Tagged With "Services"
Reply
Re: Ricoh brings enterprise-class workflow solutions to small and medium-sized businesses, via the cloud
Broken link- This is a neat new way to integrate workflow with cloud storage. Subscription based-
Reply
Re: New Research Shows Small to Midsize Businesses Are Putting Themselves at Risk for Crippling Data Losses
Even though this is a press release from a vendor there's some excellent information that we can use!
Reply
Re: Hackers can crash your printer, how to not let it happen to you
good blog to send to your customers
Reply
Re: What the heck is a Customer Success Manager?
Paul Very nice. A few questions for you. Was the SBB just for printers or where their MFP's included also? At $35K per month I'm thinking their had to be some MFP's. As you know I'm a believer in SBB, and just wish the dealership that I work for could embrace SBB. it is the wave of the future and the only way to combat the race to zero for the cost per page. Art
Reply
Re: What would your service department do?
If they asked me, I would tell them to make sales cost what the wholesaler bid plus the cost of the PM and limit the sale to a 36 month term lease and under 20K/mo. environment. I guarantee all would be happy...sales, service and customer.
Reply
Re: What would your service department do?
We do quite a bit of pre-owned equipment. We probably wouldn't bother reselling a high meter machine like in the original post to a client. We would wholesale a machine like that. We cherry pick low meter machines from our own equipment that comes back and from several brokers. The majority of our pre-owned that we sell to customers has less than 200,000 total impressions and a lot of it has less than 100,000. Our supply of real nice, low meter pre-owned is such that we don't need to sell...
Reply
Re: What would your service department do?
We do a fair amount of preowned equipment. We also cherry pick our own lease returns and a few brokers here and there. We typically do not put a machine back out in the field with more than 200,000 on it. Bigger machines maybe 300K but thats about our limit.
Reply
Re: What would your service department do?
Of course I keep a few junkers around for the folks who only want to spend a thousand dollars or more. I'll never understand the thought process in that. We have a customer that buys a 800.00 junker about once a year. He is on his 4th one now in 3 years and even after showing him he could have bought a new one that would last a long time, he sends me a check for 800.00 and tells me to bring the machine over.
Reply
Re: More Info on "Subscription" Services
Well it's not exactly a subscription service. Take Ricoh ICE for example, if a dealer wants to resell it, it's available for purchase for 1-5 year terms for a decent discount. Now I've heard the same as you, that with the new intelligent series that users will be able to download apps and pay for them monthly. Which leads to a heck of a lot of questions. Who gets the comp? Is a credit card info residing on the hard drive? Who's going to support it if it's downloaded directly from the...
Reply
Re: More Info on "Subscription" Services
We are often guilty of looking at everything through a dealer's lense. Ricoh doesn't look at anything with an eye to the dealer channel. When you look at SAS from the Direct perspective things make more sense.
Topic
Canon Discovery Services Expands its Discovery Expertise with Key New Hires
NEW YORK , Jan. 28, 2019 /PRNewswire/ -- Canon Discovery Services, a division of Canon Business Process Services (Canon), has enhanced its discovery and litigation support capabilities with the addition of two industry veterans. Erin Corken joins Canon as Sales Solution Engineer while Brian Ingram assumes the role of Manager of Discovery Services. Ms. Corken is an attorney with extensive experience working at leading international law firms and FORTUNE 100 corporations. She has managed a...
Topic
HiGro Group portfolio company, DRS Holdings, LLC, Acquires the Assets of docuLynx
NEW YORK--(BUSINESS WIRE)--Dec 17, 2018--The HiGro Group LLC (“HiGro”), through its portfolio company DRS Imaging Services, LLC, has acquired a majority of the assets of docuLynx Inc., a leading provider of Document Management Software and Services. Financial terms of the transaction were not disclosed. Founded in 2004, docuLynx provides Document Management Software and Solutions (“DMSS”) to a large number of clients across the corporate, education, healthcare and government verticals.
Topic
Magna5 Earns Microsoft Skype for Business SIP Trunking Certification
Dallas, TX, Jan. 23, 2019 (GLOBE NEWSWIRE) -- Magna5 , a national leader in cloud and managed IT services, today announced it has received Microsoft Skype for Business SIP Trunking Certification to drive team collaboration with calling, conferencing, video, and sharing. SIP trunking cuts costs and simplifies enterprise communications by allowing companies to consolidate their organization’s connections to the public switched telephone network (PSTN) at one central location instead of needing...
