Tagged With "Minolta"

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Brand Keys Names Konica Minolta #1 in Customer Loyalty for Tenth Consecutive Year

Art Post ·
RAMSEY, NJ --(Marketwired - February 08, 2017) - For the 10 th consecutive year, Konica Minolta Business Solutions U.S.A., Inc. ( Konica Minolta ) is being honored for customer loyalty. According to the 2017 Brand Keys Customer Loyalty Engagement Index®, the company has once again earned this recognition ten years in a row. Konica Minolta was also awarded for best brand engagement. Brand Keys 22 nd annual Customer Loyalty Engagement Index and research consultancy, identifies brands that are...
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Re: Konica Minolta bizhub 554e Speeds Output

Art Post ·
No PCL5? IS that true?
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

Wallingford ·
What came next with some dealers in the Oz market, was a guarantee that the client's copy costs would not rise annually, above a maximum of 10% which most clients would agree to. Or that it would only rise by the CPI, which these days is a joke of a deal, as it is only around 2%. But some now guarantee to hold the pricing for the term of the rental agreement, which at 5 years is just down right stupid.This has now become a lot more prevalent, as weak salesmen sell (if you can call it...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

Art Post ·
Wallingford Thanx for this! From your thread I can tell we all have most of the same issues. Anyone else care to help with their first experience with CPC?
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

txeagle24 ·
I've only been around 9 years, but when I first started, we were selling the old Ricoh AP3800CMF (A3 color printer w/ a scanner kit attached to make it an MFP) since the 1224c/1232c was such a bust. In our Service Agreements, black toner was included in the CPP, but color toner was billable. When trying to get those customers to upgrade to the 2238c, I would create a cost per page analysis (since toner was included in our CPP for the 2238c) and had several furious customers who thought we...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

John Saramak ·
I remember it well and at ComDoc, in the early 80's we sometimes put the offer out there without it being a formal price plan. I think the customer realized that a lot of the toner they purchased and stocked was useless at end of the machines life. It was like a primer with a customer who had that and TCO on their mind, it was a way to close them. Equally, I remember taking it one step further in the early 90's with copy management - the first all inclusive (hardware, service, supplies)...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

Old Glory ·
I remember a plan that didn't really take hold but it was a plan like the one John talked about and all accessories were proposed in the form of copies...you want a finisher, just commit to 10,000 additional copies per month. The CPC rate had an equipment portion attached to it so more clicks funded more equipment. If the CPC was normal plus .003, 10,000 clicks added $30/month which would fund $1,500 additional. Some customers that weren't willing to pay $1,500 would agree to 10,000 more...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

Art Post ·
Wow! These are some awesome stories, I'm sure there are many more out there from some of our veterans, would love to read more.
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Re: Top 10 MFP Copier Proposals for April 2014

ben bramhall ·
I am out of the office until 28/04/2014. I am out of the office on annual leave until Monday 28th April. If your email requires urgent attention please contact Mark Caveney on 01928 599 660 or mark.caveney@ricoh.co.uk Alternatively, I will reply on my return. Many thanks, Ben. Note: This is an automated response to your message "Post By Art Post: Top 10 MFP Copier Proposals for April 2014" sent on 24/04/2014 22:20:16 . This is the only notification you will receive while this person is away.
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Re: This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of June 2004

Alan ·
I am out of the office until 20/06/2014. Note: This is an automated response to your message "Post By Art Post: This Week in the Copier/Office Equipment Industry ..." sent on 16/06/2014 1:13:20 p.m.. This is the only notification you will receive while this person is away. Alan Creighton Service Manager (Embedded image moved to file: pic17864.gif) Ricoh New Zealand Limited | cnr Anglesea & London Streets | PO Box 758 | Waikato Mail Centre | Hamilton 3204 | New Zealand Phone: +64 7 839...
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Re: MY Top Ten Copy Machines of All Time

