Tagged With "customers"

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Re: Use of Tablets for Salespeople

txeagle24 ·
Considering everything he wants to do, he would probably be best to deploy Windows 8.1 tablets. They're essentially laptops in a tablet form factor and will work with any application that a Windows PC would work with. Everything they could do in their office they would be able to do in the field.
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Re: Use of Tablets for Salespeople

SalesServiceGuy ·
Toshiba offers the Encore Win 8.1 tablet in a 7" form factor at around $299.00. Unfortunately, a 7" form factor is a little small for Win 8.1 to easily navigate without the use of a stylus. I would wait until 10" Win 8.1 tablets begin to appear in the marketplace. Also, keep in mind that tablets from all vendors are really only devices designed for consuming information. They are not that great for creating information.
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Re: Use of Tablets for Salespeople

txeagle24 ·
I would agree. I can't imagine using a Windows 8.1 tablet in the 7" configuration. It would be extremely awkward. The larger tablets, when paired with an attachable keyboard are essentially laptop replacements and perform beautifully.
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Re: Use of Tablets for Salespeople

Kiwispike ·
Just another thought, do your sales people do site audits? if so something like In-Map might be worth considering (especially if you use FM Audit etc for a Data source ) http://www.in-map.com/Pages/Ac...n.aspx?ReturnUrl=%2f Personally I just carry a very small form factor laptop as there are some shortfalls to tablets in terms of what they can run and our back end systems, file access etc and cost isn't so much of an issue
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Re: Use of Tablets for Salespeople

fisher ·
Much of what's requested can be accomplished with a smart phone. I still keep a laptop in my car for its keyboard and because it has Ethernet and USB ports which are very valuable when you are in a customer's office doing an evaluation or troubleshooting printing or scanning problems.
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Re: Twelve Days of Selling "Day 7"

gwalters2009 ·
Nice -did he stay in the industry?
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Re: Twelve Days of Selling "Day 7"

Art Post ·
yes
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Re: The Customer has Imagination Too

Jf ·
Ray, as usual it's clear, solid and straightforward!
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Re: Sales Leaders... Why Is Your Sales Team Referring To Your Customers As Customers?

rlingon ·
Great Article Larry! Spot on-there is a tremendous difference in the two words and, conversely, the relationship.
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Re: Sales Leaders... Why Is Your Sales Team Referring To Your Customers As Customers?

Larry Levine ·
Thank you Rick! Indeed there is a huge difference. I encourage us all to work towards a change in mindset. I guarantee this shift will increase profits!
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Re: Are you Customer Centric or Product Centric?

Larry Kirsch ·
Well put
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Re: Toys R Us, a victim of Memory Management

Jf ·
After Sears and Roebuck, the new fallen icon: Toy's R Us. And the move is not finished. It even accelerates. Did you hear the first crackings of Facebook as the young ones largely prefer Snapchat, Instagram or Bitmoji ?
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Defuse Angry Customers by TREATing them to Red-Carpet Customer Service

Art Post ·
It takes a special person to work in a support center dealing with customer complaints day-in and day-out. There is no more stressful job when it comes to serving customers than to be resolving the challenges they bring to the table. As a support center representative, you are tasked with remaining calm and professional as you assist the person on the other end of the line. It’s not always easy, especially when that person is angry and directing their emotional outburst at you. However, the...
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Lexmark Demonstrates Customer Onboarding and ID Verification Solution at Finovate Spring 2016

Art Post ·
LEXINGTON, Ky. (PRWEB) May 10, 2016 Comprehensive solution addresses stringent know your customer, anti-money laundering and identification verification regulations News Facts ● Lexmark International, Inc., a global technology leader, will demonstrate its latest banking innovation at Finovate Spring 2016 on Tuesday, May 10 in San Jose, Calif. Finovate is the only conference series focused exclusively on showcasing the best and most innovative new FINTECH solutions. ● In a seven-minute...
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Ricoh USA, Inc. named winner of Qualtrics 2017 Insights to Action Award

Art Post ·
MALVERN, Pa. , March 2, 2017 /PRNewswire/ -- Ricoh USA, Inc. , a global technology company that has been transforming the way people work for more than 80 years, today announced at the 2017 Insight Summit that it has been named a winner of Qualtrics' prestigious Insights to Action (I2A) Award. This designation recognizes and celebrates Ricoh's ability to create actionable insights that drive innovation, growth, and organizational success. Awarded Gold in the Customer Experience category,...
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ShoreGroup Achieves New Benchmark for Managed Service Customer Satisfaction

