Tagged With "SMB"

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Re: Ricoh brings enterprise-class workflow solutions to small and medium-sized businesses, via the cloud

BCarroll ·
Broken link- This is a neat new way to integrate workflow with cloud storage. Subscription based-
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Re: Samsung Electronics Launches Business Core™ Printing Solutions for SMBs

Art Post ·
This sounds pretty nice, is anyone using this yet?
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Re: Samsung Electronics Launches Business Core™ Printing Solutions for SMBs

VinceMcHugh ·
Art, I have worked with and demo'd many of the individual components, and I had heard that Samsung was coming out with a bundle but this is the first I have seen it. The "Secuthru" Lite is a server less follow me printing, pretty cool. The Google Drive (Cloud App) worked pretty well too. Vince
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Re: New Research Shows Small to Midsize Businesses Are Putting Themselves at Risk for Crippling Data Losses

Art Post ·
Even though this is a press release from a vendor there's some excellent information that we can use!
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Re: Four Hour Support for On-Site Service "Does it Really Mean Anything Anymore?"

fisher ·
Our company is known first and foremost for its service. We have a competitor from the next state over who sells the same product line but uses generic supplies and might not show up for 3 days when the customer has a problem. They will quote $0.00 nothing for the service plan and promise the world. They are hard to sell against on price but for every deal we lose to them we probably pick up two disgruntled accounts of theirs.
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Re: Four Hour Support for On-Site Service "Does it Really Mean Anything Anymore?"

Jason H ·
I think it still matters. Fisher makes a good point. A lot of times we may lose based on the price but pick up a couple accounts from the competitor who is doing a lousy job for the customer.
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Re: Four Hour Support for On-Site Service "Does it Really Mean Anything Anymore?"

Art Post ·
I hear you on that, I just picked up one today from that same vendor. But it was for the maintenance portion of the account. Doesn't help me know, since they have two devices that are less than two years old. All I'm stating is that we tout how good we are until we're blue in the face. Maybe we need a list of anti references for those dealers that don't perform good service?
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Re: Centralized Office Copier/Printers Replace Water Coolers As Place To Chat And As Sources Of ...

Art Post ·
Every now and then we need a break from the computer screen. Centralized print/copy devices provide that break. Oh Brother, give is a break!!!!
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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

Art Post ·
Comments, would like to hear from others!!!
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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

SalesServiceGuy ·
As an independent dealer we are definitely giving away too much Pro Services in the SMB space. We kind of us it as a sales pitch against the National vendors who almost always charge Pro Services. Right now we are starting to give the customers invoice for many Pro Services that we deliver but offset it with a credit, so that they can see it's value. This will set up a future invoice where there will be no credit. We leave it up to the sales rep how he sells the workflow and how much...
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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

Art Post ·
interesting...on no commissions for pro-services. What have you seen for the price per hour of Pro-Services from the National Vendors (direct)? Thus what happens when you have almost no margins in a workflow solution? With me, there was only $200 from cost to MSRP with a workflow solution, are you then selling over MSRP?
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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

fisher ·
I can charge what I want and get 30% of that.......if I do the work myself.
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Re: NSI Auto Store Installs

jswinberlin ·
Art: Not sure if this would help but there is a setting in the ABBYY componenet for allow pass through. This should allow the original file to pass through. I'm not sure if this would happen before the OCR process or after. If it happened before, the final product could be appended to differentiate the OCR'd document or directed to a different location.
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Re: NSI Auto Store Installs

Art Post ·
JS, nice, thanx for this
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Re: NSI Auto Store Installs

Tom ·
Lots of experience w NSI. First, never worry about slowing the sales cycle - get it right up front. Second, large files always require additional fire power to OCR, I have seen many happy customers after adding addtl OCR engines from NSI. My recommendation is to engage a PS resource or NSI themselves, you will have a happyer customer as a result.
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Re: NSI Auto Store Installs

