Tagged With "email"
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud
I can't say that I agree that scan to email or folder are dying in my experience. Scanning to Office 365 should only require a special connector configuration in the hub transport layer. Like traditional scan to email or folder the first time is difficult and it doesn't seem like it's worth the effort but in time it should become more simple. "Scan to Cloud" seems to be a vague term as most people who are looking for a solution like this may be referring to scanning to their application...
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud
Originally Posted by jswinberlin: (...) Some lines of business applications are really nice and provide configuration of "hot folders" which not only upload documents but delete them from the original folder. I'd love to see more services offer this feature. (...) Unfortunately (or maybe fortunately), I've yet to find a solution that meets the needs of even 30% of our customers like scan to email and scan to folder which by nature are very flexible in their simplicity. I'd love to hear...
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Re: The Future of Scanning for MFP's aka Copiers is in the Cloud
JS: ok, maybe I shouldn't have used "dying", let me say that users are looking for more options than scan2email or scan2folder. Most I talk wish there were more options that would save them time. I agree, mist want to scan back to their business line of software. Thanx for the comment!!
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Re: Ricoh America's Trying to Poach Dealer Account?
Wow! I would start buying from direct if I could get those prices! Also I would like to know what contract as I haven't seen access to one like that. I hope this gets taken care of for the dealer. What an overstepping intrusion and intentional malicious attack on the dealer customer relationship.
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Re: Ricoh America's Trying to Poach Dealer Account?
good point, maybe dealers should just buy from direct!
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Re: Ricoh America's Trying to Poach Dealer Account?
The US Communities Contract is what we use for School Accounts as well as non-profits and Govt. You can sell below the contract price you can't sell above the contract price. One of my techs sent me a photo of a Ricoh business card from one of our School Dist. Unit Offices and when I notified my DBM she asked what the Ricoh Rep was talking to them about. We have a machine right next to the receptionists desk with out sticker on it. A Ricoh rep is supposed to do an about face and disengage if...
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Re: Ricoh America's Trying to Poach Dealer Account?
As promised, here is the email from the dealer rep: I received an email this evening from the purchasing director of a large educational institution that has been our exclusive customer for Ricoh products going on 7 years. They are very happy with my company and this is why I was contacted and asked to take care of it. The email simply stated "you want to give this guy a call?" It was in reference to a RBS rep sending special rebate university contract pricing (the exact same contract and...
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Re: Ricoh America's Trying to Poach Dealer Account?
17 years in the business and that's the used car salesman talk track approach that he knows....
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Re: Ricoh America's Trying to Poach Dealer Account?
If you bring this to the attention of your Ricoh Dealer Support Manager. One of our partners has started firing any direct reps that don't follow the rules of engagement. About 6 months ago I lost to a Ricoh rep using government pricing. $97 per month on a 60-month lease for a Ricoh MP C3003 with a booklet finisher. I had 0 profit in my quote and was still more expensive. There is just no money in those accounts for reps that work off of GP.
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Re: Ricoh America's Trying to Poach Dealer Account?
We had a sit down with the branch manager several years ago and they were firing anyone who violated the rules of engagement and Ricoh was reimbursing the dealer for poaching the accounts. After that we rarely had any problems of them poaching our accounts but the pricing is still an issue in those types of accounts. Just remember everyone is playing by the same prices and rules. It must be true, right....?
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Re: Ricoh America's Trying to Poach Dealer Account?
Just yesterday I was speaking with a P4P member, this member had interviewed with KonicaMinolta some 8 weeks ago. Our P4P member posed this question to the Regional KonicaMinolta Manager. With Ricoh we have "Rules of Engagement", basically we can touch theirs and they can't touch ours. Does KonicaMinolta have something like this? The Regional Manager replied with, "we have a similar process, however, we can always take their (dealer) business and apologize later." Once hearing that our P4P...
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Re: Ricoh America's Trying to Poach Dealer Account?
I am always hearing our sales people complain about dealers taking accounts from us. Then I read your blog and see posts about direct stealing dealer accounts. I always imagine if I were the buyer and how mad I would be if I found out who I can buy from is being limited. If I want to but a dell laptop I can compare dell with their dealers.
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Re: Ricoh America's Trying to Poach Dealer Account?
It's crazy business out there, I would not mind having NO "Rules of Engagement" as long as the pricing was similar for both players. Ten years ago, I lost all 5 of my Majors to Direct taking them on price. It was ugly.
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Re: Ricoh America's Trying to Poach Dealer Account?
It goes both ways. As a RBS employee I understand and follow dealer incumbent ROE but for the dealers their are no rules, I have had 100% MIF poached and lost significant deals because the dealer got better price support from Ricoh. If only we all played fair - but it's a one way street, so there is no "fair". The RBS employee here should ask himself if it's really worth it, and then go find someone else to sell to.