Larry Kirsch ·
Good story. Minolta does it for many...
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Re: MY Top Ten Copy Machines of All Time

jbh46 ·
Gotta go back a REALLY long time in the industry, so many won't even know this: the Kodak 100 & 150. Really reliable machines that heavily created industry disruption with Xerox having dominant market share and IBM climbing fast in the mid-70's and then a new player, Kodak, opened the door for many other later players to enter.
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Re: This Week in the Copier/Office Equipment Industry 10 Years Ago Fourth Week of September 2004

Former Member ·
Thanks for your email. I will be out of the office until Monday, September 29. I'll have limited access to email and will return your message as soon as possible. All the best, Andrew Jones Muratec America, Inc.
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

Art Post ·
No specs? very vague, a preemptive strike to keep KM current prospects and future in the fold with the imminent launch of the new Ricoh production systems? Go figure
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

Bumble001 ·
These two units have launched in Canada and I suspect USA. I have attached the Spec sheet and Brochure.
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

Art Post ·
Do you have the MSRP on this system? Understand its from Canada
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

Bumble001 ·
I have not been able to get the MSRP for this product yet. But I did find this review that does state MSRP at the bottom. I will give you MSRP when I have been able to get it. A Deeper Dive on Konica Minolta’s new bizhub PRESS C1100/1085 Posted on July 24, 2014 by Dave Erlandson | No Comments » In a previous blog article I reported that Konica Minolta has launched two new color presses: the bizhub PRESS C1100 and C1085. I now have some additional information to share about the presses. The...
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Re: Konica Minolta Executive, Gavin Jordan-Smith, to Be Inducted Into the Walter E. Soderstrom Honor Society

Art Post ·
"I am honored to be included in the Soderstrom Society with so many notable industry leaders," says Jordan-Smith. "This is an exciting time for the commercial print industry. At Konica Minolta, we are working on delivering innovative digital production print technology solutions that will automate workflows, improve processes and increase profitability for commercial printers. Now, more than ever, customers can count on Konica Minolta to deliver next-generation production solutions that will...
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Re: Konica Minolta OnePrice

Art Post ·
Hey Bumble Not a KM dealership here, hope someone else can help you with this
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Re: Konica Minolta OnePrice

Art Post ·
I don't understand there is tons of activity on this site, but no one can find the time to help?
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Re: Scott Labels moves into digital with Konica Minolta investment

Old Glory ·
I would like to be able to read this but the "read the rest here" link goes to a PrintWeek destination but the page is blank. I went to PrintWeek.com and find out it is their link that is defective.
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Re: Scott Labels moves into digital with Konica Minolta investment

Art Post ·
Try this https://www.printweek.com/prin...a-minolta-investment
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Re: Scott Labels moves into digital with Konica Minolta investment

Old Glory ·
Same issue. Do you subscribe to PrintWeek?
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Re: Scott Labels moves into digital with Konica Minolta investment

Art Post ·
No I don't. Seems odd why it's not working for you. Here's the complete: The new, additional machine has been installed at the Liphook, Hampshire-based firm’s 743sqm premises in the past few months. Prior to taking delivery of the 18.9m/min device, Scott Labels was an entirely flexo operation, running a fleet that included two six-colour UV Focus Proflex flexo presses and a die-cutting machine used for plain labels. The Konica Minolta machine has enabled the six-staff company to...
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Re: "G7: Why Using It Will Produce Constant Repeatable Color"

Keith Thompson ·
I am out of the office until 12/02/2015. I am away untill Feb 12th if you need to talk to someone please contact Darren Downey our GM Office 633-9264 X 226 Cell 204.229.7231 Note: This is an automated response to your message "New Event: "G7: Why Using It Will Produce Constant Repeatable Color"" sent on 2/9/2015 10:34:29 PM. This is the only notification you will receive while this person is away.
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Re: Canon Business Systems Pulling a Ricoh