Kitz ·
Has anyone had experience with NSI output manager? It is supposed to compete with PaperCut?
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Re: NSI Auto Store Installs

Art Post ·
not here
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Re: NSI Auto Store Installs

David Whitten ·
No experience with Output Manager, but have been VERY pleased with PaperCut so far. We have an installation in Phase 1 right now with 19 MFPs, all embedded with PaperCut (prox card authentication), XMedius Fax Server, PSI Capture Intelligent Routing, and DocAudit. Should be interesting to say the least!
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Re: NSI Auto Store Installs

Former Member ·
Perhaps you could have engaged your professional services group who would have asked specific questions of the client to determine what their workflow would be and ultimately the configuration of the software. They could have helped you avoid those two issues if they had the opportunity to speak to the client prior to install.
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Re: NSI Auto Store Installs

Art Post ·
Good idea, however I did not want to slow down the sales cycle.
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Re: NSI Auto Store Installs

fisher ·
Honestly, I don't think your customer has a reasonable expectation. OCRing large documents takes time.....it doesn't matter what OCR engine you are using. I played programming NSI for the first time yesterday in our showroom and the small scans I was doing were instant. 20 pages of invoices....not so fast. It is what it is.
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Re: Xerox To Close About Half Of XBS Offices

Art Post ·
My sources told about two locations one in NJ going from 5 locations down to 2 and another in the mid-west going from 8 locations down to 3. "we just got notified today that 5 of our 8 offices are to be closed and that the sales and service people will be working from home or in two locations they are looking for incubators for them but any admin will be let go. And since all of the locations had sales and service managers they will be given the opportunity to become service techs or sales...
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Re: Lexmark Extends Enterprise Strength into SMB Market with Two-Series Product Line

Art Post ·
Re: Lexmark Extends Enterprise Strength into SMB Market with Two-Series Product Line
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Re: Lexmark Extends Enterprise Strength into SMB Market with Two-Series Product Line

Art Post ·
Re: Lexmark Extends Enterprise Strength into SMB Market with Two-Series Product Line
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Re: The Predictors of the Future of MPS Seem Void Imagination

Larry Kirsch ·
Time will tell. Interesting Thanks for your views Enjoy
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Re: The Predictors of the Future of MPS Seem Void Imagination

Martin Hofman ·
Looking forward meeting you at ITEX!
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Re: The Predictors of the Future of MPS Seem Void Imagination

Ray Stasiezcko ·
Thanks Larry, the times we are in are definitely changing. it is a new era that's for sure
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Re: The Predictors of the Future of MPS Seem Void Imagination

Larry Kirsch ·
Yes. Account base very helpful.
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Re: The Predictors of the Future of MPS Seem Void Imagination

Ray Stasiezcko ·
I as well, Martin
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Re: The Predictors of the Future of MPS Seem Void Imagination

Martin Hofman ·
Can't miss because our booths (9 & 112) are back to back..
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Re: The Predictors of the Future of MPS Seem Void Imagination

Larry Kirsch ·
Kindly keep me posted with your thoughts.
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Re: The One Device in Your Office That's Sucking Away Productivity (Infographic)

Art Post ·
This is funny, because the article makes no mention that Brother devices have some of the highest cost per page costs, along with consumables that have a hard time delivering yields. More importantly, is it not right to talk at the centralized MFP? Should we all just sit at our desks for four hours at a clip. Medical reports now seem to indicate that sitting is one of the worst things you can do for extended amounts of time.
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Re: Scan-to-SMB Protocol

Art Post ·
Hi Shane TY, for the awesome thread! Sorry, I can't help you with t your question. I'm sure someone else may be able to chime in. Can anyone help Shane?
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Re: Scan-to-SMB Protocol

fisher ·
Your newer Ricoh machines can do it provided that the firmware is up to date.
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Re: Scan-to-SMB Protocol

