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Tagged With "Direct Channel"

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Re: Around The World with Ricoh II

Art Post (Guest) ·
Ricoh Charity Bowls Day 2004 Story Link A crackerjack day for Ricoh On Thursday, 1 April, Ricoh’s inaugural Charity Bowls Day at the Paddington Bowling Club raised an impressive $95,000 for the Sunnyfield Association – an organisation committed to helping those with intellectual disabilities. Celebrity guests and sporting greats joined Sydney business identities for a fun-filled afternoon on the sun-drenched Paddington green. Ten-times Australian decathlon champion, Peter Hatfield delighted...
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Re: New AC104

Darren .... ·
That is the one I caused a little confusion about mentioning it in the "1515" discussion. The AC104 is the FX-16 in Europe. I didn't think Ricoh would send this one to the U.S. ... or else I figured it would go through the "Bizworks" channel. You can get this under the Samsung name for under $400 from places such as buy.com, Bust Buy, PC Nation, etc.
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Re: Features you would like to see on future products

IT Dude ·
An ldap scan to email search that doesn't require 5 button pushes (Xerox can in 2). Color scan on everything. Web access from MFP panel. More sophisticated scanning setup (create scan profiles in one application and then push to one or multiple devices simutaneously, Xerox does this). PostScript emulation at a fraction of the cost of the real postscript option (as most of our competitors have). Scan2print. Oh yes, and most important for Ricoh to stop trying to acquire it's already acquired...
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Re: Scan Router Lite and Vista

Old Glory ·
This is the text of the email I received 7/3/08 Jim, Here is the official response... "It will not (work with Win 2008)! ScanRouter is EOL December 31, 2008." Note: EOL meaning End-Of-Life, and will be made an official announcement in the near future. Please disclose what you feel is necessary. Thank you sir, Bryan Hogan Tactical Solutions Manager / South Integrated Channel Marketing Ricoh Americas Corporation 714-566-0688 bryan.hogan@ricoh-usa.com <mailto:bryan.hogan@ricoh-usa.com>...
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Re: Ricoh launched a “Canon/Xerox ATTACK!”

Larry Levine ·
No word yet from my DSM. Initially this was just for IKON Canon during the Ricoh acquisition but my DSM mentioned he heard rumor it was opening to the dealer channel. If I get more info I will pass along. Ricoh is restructuring DSM's in California.
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Re: Where Do You see the Copier Industry in 5 years????

fisher ·
I don't fear the paperless office at all. What I see is that the products we sell are becoming a complete commodity. A commodity where there is no money to be made. A commodity that will be available to purchase via the internet bypassing the dealer channel.
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Re: Who Will Be #1 in Market Share for 2009?

bandit41076 ·
Apr 22, 2009 10:03 AM In the annual Gartner U.S. copier market report for 2008, Ricoh Americas Corp. (West Caldwell, NJ) holds the number one spot for a second straight year in the combined black-and-white and color copier segment with a 21.4 percent market share. Ricoh leads the pack for the sixth consecutive year with a 22.2 percent stake in the individual color copier market. In the black-and-white copier category specifically, it came in second with a market share of 21.1 percent. These...
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Re: Who Will Be #1 in Market Share for 2009?

GMAN ·
bandit - I understand Gartner gave the prize to Ricoh for 2008. I am curious about next year (2009) since Ricoh bought IKON and is shifting away from Independent Dealers. Remember, this poll (and the Gartner ranking) is for the "BTA / DEALER CHANNEL." My money is not on Ricoh.
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Re: Who Will Be #1 in Market Share for 2009?