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Re: Ricoh America's Trying to Poach Dealer Account?
In the days where a majority dealers are not exclusive to any one specific manufacturer we (dealers) are fair game as maybe we should be. If you are fortunate enough to have two or even three lines to choose from you always have the option to switch lines. I would contact your dealer rep and let him know that due "poaching" you will be presenting a different manufacturer option since you can not compete with pricing on the same equipment offered by direct. Fair is fair.
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Re: Ricoh America's Trying to Poach Dealer Account?
I think I want to start buying our machines from RBS instead of Ricoh Distribution. The directs are the biggest whores now a days and the Japanese could care less as long as that factory keeps running. It's amazing to me how much they have screwed this industry up in the last 20 years.
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Re: Ricoh America's Trying to Poach Dealer Account?
This is a 2 way street as I have heard of dealers TARGETING Ricoh direct accounts, it's a nature of the business. If the rep was taking that good of care of said upper education account, then there wouldn't be a problem, which it doesn't appear there was a problem.
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Re: Ricoh America's Trying to Poach Dealer Account?
It's not a two way street. The ROE from Ricoh states RBS can't poach dealer accounts but dealers can poach RBS accounts. These bastards in these direct operations are glorified used car salesmen at best, most of the time.
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Eliminate Copier Overage Charges Once & For All
Most every company owns and or leases a copy machine. In most cases these copiers are covered under a maintenance/supply agreement. The billing model that is most prevalent is where a company charges a fee for "x" amount of pages for black and color prints/copies. Those contracts are be billed annually, quarterly or monthly. In addition to the base charges (annual, quarterly or month), there is also a charge for prints/copies that were made in excess of the agreement. For example. Annual...
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The Risks of Email Blasts and How the "Junk" Button Can Hurt Your Business
Sending out large email blasts to your market is so tempting. With the click of the mouse you can instantly spray email newsletters and event invitations to thousands of emails that you have gathered from your CRM, customer lists, and (worst-of-all)...
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Ricoh America's Trying to Poach Dealer Account?
First, let me state that what I'm about to post came from a long time P4P member. He emailed me a few minutes ago, in reference to a Ricoh America's Direct sales person that contacted one of his accounts via email and sent pricing via email. Our P4P member is a Ricoh dealer and has had this client for 7 years, in addition the entire MIF is owned by the dealer. "This is our account for the past 7 years and we have all the MIF. This guy knows better and I want his rear end in a...
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A Few Reasons Why We Still Need to be a Closers "Part II"
Years ago, many of us old timers carried testimonial letters from current customers. Most of the time these testimonials were used when we encountered an objection. For example, the prospect may state, "How soon can I expect to see a service engineer?". What's the standard response every rep states? "Mr. or Mrs. prospect we'll be in there in less than four hours". Maybe we change to, "Mr. or Mrs. Prospect if we can deliver on-site service in four...
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Top Secret Tip for Locating a Prospect's Email Address
Copier prospecting without having contact information? How can you locate an unknown email address? I believe the year was 1995. I had taken my first copier sales job working for a Lanier direct location. Sales was a pretty straightforward...
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How I turned $15 into a 24K Opportunity
Fifteen stinking dollars! That was all it took for me to get in on a $24K opportunity! If you're a P4P'er (Print4Pay Hotel) member, you're aware that once a week (Sunday nights, except in the summer), I send an update of the past weeks...
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5 Steps Toward Stronger Email Security and HIPAA Compliance
Email security has been a relatively major pain point for organizations across industries and sectors in the past few years, as this immensely popular communication medium tends to be an easy entry point for hackers and other threats. Unfortunately,...
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Health Care Email Security Still Needs Improving
Despite the fact that so many data breaches have impacted the health care sector in the past few years, and a high percentage of them have been traced back to poor email security, it does not seem as though industry players are really rising to the...
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How Do You Get Most of Your Appointments?
Appointments, we love to have em, and we hate to have to prospect for them. Wouldn't it be grand to wake up every day and have four appointments scheduled for each day of the week that you didn't have to spend the time...
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Why We Dial the Next Number, Write the Next Email, Knock on the Next Door
I thought since this is Christmas week and most of my favorite shows are in re-run that I would dig up a few "Blast from the Past" blogs that are still located on the BlogSpot site. Today I found my self a little out of sorts. I had scheduled five appointments for the day, as the day wore on one appointment forgot that I was scheduled and then another had to reschedule. Dang, I thought......., and these were probably the best appointments out of the five. With only nine...
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How can healthcare organizations choose and use email encryption?
Email Encryption has become an important asset for healthcare organizations in a world where cybersecurity is a necessity. Although it doesn't seem like the most fancy or complex protection tool, it can be an amazing resource for email...