Shane Mattix ·
Update: Regardless of what I've found on forums or replies, true SMB2 or SMB3 scanning is not currently supported. Ricoh has acknowledged and is quickly working on firmware. As of now, there will be an updated firmware available before 8/1/2017 for all of the latest Mono "55" series and Color "04" series. Additionally, there will be more firmware released for the mid-volume, production, and desktop models in between now and the end of the year for current models. From what I understand,...
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Re: Scan-to-SMB Protocol

VinceMcHugh ·
A good test is if it will scan to a current MAC which does not support SMB 1. The Samsungs have worked, and I believe the Konica Minoltas too. The Canon MFDs do not, not even the latest V3 IR-Advance MFDs. We need to add Authorized Send to support this. Vince
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Re: Scan-to-SMB Protocol

Art Post ·
Fisher do you have documentation for the "browse to folder" feature? I have not seen it anywhere
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Lexmark Extends Enterprise Strength into SMB Market with Two-Series Product Line

Art Post ·
Lexmark Extends Enterprise Strength into SMB Market with Two-Series Product Line Two Series single- and multi-function printers feature compact performance and affordability. LEXINGTON, Ky., Jan. 29, 2019 -- Lexmark, a global imaging solutions leader, today announced it is bringing its enterprise scale strengths to a new line of printers designed for the SMB market. The Lexmark Two Series is designed for micro-workgroups looking to simply and securely print, copy, fax and scan, all within a...
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Xerox To Close About Half Of XBS Offices

Art Post ·
Xerox is in the process of closing many of its 186 Xerox Business Solutions field offices, forcing sales teams to work remote, and laying off support staff, as part of a massive consolidation, sources told CRN. Two sources with knowledge of the restructuring said the company plans to close roughly half of the XBS physical locations across the country, keeping the 40 geographical “core” businesses intact but shuttering many of the smaller field offices. XBS - which the company describes as...
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Managed Services Provider NuMSP acquires Info-Link Technologies, Inc.

Art Post ·
CLIFTON, N.J. and MOUNT VERNON, Ohio , Aug. 28, 2018 /PRNewswire/ -- NuMSP , a growing national managed service provider offering managed IT and cybersecurity solutions, today announced the acquisition of Info-Link Technologies, Inc. , a full-service information technology firm, offering complete network solutions for businesses throughout the greater Columbus area. This acquisition is another step on the path to grow NuMSP offerings targeted to the small and midsize business (SMB) market in...
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NuMSP Expands to Northern California with Purchase of Aperio IT

Art Post ·
CLIFTON, N.J. and SACRAMENTO, Calif. , Sept. 26, 2018 /PRNewswire/ -- NuMSP , a growing national managed service provider offering managed IT and cybersecurity solutions, today announced its entrance into the California SMB IT services market with the acquisition of Aperio IT, a full-service information technology managed service provider, offering comprehensive IT solutions for small and mid-sized businesses throughout the greater Sacramento area. This acquisition continues to expand the...
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ARRIS Launches Managed Business Networks

Art Post ·
SUWANEE, Ga. , Aug. 30, 2018 /PRNewswire/ -- ARRIS International plc (NASDAQ : ARRS) today introduced Managed Business Networks, a new set of enterprise solutions aimed at creating new revenue streams for service providers. ARRIS ® Managed Business Networks is part of ARRIS Professional Services. It combines expertise, processes and tools to help service providers deliver value-added enterprise services in verticals like small-to-medium businesses (SMB), education, hospitality, venues, and...
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Ricoh named market leader in Managed Print Services by Quocirca for seventh consecutive year

Art Post ·
Ricoh Europe, London, 08 October 2018 – Ricoh has maintained its leadership position for the seventh year running in the Managed Print Services (MPS) market, according to a report from analyst firm Quocirca. In its Managed Print Services Landscape 2018 report* Quocirca notes that “Ricoh remains in the MPS leadership category, having effectively evolved its proposition to meet the broader digital transformation needs of its clients.” The report goes on to state that “Ricoh has developed a...
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Managed Services Provider NuMSP acquires Network Medics

