Tagged With "SMB"

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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

Art Post ·
Comments, would like to hear from others!!!
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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

SalesServiceGuy ·
As an independent dealer we are definitely giving away too much Pro Services in the SMB space. We kind of us it as a sales pitch against the National vendors who almost always charge Pro Services. Right now we are starting to give the customers invoice for many Pro Services that we deliver but offset it with a credit, so that they can see it's value. This will set up a future invoice where there will be no credit. We leave it up to the sales rep how he sells the workflow and how much...
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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

Art Post ·
interesting...on no commissions for pro-services. What have you seen for the price per hour of Pro-Services from the National Vendors (direct)? Thus what happens when you have almost no margins in a workflow solution? With me, there was only $200 from cost to MSRP with a workflow solution, are you then selling over MSRP?
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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

fisher ·
I can charge what I want and get 30% of that.......if I do the work myself.
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Re: Big changes at Ricoh USA Today, what's old becomes new, what goes around comes around. It's 1986 again" . 

mnchstr ·
Ricoh has a webinar scheduled for tomorrow, "National Kick-Off". I 'm a Savin dealer and really have a hard time staying as a sole source dealer after some of the stuff I've seen over the last couple of years. We're starting to feel like Beta testers out here. I'm not sure if I should be happy or insulted if they try to sell me some of the school districts and counties they've taken from me. We'll see tomorrow I guess.
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Re: Big changes at Ricoh USA Today, what's old becomes new, what goes around comes around. It's 1986 again" . 

Art Post ·
MNCHSTR Word on the street is that those types of accounts that you mentioned are not moving to dealers. PM me for more information if you like
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Re: Big changes at Ricoh USA Today, what's old becomes new, what goes around comes around. It's 1986 again" . 

Old Glory ·
When is the webinar? I haven't seen anything on this but maybe the owner has.
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Re: Big changes at Ricoh USA Today, what's old becomes new, what goes around comes around. It's 1986 again" . 

mnchstr ·
Interesting webinar. It makes complete sense for Ricoh to do this, after all they have been selling hardware and service at dealer cost or below and just shipping supplies to anyone who asks. They finally figured out that they can't actually make any money doing that. I had a direct proposal that said "we don't charge for excessive toner usage (we do) we don't even care how much toner you use". One of the colleges I used to have is paying $0.03 for 100% coverage 12x18 single clicks on a...
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Re: Big changes at Ricoh USA Today, what's old becomes new, what goes around comes around. It's 1986 again" . 

Jason H ·
MNCHSTR, We stopped being a single line savin dealer the day our rep came in after the Ricoh/IKOn merger and said "if you walk into an account that has Ikon you should turn away and walk out. And if you're lucky enough to get in the organization you will get killed by RBS pricing." After that we realized we wanted to take on multiple product lines. We started with Samsung and then went to Kyocera. Kyocera last only about a year or so until we dumped them, and we added Canon. Now we have...
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Re: This Week in the Copier Industry 10 Years Ago, The First Week in May 2008

Larry Kirsch ·
Kindly forward sales article. Tnx
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This Week in the Copier Industry 10 Years Ago, The First Week in May 2008

Art Post ·
Don't have much time today, still trying to play catch with blogging and posting. Just arrived in Indianapolis for the Flex Show. Stayed tuned to @artpost, here and my linkedin wall for updates! Weekend Copier Notes from 05/04/08 Neal · 5/4/089:29 PM -635 gloss coating system (aqueous or UV) o Incorporates a KAMA die cutter and stacker conveyor o Pricing unknown - Xerox announced that it will relabel CD-ROM duplicators made by Vinpower Digital, of Los Angeles, CA. The company also relabels...
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This Week in the Copier/Office Equipment Industry 10 Years Ago (1st Week of January 2004)

Art Post ·
First a little of bit of news: On January 3rd 2004 the first of the Mars Exploration Rovers, Spirit, has successfully landed on theMartian surface with a "very strong signal" being received from the lander. It was a tense few minutes as no...
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Selling Professional Services for SMB Accounts, Worth it or Not Worth it!

Art Post ·
So.....this has been annoying me quite awhile. It's about selling professional services for workflow.     Recently, I put up a poll on the P4P forums in reference to what we (salespeople) are charged when we sell billable hours....
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Six Chat Questions with Jon Langdon with DocuWare about DocuWare 6.10

Art Post ·
Six Chat Questions with Jon Langdon with DocuWare about DocuWare 6.10 Just a little bit of background for everyone. Jon Langdon is Vice President for Product Strategy & Quality for DocuWare. In December 2015, we had the chance to chat with Jon about Dealer Value with DocuWare version 6.8, DocuWare Forms, Mobility & SMB adoption. Thus, I thought it would be a good time to check back in with Jon and chat about the latest version DocuWare 6.10. Art: Hey Jon, did I see that you received...
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The Future of Scanning for MFP's aka Copiers is in the Cloud

Art Post ·
SCAN 2 EMAIL IS DYING ALONG WITH SCAN TO FOLDER!    Your customers want more options.    “Gartner expects 33% of all office system users to use cloud by 2017.”   Microsoft reckons it has seen a 150 per cent...
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Big changes at Ricoh USA Today, what's old becomes new, what goes around comes around. It's 1986 again" . 