Topic
Canon Business Process Services On-Demand Webcast: The Role of Social Media Evidence in Product Liability Litigation
NEW YORK , Oct. 2, 2018 /PRNewswire/ -- Canon Business Process Services, Inc. (Canon), today announced the availability of an on-demand webcast that highlights an important and timely legal issue. When mired in a product liability case, getting access to the other party's social media posts can be a critical part of the strategy for trial. Canon's webcast provides practical information on how courts limit access depending on privilege, relevance and proportionality as well as how legal...
Topic
Managed Services Provider NuMSP acquires Info-Link Technologies, Inc.
CLIFTON, N.J. and MOUNT VERNON, Ohio , Aug. 28, 2018 /PRNewswire/ -- NuMSP , a growing national managed service provider offering managed IT and cybersecurity solutions, today announced the acquisition of Info-Link Technologies, Inc. , a full-service information technology firm, offering complete network solutions for businesses throughout the greater Columbus area. This acquisition is another step on the path to grow NuMSP offerings targeted to the small and midsize business (SMB) market in...
Topic
Canon Business Process Services Announces Webcast: "The Role of Social Media Evidence in Product Liability Litigation"
NEW YORK , Sept. 18, 2018 /PRNewswire/ -- Canon Business Process Services (Canon) announces an upcoming webcast, " The Role of Social Media Evidence in Product Liability Litigation ," scheduled for September 25 at 1 p.m. ‒ 2 p.m. EST . The webcast focuses on how, in today's litigation environment, social media content can have a significant effect on a case. Product liability cases, whether involving prescribed drugs or medical devices, automobile or other product defects, are as susceptible...
Topic
Konica Minolta Named to MSSP Alert Top 100 Managed Services
Ramsey, NJ, Sept. 19, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced that MSSP Alert, published by After Nines Inc., has named Konica Minolta to the Top 100 MSSPs list for 2018 Top 100 MSSPs for 2018 . This year marks the second consecutive year Konica Minolta has received this distinct recognition that honors the top 100 Managed Security Services Providers (MSSPs) that specialize in comprehensive, outsourced cybersecurity services.
Topic
ARRIS Launches Managed Business Networks
SUWANEE, Ga. , Aug. 30, 2018 /PRNewswire/ -- ARRIS International plc (NASDAQ : ARRS) today introduced Managed Business Networks, a new set of enterprise solutions aimed at creating new revenue streams for service providers. ARRIS ® Managed Business Networks is part of ARRIS Professional Services. It combines expertise, processes and tools to help service providers deliver value-added enterprise services in verticals like small-to-medium businesses (SMB), education, hospitality, venues, and...
Topic
Dealertrack Brings Same-Day Speed and Efficiency to Lenders Processing Paper Auto Contracts
NORTH HILLS, N.Y., Sept. 13, 2018 /PRNewswire/ -- Dealertrack Digital Document Services, founded in 2004, recognized the need to improve paper contract processing for lenders of all sizes while the auto retail industry transitions to a more digital-centric workflow. With service offerings to match each lender's contract volume needs, Digital Document Services provides all lenders with a same-day digitization of paper funding packages that enables faster funding review and approval. With...
Topic
New Canon Whitepaper Explores Automating Information Governance and Compliance
NEW YORK , Oct. 9, 2018 /PRNewswire/ -- Canon Business Process Services (Canon) has published a new whitepaper, " Automating Information Governance and Compliance ." The whitepaper, part of Canon's future-ready leadership series, addresses strategies for better managing information governance, regulatory compliance and data privacy, which are all pressing concerns for today's business leaders. To maintain a comprehensive information governance program, organizations must be able to preserve...
Topic
Edge Technology Group Climbs to No. 42 on Channel Futures List of Top 501 Global Managed Service Providers
GREENWICH, Conn.--( BUSINESS WIRE )--Edge Technology Group, a global technology advisory and fully-managed IT service provider, today announced that Channel Futures , a brand within Informa , has named Edge to the number 42 spot on its 2018 MSP 501 Worldwide Rankings. The company advanced nine spots from No. 51 in 2017. The MSP 501 is the information technology channel’s first, largest and most comprehensive ranking of Managed IT Services Providers worldwide. Edge will be recognized at a...