Art Post (Guest) ·
GMAN: Ricoh does HAVE THE LARGEST distribution channel! Even tough dealers are upset, its the same with KonicaMinolta Dealers selling against KonicaMinolta Direct, Sharp Dealers and Sharp Direct, Canon Dealers and Canon Business Solutions. The problem is not inherent to Ricoh alone. Direct Branches are giving stuff away and no dealer can compete when service, supplies and hardware are retailed at the price that a dealer would pay or lower.
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Re: Whole Lotta Shakin Goin On

GMAN ·
Chuck, with the current "troubled times" (words from Frank Cannata on the latest Live Wire / Cannata Report) at Ricoh, it now makes sense that either Savin or Lanier, or both brands, get elimintated. Just as GM sells Hummer and gives Saturn to the Penske group. It is a shame that on the 50th Anniversary of Savin, started in 1959, it's existence may disappear. I thin it will be Lanier for Dealers and Ricoh for IKON and RBS. The other option is Ricoh only, all the way, for both Dealers and the...
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Re: Assume My Copier Lease....What?

Un-Lease.com ·
@Kitz: Dealer support is also a great question. Currently we approach this on a case-by-case basis. New transfers would go to an affiliated partner in the geographical territory that is qualified to service that equipment. Ultimately, we are building a network of independent dealers not unlike what the direct channel already has access to. This way, independent dealers can leverage the network for new contracts as well, such as when a sale is made to a head office that includes installations...
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Re: New Dealership

Art Post (Guest) ·
Make a call to the Manufacturer of the desired product lines, ask for the dealer channel representative for your area or the area you are looking to market in. They will know right away of they need more exposure in your area. It just like sales you will have to pursue them as much as you pursue a sale. Id they are not calling you back, it could be they are not looking for exposure in your area and are too lazy or do not want to tell you that. Art Art Hope this helps
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Re: RICOH CORPORATION ENTERS AGREEMENT WITH D&H

Art Post (Guest) ·
Jay: Good points especially about not knowing what or how many placements are happening in the field that we are not aware of. Please keep in mind that the press release also stated MFP's will be resold through D & H (our bread and butter). However, if a VAR (value added reseller) sold the printer or printers to the end user and the system performed well, then the customer will most likely go back to the VAR for the additional units and not to the dealer (I would love to see them come to...
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Re: E-Copy just like all the rest.....#$%$

maureen (Guest) ·
Yes, there is start off costs. The dealer needs to sign up with eCopy directly. RFG at this time does not offer eCopy through our own purchasing channel, i.e. it is not in our pricebooks. I have attached the document that I received from them directly. Hope this helps.
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Re: Sharp Introduces 8 New MFP's

Art Post (Guest) ·
Sharp and Partners Demonstrate MFP Integration LAS VEGAS --Jan. 30, 2006--Sharp Document Solutions Company of America demonstrated integrated applications using its open systems architecture (Sharp OSA) on multifunctional peripherals (MFPs) at the company’s national dealer meeting here. “Through the Sharp OSA platform, businesses can achieve greater workflow and document management efficiency,” said Ed McLaughlin, president. “E-Copy, Equitrac, Kofax and Liberty Information Management...
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Re: Lexmark’s new multifunction

Lone Star Texas (Guest) ·
these will also be the products that the Xerox Dealer/reseller channel will be selling in the spring. Box is made by fuji xerox.
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Re: Ricoh Rumor!! New Strategy?

lep524 ·
I have seen an early version of this unit at the Samsung Canada head office and it does look reasonable. The DF is not going to be as heavy duty as the copier based products, but for many offices this is not an issue unless they do a lot of scanning. The user interface reminds me of the touch screen on the Lexmark MFP printer based products and is extremely simple looking. This will appeal to a lot of purchasing type buyers. This is going to be a price led product. I know the guy that...
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Re: Is this True??? Xerox buys Global??

Indy_Dave (Guest) ·
We’ll here is what I’ve heard and some of what you might already anticipate. Within 3-6 months all of the Global dealerships will sell Xerox. This impacts all independent Xerox distributors in our marketplaces. In our case the Global dealer is dual line Canon and Lanier. I do not expect Canon, RFG, and possible KM to sign off on the sale, which means they will be seeking new representation in each Global marketplace. If anyone signs off, it will be KM because they have the most to loose and...
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Re: Death of Ricoh Business Solutions!