Art Post ·
I wasn't planning on blogging tonight, however the recent course of events today has left me with an urgency to post my thoughts/ Earlier on LinkedIn I posted this, " Big changes at Ricoh USA Today, what's old becomes new, what goes around comes around. It's 1986 again" . For some, today was Black Friday @Ricoh USA. After speaking with one colleague, it was stated, "it's all about what number you have to dial into". With so many people working remotely, the best way to communicate is through...
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Imaging Channel, Why Should Amazon Have All The Fun?

Ray Stasiezcko ·
I thought I would share a thought or two on the In-Home Tech Business. As many of you know my background is the Imaging Channel, Print/Copy equipment, and services. Obviously, this channel is desperately seeking a broader deliverable. Some in the channel have successfully transitioned. I had the opportunity to help lead the successful reinvention of a legacy print sales and services business, into that of a Managed IT/Security/ Services Firm that experience taught me many things. I look...
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Jon Langdon with DocuWare Chats about Dealer Value with Version 6.8, DocuWare Forms, Mobility & SMB Adoption

Art Post ·
As paper based documents decline, I would expect that digital documents will increase, nothing scientific here, documents will never cease to exist! Office Equipment Dealers can and should be the stewards of those digital documents, either by selling document management software or enabling clients with Managed Document Services. I had a day of down time at the end of the last quarter and was able to catch up with Jon Langdon who is Vice President Product & Development for DocuWare. Jon...
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Re: Jon Langdon with DocuWare Chats about Dealer Value with Version 6.8, DocuWare Forms, Mobility & SMB Adoption

Kathy Muessig ·
Hi Art, The DocuWare ad on the far right side still has a “squashed” look to the graphic when viewed from my PC. The other vendors’ ads appear in proportion. [cid:image001.png@01D131C4.17A363F0] No banner ads from any vendor appear when viewing on an iPhone. Kathy
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Re: Top Ten MFP & Imaging Industry Predictions for 2016

Czech ·
Nice! I would like to contribute a few of my own predictions as well: Xerox will sell its MFP division to focus entirely on production equipment and business services. Toshiba Tec will not sell nor merge with Sharp. Toshiba is too much of a powerhouse in North America alone. Konica Minolta will continue opening up direct branches due to the rapid growth of their brand. These branches will quickly fall apart when they realize that the dealer model is more profitable. Samsung will start...
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Re: Top Ten MFP & Imaging Industry Predictions for 2016

txeagle24 ·
Sorry for being the bearer of gloom & doom, but I think Czech is either being either overly-optimistic or things in the Great White North are just different than in the Southwest USA. Here are my predictions: Lease volume trends based on UCC filings from EDA show that 2015 placements have fallen by over 13,600 since 2013 (almost 10%) & are now at levels nearly equal to 2009 & 2010. Faced with increased competition for fewer units running less volume due to digitization, dealers...
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Re: Top Ten MFP Copier Industry Predictions for 2014

SalesServiceGuy ·
By far the most likely, is growth in the 3D printer industry. I am seeing real interest already and am considering dipping my toes in the water with Makerbot.
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Re: Top Ten MFP Copier Industry Predictions for 2014

Old Glory ·
We bought a MakerBot and took it to a local Business Expo and we were BY FAR the biggest hit of the show. We were front page news on the local paper and on every news cast. We have no idea what we are going to do or how but the media exposure alone more than paid for the printer.
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud

Czech ·
Art, Interesting read! Here's a little "trick" I figured out. Setting up Cloud Scanning is very easy and can be without any additional software if the cloud storage offers a folder on your PC. For example, Dropbox and Google Drive when installed place "drag and drop" folders on your desktop. You can then set up a small workflow for scanning to the cloud by registering a Scan To Shared Folder and set the Dropbox or Google Drive folder as your destination. Your scanned document will...
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud

Art Post ·
Czech Thanx for the reply, you have been scanning to a single folder on dropbox for years and recently added google drive on the 5 year old MFP we used in the sales area. You could set up multiple "buttons" on the MFP for additional folders.
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud

big g ·
Is it available in Australia I have emailed them Waiting on reply But thought you might know Kind Regards Gordon Mackay Managing Director Pacific Office Solutions Phone (07) 5452 1250 www.pacificos.com.au < http://www.pacificos.com.au/ > Twitter< https://twitter.com/pacific_office > | Facebook< https://www.facebook.com/pages...ces/107025482711516# > | Linkedin< http://www.linkedin.com/profil...sponsive_tab_profile > [...
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud

Former Member ·
This is an automated response. Carl Mica is currently out of the office and has limited access to email and voice mail. He will return to the office on July 24th. Thank you.
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud

Iris ·
Hello Gordon, One of the advantages of the cloud is that you can easily make the same solutions available all around the globe. So yes, Udocx is available in Australia. We will reply to your email shortly.
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud

jswinberlin ·
I can't say that I agree that scan to email or folder are dying in my experience. Scanning to Office 365 should only require a special connector configuration in the hub transport layer. Like traditional scan to email or folder the first time is difficult and it doesn't seem like it's worth the effort but in time it should become more simple. "Scan to Cloud" seems to be a vague term as most people who are looking for a solution like this may be referring to scanning to their application...
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud

Iris ·
Originally Posted by jswinberlin: (...) Some lines of business applications are really nice and provide configuration of "hot folders" which not only upload documents but delete them from the original folder. I'd love to see more services offer this feature. (...) Unfortunately (or maybe fortunately), I've yet to find a solution that meets the needs of even 30% of our customers like scan to email and scan to folder which by nature are very flexible in their simplicity. I'd love to hear...
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud

Art Post ·
JS: ok, maybe I shouldn't have used "dying", let me say that users are looking for more options than scan2email or scan2folder. Most I talk wish there were more options that would save them time. I agree, mist want to scan back to their business line of software. Thanx for the comment!!
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Top Ten MFP & Imaging Industry Predictions for 2016

Art Post ·
Looking back,  2015 was not one of my best years in the industry.  There were many factors involved but I can only blame myself for a somewhat lack luster performance (but I did have a good year of GP).  The good thing is, that January starts a new year and I'm excited about entering my 35th of SMB sales. Last years Top Ten MFP Copier Industry Predictions for 2015  , some of the predictions from last year came to fruition and some did not.  I enjoy prognosticating on...
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Top Ten MFP Copier Industry Predictions for 2014

Art Post ·
A better year in 2013 for everyone right?  I still fee the economy here in the Northeast is not what is was and am wondering if we'll ever get back to where we were in the mid 2000's.   I've been in this crazy business for 33 years and not...
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The Predictors of the Future of MPS Seem Void Imagination

Ray Stasiezcko ·
Does anyone else see the dysfunction in the Imaging Channel’s SMB’s MPS, (Managed Print Services) deliverable? MPS is at least 20 years old. Here’s the reality, MPS was an enterprise deliverable, and its complexities were never accepted in the SMB space and continuing to peruse this like it's 1995 is a waste of time and money. It's time to face the realities of print equipment and their services to SMB customers. Most of the SMB market understands that printers their supplies and their...
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Re: The Predictors of the Future of MPS Seem Void Imagination

Larry Kirsch ·
Time will tell. Interesting Thanks for your views Enjoy
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Re: The Predictors of the Future of MPS Seem Void Imagination

Ray Stasiezcko ·
Thanks Larry, the times we are in are definitely changing. it is a new era that's for sure
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Re: The Predictors of the Future of MPS Seem Void Imagination

Martin Hofman ·
Looking forward meeting you at ITEX!
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Re: The Predictors of the Future of MPS Seem Void Imagination

Larry Kirsch ·
Yes. Account base very helpful.
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Re: The Predictors of the Future of MPS Seem Void Imagination

Ray Stasiezcko ·
I as well, Martin
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Re: The Predictors of the Future of MPS Seem Void Imagination

Martin Hofman ·
Can't miss because our booths (9 & 112) are back to back..
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Re: The Predictors of the Future of MPS Seem Void Imagination

Larry Kirsch ·
Kindly keep me posted with your thoughts.
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MSP & MSSP Industry Notes for September 14th, 2019

Art Post ·
September 14th 2019 MSP & MSSP Industry Notes Accenture Acquires Pragsis Bidoop, Boosting AI Capabilities, Big Data Portfolio and Talent Pragis Bidoop founded in 2004 in Spain, operates in big data and AI markets. Offers innovation data solutions Accenture is a global professional services company, servers 6,000 clients in 102 countries. Employees 482,000 worldwide and two hundred offices in 52 countries Bespin Global Receives 'Google Cloud Platform Managed Services Provider' partner...
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