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Ten Tips to get the DM to Take Your Call "Selling Multifunctional Copiers"
Digging up leads for multifunctional devices can be trying at times, and especially if you're new to the business. I'm sure if you've just landed a position with a company that sell multifunctional copiers you've been given a list of accounts to call...
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Email is alive, well and evolving
Email is a part of everyday life. It should come as no surprise, then, that it is widely used in corporate environments. Many believe that email will not be around for much longer due to the adoption of social media, text and instant messaging and...
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UC Davis Health System experiences another email breach
Another healthcare organization has experienced a data breach, and this time it had nothing to do with electronic health records. Instead, the incident was caused by unauthorized access to an email account. The University of California at Davis Health...
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The Latest Health Care Breach Might Be the Worst
Health care data breaches have been growing in frequency and subsequent damages for years now, while the vast majority of the events actually take place on a smaller scale among community providers. However, in the past couple of months, this has not...
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The Complexity is Real in Health Care Security
The average organization, regardless of size or industry, is under a greater threat of data breach than ever before, as digital risks continue to propagate and the defenses to avoid them lag. As a result, the frequency and subsequent damages...
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This Week in the Copier/Office Equipment Industry 10 Years Ago Last Week of June 2005
Operation Red Wings , a counterterrorism mission in Kunar province , Afghanistan , involving four U.S. Navy SEAL members, took place. Three of the SEALs were killed during the operation, whilst a fourth was protected by local villagers and was...
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Email security has transcended into ridiculousness
While it is never good to make light of a serious situation such as IT security, businesses as well as health care providers and government agencies have been making it quite difficult to keep a lid on hilarity. That was meant to evoke "Hillary," in...
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Health Care Still Struggling with Email Security
The health care sector has come under fire of late due to an increased prevalence of data breaches, privacy failures and more, while many of the more damaging events have actually been the result of relatively simple mistakes. Although the retail...
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State of the "Art" Sales Technology
Today, I had the chance to site with our newbies for about an hour or so. There was no agenda, just an off the cuff talk track. My first intention was to see how much they know about closing, whether for an appointment or a sale. ...
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Telemarketing & The Person with the BAD Attitude!
T here was a recent thread on LinkedIn from an Executive from a Major Manufacturer that I took exception to. In that thread (post), the LinkedIn user was complaining because they had downloaded a white paper from a web site. In that...
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What HIPAA does and how the healthcare industry has been complying
HIPAA, or the Health Insurance Portability and Accountability Act, has been a huge source of interest since cyberattacks became prevalent in the business world. Many people have argued that hackers will begin to focus on the healthcare industry, due...
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How dentists should comply with HIPAA
Dentists should ensure their methods of HIPAA compliance are up to date. According to Dentistry IQ, all positions within the dental field have to know how to approach the legislation, including receptionists, assistants, dental hygienists and IT...
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5 Internet and secure email tips
Hillary Clinton has certainly been under fire in the news recently for her insecure email usage. However, there are many strategies businesses can teach their employees and learn from Clinton's mistakes to ensure safe technology use in the workplace....
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Sophisticated hacker group FIN4 strikes Wall Street
Imagine receiving an email that claims another employee is talking about you in a public forum, and forwarding a link to the forum as proof. It looks legitimate enough, as the email is from a longtime client with whom you recently discussed business....
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Twelve Days of Selling "Day 7"
Who likes Mondays? Back to the grind, had to update my CRM and then sync in the AM. I had no appointments, thus the entire day was spent prospecting again. Out of the six emails that I sent on Saturday, I was able to get...
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Twelve Days of Selling "Day 2"
Mele Kalikimaka is the thing to say On a bright Hawaiian Christmas day! I heard this today while traveling to the office. I love this song and every time I hear it, I'm reminded of Clark & Ellen Griswold, and Cousin Eddie! Yesterday, yes it was Sunday saw me take about 4 hours to plan Monday and to send at least 25 emails to prospects. Believe it or not I had two replies on Sunday! Neither one was a sale, but the email served as a seed planted and some...
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6 Tip Offs That Your Customer is Gathering Additional Proposals
Even though we ask, "are you entertaining any additional proposals ", there are times when "buyers are liars". Over the years, I would say ninety percent of those that have told me, no we're not entertaining any additional pricing,...
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Data and Email Encryption get left behind
The IT security community has faced a challenging, uphill battle when it comes to modern data and communications protection, especially as hackers become more diverse and complex in their tactics. Regardless of industry or region, virtually every...
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The Future of Scanning for MFP's aka Copiers is in the Cloud
SCAN 2 EMAIL IS DYING ALONG WITH SCAN TO FOLDER! Your customers want more options. “Gartner expects 33% of all office system users to use cloud by 2017.” Microsoft reckons it has seen a 150 per cent...