Names Tom Oldfield as President

Art Post ·
Ontario based technology leader Advanced Office Solutions (AOS)       announced Friday that it had hired Tom Oldfield as President.     Tom Oldfield, President Oldfield, most recently Vice...
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Industry Veterans Launch BPO Media

Art Post ·
FOR IMMEDIATE RELEASE Contact Patricia Ames February 3, 2014 702-720-4889 or patricia@BPOMedia.com BPO Media Launch Announced; Industry Veterans Form New Media Group LAS VEGAS – BPO Media announced its entry into the office technology media, publishing and marketing space, taking over publication of industry magazines The Imaging Channel and Workflow. The group is led by industry veterans Patricia Ames, Amy Weiss and Robert Palmer. “This is a team with many years of experience producing...
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Diversifying Your Business? 3 Reasons “Unified Billing” Should Be On Your Mind

Art Post ·
By West McDonald, Vice President of Business Development & Owner, FocusMPS As the Office Equipment industry continues to mature, one thing is certain: Progressive dealers are spending a lot of time researching and investing in diversified business practices. For some that means creating or buying a Managed IT Services company. For others it means providing document management and BPO solutions. For fewer yet it means doing all of the above. Diversifying is a necessity in a maturing...
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Xerox Gives BPO Business a Name Ahead of Split

Art Post ·
PRESS RELEASE — NORWALK, Conn., June 16, 2016 – Xerox (NYSE: XRX) today announced the names of the new companies that will be created following the completion of its separation into two publicly traded companies. The Business Process Outsourcing company will be named “Conduent, Inc.” and the Document Technology company will continue to be called Xerox Corporation. Conduent The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through...
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Sales prospecting statistics

Art Post ·
- Data published by BPO Media Office Technology Group - Takes an average of 18 phone calls to reach a prospect - Callback rates are less than 1% - Only 24% of sales emails are ever opened
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Re: Birmingham company unveils high-speed scanner

Art Post ·
Now this is some serious scan speed!
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The Shifting Office Technology Industry

Art Post ·
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Copier Dealer acquisition/expansion update

Art Post ·
Dealer acquisition/expansion update Impact Networking announced a “partnership” with Quality Assured Office Machines, Inc. (QAOM) The QAOM location in Green Bay, Wisconsin, will retain its current name The QAOM location in Appleton, Wisconsin will open as Impact Northeast Wisconsin Impact is a mega dealer headquartered in Lake Forest, IL, with locations in Illinois, Wisconsin, Indiana and California Doceo, headquartered in York, PA, announced till will acquire Copy Doctors of Chantilly,...
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Which verticals view paper as important

Art Post ·
Which verticals view paper as important BPO Research published results of survey asking if printing and copying is more important to certain vertical market groups than others - 92% = Healthcare - 90% = K-12/higher education - 77% = finance/banking - 60% = government - 60% = retail - 48% = using a printer/copier is very important to job - 76% = printing and copying is important to do job
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Re: Which verticals view paper as important

Art Post ·
One vertical left out is AEC
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Top Three Copier Features that users need

Art Post ·
What features do users need? Survey results published by BPO Media What features are most used? 60% = scanning 51% = fax 47% = print 41% = copy How often do you use mobile print app? 9% = send print once per day with mobile app 31% = print once per week from mobile app 19% = never use mobile print app 17% = print once per year with mobile app 24% = use once per month
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Asia Pacific Spending on IT, Business Services Exceeds US $3B in a Quarter for First Time

Art Post ·
SYDNEY--( BUSINESS WIRE )--Asia Pacific’s spending on IT and business services surpassed US $3 billion for the first time in a quarter, with record levels of spending in Q2 for both cloud-based and traditional managed services, according to the latest state-of-the-industry report from Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm. The Asia Pacific ISG Index™, which measures commercial outsourcing contracts with annual contract value...
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Tigerpaw Software Announces List of Top 100 Influencers in Managed Print

Art Post ·
BELLEVUE, Neb. , Sept. 13, 2021 /PRNewswire-PRWeb/ -- Tigerpaw Software released today its list of the Top 100 Influencers in the managed print industry. The list recognizes individuals in the office equipment channel who have been identified as major drivers of change and key voices to follow. Topping the 2021 list is Andy Slawetsky of Industry Analytics, followed by Art Post (Stratix Systems), and Patricia Ames (BPO Media). The full list is available on Tigerpaw's website. As part of the...
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Kodak Alaris enhances document management with latest release of Capture Pro

Art Post ·
Kodak Alaris is updating its Capture Pro document capture software, offering platform enhancements, security updates, and integrations with third-party applications. Engineered to work seamlessly with any document scanner, Kodak Capture Pro makes it easy to turn volumes of scanned data into information that businesses can use. Kodak Capture Pro now supports Windows 11, Windows Server 2022, and TLS 1.2. The solution’s OCR and barcode engine libraries have also been updated to the latest...
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