Art Post ·
ShoreGroup, Inc., a premier managed services and management software development firm, today announced that it has achieved a new customer satisfaction benchmark. In survey results for the 3rd quarter, ShoreGroup’s customer base has ranked their managed services satisfaction a 4.9 out of a possible 5.0 rating (98% out of 100%). This achievement marks the second consecutive quarter that customers have ranked their satisfaction with ShoreGroup’s support services a 4.9. Surveys and customer...
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The Customer Is Always Right (Until They're Wrong)

Art Post ·
Oh, baby. You’re in a sales demo, the company CEO just cycled in (17 minutes late), apologizes for being “slammed,” and immediately jumps into aggressive questioning. This is the biggest deal in your pipeline, you’ve been forecasting it for nine months, and, suddenly, it’s being threatened. Maybe this CEO asks why your widget factory doesn’t have an API, or why you don’t offer to send someone to install your SaaS on their internal server (think about it). These are extreme examples, but most...
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Supplier Relationship Management – A Solution to 5 Key Procurement Challenges

Art Post ·
Supplier Relationship Management – A Solution to 5 Key Procurement Challenges Procurement includes the processes by which manufacturing requirements are translated into supplier requirements; how supplier relationships are managed; and ultimately the ordering of goods and services needed to produce the product. Leading edge manufacturing, pharmaceutical, food and natural resource organizations are realizing that the set of processes that surround procurement are not only key to short-term...
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Use of Tablets for Salespeople

Art Post ·
Everyone, below is an email I received from a P4P Premium Member in South Africa. I have a few points to make but would like to hear from other in reference to Deans email: Please fee free to post your thoughts! Morning Art Hope you are well? I’m busy investigating the pros and cons of issuing my sales reps with tablets. I basically want to try and increase performance and productivity. How do I want to do it, this is mostly for when they are out in the field or my non office based sales...
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What the heck is a Customer Success Manager?

Art Post ·
What the heck is a Customer Success Manager? By Paul Giorgi, Jun 28, 2017 10:31:31 AM “ Customer Success Manager. ” Sounds like some sort of discount store greeter on steroids doesn’t it? Sometime earlier this decade, software companies decided to move toward Software as a Service (SaaS) where you paid a recurring set fee to access their software. Think of Spotify, Netflix and other subscription services that you pay for. As the SaaS trend moved to more complex applications and more business...
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Ricoh Innovations Announces Global Reseller Agreement With SAP, Enabling Near-Real-Time In-Store Insights With SAP® Hybris® Cloud for Customer

Art Post ·
CUPERTINO, CA--(Marketwired - Jul 26, 2016) - Ricoh Innovations Corporation ("RIC"), a Silicon Valley-headquartered subsidiary of Ricoh Company, Ltd. that creates global new businesses based on advanced information technology, today announced the signing of a global reseller agreement with SAP ( NYSE : SAP ). As part of the agreement, SAP will resell the RIC image recognition platform as the SAP® Hybris® Cloud for Customer, imaging intelligence add-on, which is available now. The solution is...
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PRINT 13 Customer Showcase

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3 Ways Copier Sales Reps Can Protect Their M.I.F. (Machines in Field) Integrating The Use Of LinkedIn

Larry Levine ·
Is there customer loyalty in business today? I sincerely believe it is harder today to keep your clients happy than it was 10 years ago. We can thank all of the social media outlets for attributing to this. It has been engrained in copier sales reps heads retaining your customers is low-hanging fruit. However, understanding how to create loyal customers so you can retain them is one of the most important things for a dealership. For starters, it’s critical to know the fastest ways to lose...
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The Who, What, Where, When, Why & How of Print

Art Post ·
Did you know that if you where to fill your car gas tank with inkjet ink that it would cost $150,000!   What do you think is the average number of pages printed by the average employee each year?   Yup, 10,000 pages.   One of...
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Sales Leaders... Why Is Your Sales Team Referring To Your Customers As Customers?