Art Post (Guest) ·
The fight against Ricoh Direct Channel, I urge all of you to post your stories about poor service, poor customer support and poor experiences, on this new web site. Together we may be able to complie a Un-Reference site that will help dealers maintain our margins and sales. here is the link http://ricohdirectchannel.blogspot.com/
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Re: MFP Wars, Who Wins, Who Loses?

Art Post (Guest) ·
gotcha, we have to continue re-iventing and re-investing in our solutions and our offerings to the end users. It seems in the past two months were I have developed the lead, developed the need and then took them through the process at the last moment a Direct Rep stumbled across the customer and then took all of the margin out of the deal, thats fustrating! At times I thought it was too co-incendental that two of the 3 accounts were incumbments and RBS ran across them, makes me wonder...
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Re: hp news!

Art Post (Guest) ·
PALO ALTO, Calif., April 11, 2007 - HP today unveiled ground-breaking, ink-based color multifunction printers (MFP), enhanced management offerings, and a new portfolio of services and solutions to help enterprise customers optimize their printing environments. The new ink-based multifunction printers, the HP CM8060/CM8050 Color MFPs with HP Edgeline Technology, offer a powerful new printing engine based on the company’s $1.4 billion investment in Scalable Printing Technology. Enabling...
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Re: Wide Format Color Scanner

Art Post (Guest) ·
Ricoh is pleased to announce the introduction of the new Ricoh Wide Format Scanner (WFCS). The Wide Format Color Scanner is Ricoh’s first entry into color scanning for the wide format market. This product will open a new market for you to prospect and will match or exceed competitors’ products in bid situations. This WFCS is designed to work with all Ricoh wide format products, but really fits well when bundled with the SP W2470 to create a very low cost color scanning, multi-function...
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Re: The End Is Nigh

Jason H ·
Czech, I don't know how long (total years) you've been in the industry. The wealth of knowledge you've brought to the questions I've asked in the forum tell me probably longer than the 5 years you mention. I have only been in the business full time for 10 years. I have been around it with my father since I was a kid....30 years. i do think some, if not most of your points are valid: I like Art usually have about 6-8k per month on commissions, just selling boxes. I am in a big market with a...
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Re: HP Agrees to Acquire Samsung Printer Business for $1.05 Billion

Art Post ·
Here's something I picked up on alerts tonight: HP Inc. CEO Dion Weisler started Monday with a bang. His company, a giant in personal computer and printing, said it would buy Samsung’s printer business for $1.05 billion. Weisler’s hope is that the deal would help HP hpq better compete in the copy machine market and help offset declining sales of printers. HP said Samsung’s printing business brought in $1.8 billion in sales for its fiscal 2015. This number is just a fraction of HP’s overall...
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Re: HP Agrees to Acquire Samsung Printer Business for $1.05 Billion

Art Post ·
Here's the official release: HP Inc. Unleashes Next Generation A3 Printing Portfolio to Disrupt $55B Copier Segment Delivers Performance, Security, Serviceability and Affordable Color to Reinvent Business Printing BOSTON, MA--(Marketwired - Sep 12, 2016) - HP Inc. (NYSE: HPQ ), the global leader in printing, today introduced an expansive line of powerful A3 multifunction printers (MFPs) designed to disrupt the traditional $55 billion A3 copier category. Visit the online press kit here.
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Re: 5 Questions for HP about the Acquisition of Samsung Printer Business Unit

SalesServiceGuy ·
PRINTING BUSINESS UNIT DIVESTMENT GUIDANCE Following is communications guidance on the Samsung Printer Business Unit Divestment includes: The Samsung Electronics Press Release Q&A for Samsung Employees and Partners Samsung Printing Business Unit Divestment Statement “Samsung Electronics has reached an agreement to sell the entire global operations and assets of its printing business to HP Inc. This transaction is part of the Company’s efforts to concentrate on its core business areas.
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Re: 5 Questions for HP about the Acquisition of Samsung Printer Business Unit