Art Post ·
CLIFTON, N.J. and MINNEAPOLIS , Oct. 30, 2018 /PRNewswire/ -- NuMSP , a growing national managed service provider offering managed IT and cybersecurity solutions, today announced it is entering the Minnesota SMB IT services market with the acquisition of Network Medics, a full-service information technology (IT) managed service provider, offering comprehensive IT solutions for small and mid-sized businesses throughout the greater Minneapolis-St. Paul area. This acquisition continues the...
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Xerox Cloud-Based Automation Speeds Office Tasks and Simplifies Managed Print Services for Channel Partners

Art Post ·
Norwalk, Conn. – Xerox Managed Print Services (MPS) accredited channel partners can now run their service visits, supplies delivery and back-office functions more efficiently with a new integration with ECi e-automate software. Tasks like generating invoices, duplicating help desk and service desk tickets, and handling meter read data can now be accomplished in hours instead of days. Sales, contracts, inventory, purchasing, reporting, managed service requests and other critical information...
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Ricoh brings enterprise-class workflow solutions to small and medium-sized businesses, via the cloud

Art Post ·
MALVERN, Pa. , June 25, 2018 /PRNewswire/ -- Ricoh USA , Inc. today announced its RICOH Cloud Workflow Solutions portfolio, a collection of cloud-based technologies that bring streamlined simplicity to small and medium-sized businesses (SMBs) in affordable, scalable, subscription-based packages. These solutions empower digital workplaces by eliminating manual steps, reducing manual data entry and improving speed and accuracy, so SMBs can maintain their focus on core business activities while...
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Collabrance Evolves its MSSP Offering to Meet the Needs of MSP Partners

Art Post ·
FOR IMMEDIATE RELEASE SIEM and VUL/PEN Enhance Collabrance Master Managed Security Service Provider Offering Collabrance announced today the addition of Security Information Event Management (SIEM) and Vulnerability & Penetration (VUL/PEN) Testing to their Master Managed Security Services Provider (MSSP) offering for MSP partners to provide to SMB end-user customers. “In our continual evolution of our Master MSSP offering, we are excited to announce our latest security enhancements to...
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CompassMSP Acquires North Florida Managed Service Provider

Art Post ·
JACKSONVILLE, Fla. - August 1, 2018 - ( Newswire.com ) CompassMSP, a leading managed service provider (MSP), is proud to announce the acquisition of Integrity Consulting Group, a trusted technology advisor in north Florida since 2007. Bringing together the businesses will further enhance CompassMSP’s ability to serve as the client’s IT Business Partner, especially for clients in north Florida. It is the next step in Compass’ strategy to build a premier provider of managed services, including...
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Global Imaging Systems Rebranded as Xerox Business Solutions

Art Post ·
NORWALK, Conn. - January 15, 2019 - Xerox is focused on better serving the small-to-medium size business (SMB) market with a more client-centric, simplified and integrated approach across the company. This approach will include better leveraging enterprise-wide our capabilities in the areas of technical services, eCommerce, marketing and IT, to deliver more value to customers. An element of this change includes a rebrand of Global Imaging Systems (GIS) to become Xerox Business Solutions...
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Managed Services Provider NuMSP Expands with Acquisition of Swift Systems

Art Post ·
CLIFTON, N.J. and FREDERICK, Md. , Nov. 28, 2018 /PRNewswire/ -- NuMSP , a growing national managed service provider offering managed IT and cybersecurity solutions, today announced its entry into the Eastern Seaboard SMB IT services market with the acquisition of Maryland -based Swift Systems, a full-service managed service provider (MSP) offering comprehensive IT solutions for small and midsized businesses. This acquisition, the fifth for NuMSP, continues its buildout of a national managed...
 
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