Larry Levine ·
"The quality of your life as a sales rep is based upon the quality of your relationships" We would all agree, customer experience matters more now than ever before and sales reps who don’t adapt to a customer-led mindset through personalization will fall further behind and suffer major customer churn. In today's modern business world, full of business intelligence, marketing automation tools and social media, your customers and prospects are expecting a different type of interaction; one...
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Sales Reps: How Well Do You Really Know Your Current Customers?

Larry Levine ·
"Relationships are Everything" Here's the bottom line... customer experience matters more now than ever before and sales reps who don’t adapt to a customer-led mindset through personalization will fall behind and suffer major customer churn. In this era of business intelligence and marketing automation tools, your clients and prospects are expecting a different type of interaction; one in which is personalized, genuine and authentic. According to a Forrester report, only 27 percent of buyers...
Blog Post

Selling Copiers "Awesome Email from P4P Hotel Member"

Art Post ·
In a recent blog "Dirty Deeds from a NJ Dealer", I had an email from a valued Print4Pay Hotel member.  But before I post the rest, let me digress for a moment.  I did not expect a reply to my recent blog, however receiving an email...
Blog Post

The Customer has Imagination Too

Ray Stasiezcko ·
The past already happened it is defined and remembered. The future is a work in progress; the future is always an unfinished painting or a never-ending movie. As one who is always exploring what could be from what temporarily is I understand the importance and the role of imagination.Regardless of your industry, as you migrate from the way it was, to the way it will be; it’s important to remember that industries change because their customers did. Today we must imagine with our customers as...
Blog Post

The Harder I work the Luckier I Get

Art Post ·
I wrote this just about 11 years ago.  This may have been one of my first blogs, but was posted in the forums section of the Print4Pay Hotel.  When I wrote this I had 24 years experience in down the street sales.  Enjoy!   Is a...
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The Intersection Where the Digital and Physical Worlds Meet

Ray Stasiezcko ·
The Typewriter was still clicking away when the Word-Processor was invented; the word processor was a better experience. This better experience caused the collapse of the typewriter sales and service model The camera was still taking pictures on film when the Digital Camera was invented; the digital camera was a better experience. This better experience caused the collapse of the camera and film sales and service model The Copier/Printer will still be making copies/prints as its Customers...
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The Lifeguard on Stubborn Pond

Ray Stasiezcko ·
Recently I heard someone say, they were there to save an industry! It was at that second; I realized why some leaders in transitioning industries, are much too obligated to yesterday. For some it's not about saving an industry, it's about saving a deliverable or a process which yesterday’s benefactors have become less appreciative of today. Caution! “During disruptive times self-preservationist may disguise themselves as lifeguards.” So, here’s my thinking. It’s not about saving. Just the...
Blog Post

The power of Tigerpaw One Software — with James Foxall

Art Post ·
I sat down with James Foxall to find out how Tigerpaw is leaping into the office equipment space with a fully vetted product Well, there's one thing that James and I have in common, boy can we talk it up! So much, that this will be a two part interview. It’s unusual to find a 30-year-old company that still has the passion and entrepreneurial spirit of a startup, but that’s exactly what I found when I interviewed James Foxall, CEO of Tigerpaw . I caught up with James in-between his busy days...
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6 Tip Offs That Your Customer is Gathering Additional Proposals

Art Post ·
Even though we ask, "are you entertaining any additional proposals ", there are times when "buyers are liars".    Over the years,  I would say ninety percent of those that have told me, no we're not entertaining any additional pricing,...
Blog Post

Are you Customer Centric or Product Centric?

Ray Stasiezcko ·
Most in business would say “Of Course We Are a Customer Centric Business.” However with today’s rapid rate of disruption caused by organizations and Industries who continuously out innovate legacy organizations. I would say they are lying to themselves and here are my reasons for saying this. A company is built to sell a product which solves a problem. What happens when the problem the product solves is not an issue anymore? Or what happens when someone else circumvents your products...
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Copiers and MFP's "Do We Charge for Scans or Not to Charge for Scans"

Art Post ·
This is a rerun blog post from April of this year on the old blog site, since that post there were many threads on the P4P forum related to the above topic. Charging for Scans is an ongoing discussion on the Print4Pay Hotel members. I...
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Re: What the heck is a Customer Success Manager?