Topic
Ricoh brings enterprise-class workflow solutions to small and medium-sized businesses, via the cloud
MALVERN, Pa. , June 25, 2018 /PRNewswire/ -- Ricoh USA , Inc. today announced its RICOH Cloud Workflow Solutions portfolio, a collection of cloud-based technologies that bring streamlined simplicity to small and medium-sized businesses (SMBs) in affordable, scalable, subscription-based packages. These solutions empower digital workplaces by eliminating manual steps, reducing manual data entry and improving speed and accuracy, so SMBs can maintain their focus on core business activities while...
Topic
Mopria Print Service Now Available for Unified Endpoint Management Solutions
The Mopria ® Alliance , a global non-profit membership organization providing universal standards and solutions for print and scan, today announced that its Mopria Print Service app for Android is now available for easy integration into Unified Endpoint Management (UEM) solutions, and is available on the MobileIron MarketPlace . Now IT departments using MobileIron solutions can easily offer and account for mobile printing across their enterprise, providing an essential enterprise function...
Topic
WorkSmart Expands IT Services to Atlanta
DURHAM, N.C. , Oct. 16, 2018 /PRNewswire-PRWeb/ -- WorkSmart today announced the acquisition of CDI Managed Services' small and midsize business (SMB) clients, expanding WorkSmart's footprint into Atlanta, GA and the New York Metro area. The acquisition was finalized on October 1st, 2018 . WorkSmart was founded in 2001 and has grown steadily to become the leading managed IT services provider in the Carolinas. "CDI Managed Services and WorkSmart share the same values, methodologies, and focus...
Topic
Canon Financial Services Wins a BTA Channel Choice Award for Third-Party Leasing
Canon Financial Services Wins a BTA Channel Choice Award for Third-Party Leasing MELVILLE, N.Y. , Oct. 29, 2018 /PRNewswire/ -- In its commitment to supporting the dealer community, Canon Financial Services, a subsidiary of Canon U.S.A. , Inc., a leader in digital imaging solutions, wins a 2018 Channel Choice Award. Granted by Business Technology Association (BTA), the award recognizes Canon Financial Services for its third-party leasing. "We pride ourselves on our commitment to service with...
Topic
Canon Business Process Services On-Demand Webcast: Expanding Procurement's Influence and Value
NEW YORK , Oct. 31, 2018 /PRNewswire/ -- Canon Business Process Services, Inc. (Canon), today announced the availability of an on-demand webcast that highlights key challenges and opportunities for today's procurement professionals. Does your organization have an agile procurement team that quickly responds to changing stakeholder demands? Canon's webcast provides practical information on how improving agility is pivotal in elevating procurement's role to a trusted advisor. The webcast, "Top...
Topic
Cloud Managed Service Provider, Comport, Discusses The Importance Of A Data Backup Strategy For Mid-Size, Large, and Enterprise Companies
RAMSEY, N.J. , Nov. 8, 2018 /PRNewswire/ -- As part of their commitment to helping businesses operate at peak efficiency, cloud managed service provider , Comport, discusses the importance of a data backup strategy for mid-size, large, and enterprise companies. When businesses reach a certain size, they start to accumulate a large amount of data. This information can range from customer details to files critical for operation, losing that data can create compliance issues, fines or worse.
Topic
Managed Services Provider NuMSP Expands with Acquisition of Swift Systems
CLIFTON, N.J. and FREDERICK, Md. , Nov. 28, 2018 /PRNewswire/ -- NuMSP , a growing national managed service provider offering managed IT and cybersecurity solutions, today announced its entry into the Eastern Seaboard SMB IT services market with the acquisition of Maryland -based Swift Systems, a full-service managed service provider (MSP) offering comprehensive IT solutions for small and midsized businesses. This acquisition, the fifth for NuMSP, continues its buildout of a national managed...
Topic
Canon Whitepaper Examines Leveraging Machine Learning and Artificial Intelligence
NEW YORK , Nov. 28, 2018 /PRNewswire/ -- Canon Business Process Services (Canon) has published a new whitepaper, "Leveraging Machine Learning and Artificial Intelligence." The whitepaper, part of Canon's future-ready leadership series, explores the importance of reimagining business processes so that enterprises are better prepared to compete and deliver on their growth targets. Developments in techniques such as machine learning, artificial intelligence and process automation bring the...