Art Post ·
I had the time at lunch today to listen to a recorded webex meeting from Photizo that offered up speculation on why HP bought Samsung. Here's my takeaways: Patents, more than 6,500 of them 1,500 world class engineers The eventual replacement of all canon marking engines with Samsung Thus, as there was much hype about the purchase of Samsung, I don't think was for the laser based engines, but more for the patents, the engineers, and the laser engines for HP printers. In addition, HP will now...
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Re: Konica Minolta Flat Rate Program

Art Post ·
Another P4P'er contact me yesterday me yesterday and gave me the details for the KM "one rate" program. There are 27-28 models included in the promo. Thus the program includes unlimited black and or color for a specified cost per month, ranging from $31 per month to $350 per month depending on the model number. There is also a cost for the device whether leased or purchased. If it's a lease it has to be written on a Konica Minolta Premier Finance Premier AdVantage Lease. Service can not be...
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Re: How Far Out On the Pier Are We?

Art Post ·
Ray Stasieczko Great point with the typewriter industry. Many of those typewriter dealers saw the writing on the wall and moved into the imaging industry. They survived, they flourished and they made the change to another product within the Office Technology Industry. There are too many brilliant dealers principals out there that will let themselves fail by staying on board a sinking ship. Those dealers will innovate because they have too in order to survive. Those that are not brilliant...
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Re: MP C3003 Color Quality

Old Glory ·
Whenever I have someone suggest they want to replicate the monitor I do this: Type "the color blue" in a search engine address Pick out one of the medium blue patches Ask them to stand up while looking at that patch. The blue will become a darker shade. I ask them which of the shades they wish the copier to reproduce. If an image on a monitor can change just by changing the angle you look at it, how can the copier know what color you prefer? Sometimes I'll also talk about how monitors these...
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Re: Imaging Channel, It’s also about a Lease-less Future!

Larry Kirsch ·
Interesting. Have been working on new revenue ideas for the copier dealer channel.
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Re: Konica Minolta Acquires More Than Just Copier Dealers

Art Post ·
Attached is the letter I received from Muratec Marketing
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

Bumble001 ·
These two units have launched in Canada and I suspect USA. I have attached the Spec sheet and Brochure.
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

Bumble001 ·
I have not been able to get the MSRP for this product yet. But I did find this review that does state MSRP at the bottom. I will give you MSRP when I have been able to get it. A Deeper Dive on Konica Minolta’s new bizhub PRESS C1100/1085 Posted on July 24, 2014 by Dave Erlandson | No Comments » In a previous blog article I reported that Konica Minolta has launched two new color presses: the bizhub PRESS C1100 and C1085. I now have some additional information to share about the presses. The...
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Re: How Buyer's Habits are Changing

txeagle24 ·
I think understanding how buyer's habits have changed & the amount of research they do online before agreeing to a meeting with prospective vendors is important, because the way dealers market to companies in their target market needs to change. Traditionally, dealers (regardless of size) have relied solely on salespeople canvassing or cold calling on the telephone to target prospective customers with little focus on company-supported marketing. Dealers typically do little to no email...
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Re: How Buyer's Habits are Changing

darrell_amy ·
TXEagle, Great rant. I think you are spot on. Given the changing buying habits, we need to provide helpful, relevant content to prospects. Instead of content about our industry (they don't care) they need content that connects with the questions/problems they are facing. Then we can make the bridge to our products/services/solutions. Do you have any stories that you can share about how the buying process has changed? Originally Posted by txeagle24: I think understanding how buyer's habits...
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Re: What Grinds MY Gears! Ricoh "Request A Quote" Not Working

Art Post ·
I did the video with my phone, next time I promise I'll set up the tripod on the video camera. I have those, was just well,,, I guess lazy. The vide o is a little lengthy but shows that the Ricoh "Request a Quote" is not working. Once it is working does that means those leads go to the Direct Sales Channel? If so, why is there not a "Request A Quote" for Dealers? If the answer is "well, we share then and dole them out evenly to dealers and direct". Then the next question is why are their...
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Re: What Grinds MY Gears! Ricoh "Request A Quote" Not Working

Art Post ·
Below is a transcript from my youtube page from a fellow industry pundit in Canada. Kirk Stephens 2 hours ago What if you tried from a different computer, or a different IP address? It's possible that you're being blocked due to an anti spam setting on the server. Repetitive attempts to fill out an online form can be blocked. Just guessing. Read more Show less Reply · art post 32 minutes ago I've tried from my home, the office (different location & different IP), I've had the same...
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Re: Sharp CEO States "I believe it is my responsibilty to...)