Art Post ·
Paul Very nice. A few questions for you. Was the SBB just for printers or where their MFP's included also? At $35K per month I'm thinking their had to be some MFP's. As you know I'm a believer in SBB, and just wish the dealership that I work for could embrace SBB. it is the wave of the future and the only way to combat the race to zero for the cost per page. Art
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Re: Selling Copiers "Awesome Email from P4P Hotel Member"

Art Post ·
“I know I've left you many voicemails, you're beginning to understand how diligent in detail oriented I am with people who are not my current customers. Imagine how hard I will work for you should you become one of my customers. This is my profession and I'm excellent at it. This statement is awesome and just goes to show you that sharing information can help even an old dog like me. Art
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Re: Selling Copiers "Awesome Email from P4P Hotel Member"

Czech ·
Now THAT'S confidence! The idea of challenging my prospects is something I am beginning to realize and have to work on more. Thanks for sharing this.
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Re: Copiers and MFP's "Do We Charge for Scans or Not to Charge for Scans"

David Scott ·
This comes pretty close if you don't need 11x17 and can live with 50 sheet ADF for $1500 and no click charge: http://www.xeroxscanners.com/e...s/item.asp?PN=DM3920 They do have 11x17 scanners as well
Blog Post

Toys R Us, a victim of Memory Management

Art Post ·
“Painting your vision of the future requires the ability to paint over your memories with the paint of your imagination.” I am sure many have decided, Toys R Us is just another example of outdated marketing strategies. Most have read much about how they refused to innovate. Well, Here’s my thinking. Toys R Us thought they were innovating. They based their marketing and their customer’s experiences on what they believed to be true instead of what the customer knew was true. The number of...
Blog Post

Twelve Days of Selling "Day 7"

Art Post ·
Who likes Mondays?  Back to the grind, had to update my CRM and then sync in the AM.    I had no appointments, thus the entire day was spent prospecting again.  Out of the six emails that I sent on Saturday, I was able to get...
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Beiler Printing Selects Epson SurePress Digital Label Press To Deliver High-Quality Custom Labels

Art Post ·
LONG BEACH, Calif. , Aug. 9, 2016 /PRNewswire/ -- Epson America, Inc. today announced that Beiler Printing , a Pennsylvania -based family-owned commercial printing company, has purchased and installed the Epson ® SurePress ® L-4033AW to provide a variety of short-run custom label options for local customers primarily in the agricultural and commercial foods industries. Beiler Printing purchased the inkjet digital label press to expand its short-run offerings, helping them to produce...
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Expedient to Offer Managed Services on VMware Cloud on AWS

Art Post ·
PITTSBURGH, Aug. 27, 2018 PITTSBURGH , Aug. 27, 2018 /PRNewswire/ -- Expedient, an infrastructure as a service and cloud services provider, today announced it will provide customers a managed services offering for VMware Cloud on AWS and has contracted as a VMware Cloud Provider Program MSP partner for this offering. VMware Cloud on AWS delivers VMware's software-defined data center (SDDC) via the AWS Cloud, allowing customers to run applications across operationally consistent VMware...
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Re: Five Reasons Why Copier Dealers Need to Implement Their Own Flat Rate Program

Larry Kirsch ·
Have been employing one rate for many years. Very helpful.
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OpenText Advances Enterprise Cloud Strategy to Power the Intelligent and Connected Enterprise

Art Post ·
WATERLOO, Ontario , Nov. 7, 2018 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX ,TSX: OTEX ), a global leader in Enterprise Information Management (EIM) , today announced the launch of OpenText Release 16 Enhancement Pack 5 (EP5), OpenText Business Network Cloud 16.10, and a series of new SaaS-based applications for the legal, life sciences and HR markets on its next-generation cloud platform, OT2. These portfolio-wide enhancements simplify the path to modern and secure EIM deployments, with secure...
Blog Post

Five Reasons Why Copier Dealers Need to Implement Their Own Flat Rate Program

Art Post ·
On Saturday I received an email from a Print4Pay Hotel member stating that one of his largest accounts is under siege with Konica Minolta's new unlimited click program. The KM unlimited click program is hot with the KM sales team because it gives them a different talk track with the client. The KM reps will be pitching unlimited clicks, simplified billing, no overages. The competition will have their old out dated legacy cost per page program. Can you guess who will win the majority of the...
Blog Post

Do you know your Customers's Why?

Art Post ·
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Canon Security Roadshow 2019

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