Topic
10 Questions to Ask Your Law Firm’s Managed IT Services Provider
Managed IT services for law firms has evolved from its early days of providing offshore support services, data center space and outsourced IT hardware. The strategy of managed IT services has now emerged as a valuable approach for law firms who choose to partner with an expert services provider. With today’s innovative model, the managed services provider assumes operational responsibility for the firm’s IT systems and operations—either portions of or the entire IT function. Examples include...
Topic
Xerox Announces US Expansion of IT Services – From Data Center to Desktop – For SMBs
Feb 03, 2020 — Solutions , Software NORWALK, Conn. — Xerox today announced the expansion of its IT Services across Xerox Business Solutions in the U.S. Designed specifically for small to medium-sized businesses (SMBs), Xerox IT Services provides a personalized suite of end-to-end IT solutions that streamlines technology procurement and implementation processes while providing reliable, always-on IT support. “Most small and medium-sized businesses can’t afford to build out an IT department...
Topic
Canon Business Process Services Receives Honors in Four Distinguished Judging Categories in ...
NEW YORK , April 13, 2020 /PRNewswire/ -- Canon Business Process Services (Canon) was recently named to the IAOP® 2020 Global 100® Outsourcing list. Today the company announced it has earned additional IAOP Global Outsourcing 100 recognition by receiving top honors in four distinguished judging categories: Customer References, Awards and Certifications, Programs for Innovation and Programs for Corporate Social Responsibility. Canon also achieved two other accolades. These include designation...
Topic
ComportSecure Recognized as Elite 150 Managed IT Service Provider on CRN's 2020 MSP500 List
ComportSecure , the fast-growing Cloud and Managed IT Service division of Comport, announced today that it has again been listed on the CRN® Managed Service Provider (MSP) 500 list for 2020. This annual list identifies North American managed services providers that create solutions for complex IT issues that deliver operational efficiencies, IT system improvements, and a higher rate of return on IT investments. As an MSP Elite 150, ComportSecure is recognized for its capabilities in hybrid...
Topic
Xantrion Inc. Named to CRN's 2020 Managed Service Provider 500 List
OAKLAND, Calif., Feb. 25, 2020 /PRNewswire/ -- Xantrion Inc, announced today that CRN ® , a brand of The Channel Company, has named Xantrion to its 2020 Managed Service Provider (MSP) 500 list in the Managed Security 100 category for the second time. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed IT services. Their top-notch offerings help companies navigate the complex and ever-changing landscape of IT, improve operational...
Reply
Re: RICOH EMPOWERS MOBILE WORKERS WITH INDUSTRY’S MOST EXPANSIVE CLOUD SERVICES SOLUTION
No mention of price for the basic or premium service, no mention that you need to purchase the optional MFP browser unit. Many people are not aware that you can scan to dropbox from your current MFP and you don't need ICE to do that. I'm not that familiar with some of the other cloud solutions however if they use the same setup as dropbox you can scan to them from your current Ricoh MFP. I guess the big deal would be if I could scan to multiple folders in dropbox or if I can choose a...
Reply
Re: Canon Positioned in the Leaders Quadrant of 2013 Magic Quadrant for Managed Print Services
Geesh, how much value does this really have when all the MPS players get this?
Reply
Re: IDC MarketScape Names Ricoh a Leader in Managed Print and Document Services for Fourth Time
Propaganda from Ricoh - their press department is on the job. HP and Xerox both come in higher, 5 years in a row. http://www.gartner.com/technol...;ct=131023&st=sg
Topic
IDC MarketScape names Ricoh a leader in Managed Workflow Services for Western Europe
Ricoh Europe, London, 17 February 2016 – Ricoh Europe today announced that it has been named a leader in Managed Workflow Services by IDC. According to the new “IDC MarketScape: Western Europe 2015 Managed Workflow Services Hardcopy Vendor Assessment — Building on MPDS (managed print and document services)”, key factors that contributed to Ricoh’s positioning include: Strong overall strategy and structure for a services-led organisation Ability to provide real-life examples of business...
Topic
Loffler Companies named to Elite 150 of CRN's 2016 Managed Service Provider 500 (MSP500) list
A world-class leader in innovative business technology and services, Loffler Companies is recognized for investments made to support clients with a world-class set of managed services. Minneapolis, MN (PRWEB) February 17, 2016 Loffler Companies, now the Upper Midwest's largest privately held business in the industry, has been placed on the Elite 150 of CRN's 2016 Managed Service Provider 500 (MSP500) list. CRN is the top news source for solution providers and the IT channel. The MSP500 is an...