Czech ·
No money means no R&D. Sharp is getting destroyed in Canada. Since Konica Minolta purchased Pitney Bowes' imaging division (Sharp's largest dealer in Canada), they've been offering customers massive incentives to flip their Sharp gear into KM bizhubs. I think there's more value in Sharp's direct channel base customer list than the actual technology. I've always found the MX series to be lacking in quality and ease of use. Prices have come down on Tier 1 products which means Tier 2...
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Re: Riso Pros and Cons

Art Post ·
Jake: Duplicators are pretty much dead at least here in the North East, I would tend to think that the Bible Belt does much better with sales. Comcolor! Could never sell one, even though we demonstrated a few. I call it the ink technology "newspaper color". Best image is still on inkjet (rice paper), however, the cost of that paper is way to high to consider in the production market. We had a prospect that loved it for newsletters, however the first gen had too much ink bleed through on 18lb...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Have to remind customer of your long term involvement vs. price. Usually the differentiator...
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Re: Canon Business Systems Pulling a Ricoh

Rogue ·
Originally Posted by Art Post: Whoa there Art.... I've been with Canon (CSA) for 20 years. We have thousands of well satisfied customers. Not everyone everywhere is going to be happy but, to the chagrin of our competitors, most are. If they aren't, they will leave. You know it and I know it. We have ROE's that are rigidly enforced where I do business, we are not out to buy the business and the competition from Canon's own dealers often force prices to rock bottom margins. You've been at this...
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
I call complete bull **** on that. I am dealing with a customer right now whose quote from csa is 20% less than we can buy it for with all programs etc. the directs are blaming the dealers for running the industry into the ground? That's hilarious And I've heard that from Ricoh direct as well. Let's not forget who decided to bring out the A4 machines and drive the hardware revenues down to nothing and then start doing service at cost so the factory could continue to run. Those branches are...
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
I am dealing with this right now, my DBM is looking into it but I'm skeptical having lost two previous accounts to Ricoh Direct. One was a school district we had seven mfp's in Ricoh had one billable obsolete AF 650 so "technically" we weren't the incumbent. Ricoh has a lot of ways to get around their rules. Ricoh "says" the dealer cost is the same as direct but we see them sell at our cost all the time. Originally Posted by txeagle24: We've had issues with Ricoh finding (or try really hard...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Need to resort to good old salesmanship. Dealer service and personnel benefits. Best wishes..
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
It's difficult to sell dealer service and benefits when your pricing is 30% higher. That's a lot of value to add and if anyone thinks they can truly do that much value on a regular basis, I want them on my team.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
30% very big difference. Best wishes.
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
That's about all I can tell my reps is good luck. Your not going to beat the directs on price. If you can sell the value of a dealer/customer relationship that's the best bet. My post may have sounded a little Blount/direct towards you which wasn't intended. I just get fed up when I see my reps bring quotes back that we can't even touch without losing money.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it worked sometimes it didn't. You seem to be seasoned at this. If significant enough I brought DSM from Mfgr. That helped me get customers attn.. Usually mentioned to prospect longevity of rep from dealer vs. transition of direct contact if that helps. Let me know how you make out.. Again best wishes. What state are you in?
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
Just got off the phone with my DBM and OF COURSE Ricoh has one machine in the county system so I can't keep them out if the board wants to consolidate under one vendor. I'm thinking my days as a sole source RFG dealer are over. I could add Sharp, they call me every now and then but EVERYONE around here sells Sharp. Looked at Kyocera once but they wanted $65k buy in. Suggestions?
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