Topic
Is It More Profitable to Offer Managed Services a la Carte or Bundled?
How should a managed service provider (MSP) price its services? It might all depend on how a service provider chooses to package them. For example, a new survey of 150 IT providers conducted by remote monitoring and management (RMM) software provider Continuum revealed many MSPs leverage a " hybrid approach " to package and price services to support a variety of customers. read the rest here
Topic
JDL Technologies President to Speak at MSPWorld 2016 Spring Conference in Orlando
FORT LAUDERDALE, Fla. , March 15, 2016 JDL Technologies, ranked this year by The Channel Company as one of the Elite 150 Managed Service Providers in North America , today announced that Scott Fluegge , president and general manager, will speak at the MSPWorld 2016 Spring Conference. MSPWorld is hosted by the MSPAlliance and will be held at the Swan and Dolphin Resort in Orlando April 3-5, 2016 . MSPWorld is the only event delivered by Managed Service Providers for Managed Service Providers.
Topic
Ignite & ITEX 2016: Elephants and Golden Eggs
Ignite & ITEX 2016: Elephants and Golden Eggs by Print Audit I’ve been in the Managed Print Services space for over 14 years and one of my favourite events every year has been the ITEX show. It’s one of those rare shows where you get a 3-for-1: Tradeshow, educational event, and networking bonanza. It is a place to discover new offerings, to learn new ways to do business, and to meet with partners (old and new) in one convenient location. Read more of this post
Topic
NTT Com Named a Leader in IDC ITMarketScape: Worldwide Advanced Data Enterprise WAN Data Service Provider 2015
September 29, 2015 04:37 AM Eastern Daylight Time TOKYO--( BUSINESS WIRE )-- NTT Communications (NTT Com) announced today that it has been positioned as a Leader in International Data Corporation’s (IDC) first ever “IDC ITMarketScape: Worldwide Advanced Data Enterprise WAN Data Service Provider 2015” report (doc # 258717e_JP, September 2015). The IDC ITMarketScape represents a vendor assessment including both quantitative and qualitative characteristics that define success in today’s managed...
Topic
Leading IT Security Co-Managed Solutions Service Provider building additional SOC in Las Vegas, NV.
LAS VEGAS , Oct. 1, 2015 /PRNewswire/ -- ReliaQuest , an IT security co-managed solutions provider headquartered in Tampa, Florida , will open the doors to their new Security Operations Center in Las Vegas on October 1, 2015 . This being the...
Topic
Can Sharp catch-up in the MPS market?
Sharp has stepped up its managed print services (MPS) initiatives as it looks to capture more mindshare in a highly competitive market. At its UK launch of its new Optimised Managed Service s (OMS) on 1st October 2015, Sharp demonstrated a hardware...
Topic
Madison Advisors: New Report Identifies CCM Hosted Managed Services as Ideal Solution for Addressing Complex Enterprise Communication Requirements
October 29, 2015 11:30 AM Eastern Daylight Time COLLEYVILLE, Texas--( BUSINESS WIRE )-- Madison Advisors —The gap between customer communications management (CCM) software technology capabilities and utilization by enterprises is changing the paradigm in CCM, says a report from Madison Advisors, an independent analyst firm that providesstrategic consulting and market research to clients in the enterpriseCCM, electronic deliveryand print industries.Madison Advisors’ latest report, “CCM Hosted...
Topic
Canon Business Process Services’ CaseData® eDiscovery Platform Offers Keyword Reporting and New Database Management Tools
NEW YORK--( BUSINESS WIRE )-- Canon Business Process Services, Inc. (Canon), a leading provider of managed services and technology, today announced that it has enhanced its CaseData® web-based document review system with keyword reporting and new database management tools. For law firms and corporate legal departments that have the capability and desire to be more autonomous in using CaseData without tapping the consulting support provided as part of the CaseData subscription service, these...
Topic
Epson Announces OmniLink Merchant Services
NEW YORK , Jan. 18, 2016 /PRNewswire/ -- Epson America, Inc. , a leading supplier of value-added Point of Sale (POS) solutions, today announced at the National Retail Federation Annual Convention and Expo (NRF), Epson OmniLink ® Merchant Services (OMS), a suite of cloud-based software solutions for the retail and hospitality markets. Nine Epson partners are participating to date, providing hospitality and retail users with easy access to a global network of cloud and mobile based tools, best...