Monte ·
It has been that way for years in my area. If Canon enters the deal all profit is gone.
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Re: Canon Business Systems Pulling a Ricoh

Docutrend ·
Usually they sell at dealer cost less all incentives on accounts where they are the incumbent.
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
Had a deal recently that we were the incumbent and CSA came in and placed the exact same machine as we tried. Customer gave us the quote and our true cost was around 14,000 or 15,000 and they sold it to them around $9,000.00. Anytime CSA is in a deal there is a very small chance of winning. The only thing we have going for us is their service is very lousy so after the lost sale we usually pick up a service agreement at some point. Ricoh has been good about enforcing the rules of engagement...
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Re: Canon Business Systems Pulling a Ricoh

TML ·
CSA operates under a lawless abandon. Their number one goal is to move boxes even at a loss. While they didn't lose as much this past year, they still didn't turn a profit for CUSA (canon USA) and no one at the top seemed to care. Having met some of the top tier dealers in the northeast, the sore in every single independent dealers side is canon solutions america / canon business solutions. We all know competition is out there, but to have to explain why us as a canon independent dealer is a...
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Re: Canon Business Systems Pulling a Ricoh

Art Post ·
Originally Posted by TML: CSA operates under a lawless abandon. Their number one goal is to move boxes even at a loss. While they didn't lose as much this past year, they still didn't turn a profit for CUSA (canon USA) and no one at the top seemed to care. Having met some of the top tier dealers in the northeast, the sore in every single independent dealers side is canon solutions america / canon business solutions. We all know competition is out there, but to have to explain why us as a...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Some things don't change... Rules of engagement lol multiple lines dare best protection for independents...
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Re: Canon Business Systems Pulling a Ricoh

NC_ACC ·
I was employeed by CBS (now CSA). I moved my family back to the east coast after working for 6 years in the Portland OR area for CBS as a production print specialist. Perhaps things have changed since I left CBS 2 years ago to come back to a Canon dealer... I was beaten and battered (related to my cost) when I was at CBS by all 5 local dealers. I now manage a sales team for a Canon dealer. We have never lost to CSA in the 3 years that I've in this position. In fact, I had a promo running for...
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Re: Canon Business Systems Pulling a Ricoh

NC_ACC ·
...friends don't let friends lose to CSA
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Re: Canon Business Systems Pulling a Ricoh

Christi ·
Art, Yes, Ricoh's ROE is serious business. If you're not seeing that in your territory, you need to contact their MVP, or even Mr. Brodigan himself, immediately. I've seen him take the matters into his hands personally. When you are moving half our gear a year, you hold more cards then you think. How Canon can afford not to is beyond me. I guess that's why we're seeing more Canon dealerships starting to carry our product.
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Re: Canon Business Systems Pulling a Ricoh

mriles ·
If you are referring to Canon Solutions America (former Oce), then yes Canon has been protecting their investment since day 1!
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
Originally Posted by Christi: Art, Yes, Ricoh's ROE is serious business. If you're not seeing that in your territory, you need to contact their MVP, or even Mr. Brodigan himself, immediately. I've seen him take the matters into his hands personally. When you are moving half our gear a year, you hold more cards then you think. How Canon can afford not to is beyond me. I guess that's why we're seeing more Canon dealerships starting to carry our product. I too have seen personally very high...
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Re: Canon Business Systems Pulling a Ricoh

txeagle24 ·
We've had issues with Ricoh finding (or try really hard to find) ways around Rules of Engagement. One example I will use is a former customer I had that had all of their local Ricoh MFP placements with me but had a few old units from Xerox locally & several Ricoh units in a different market from RBS. The customer was looking to upgrade a Ricoh machine that I had placed a few years earlier. Ricoh went in and gave them pricing that was 25% lower than I could offer, & when we brought up...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Frankly in my experiences the vendor (oem) will try to obtain the business , then negotiate with the dealer if they are unsuccessful going direct. Sounds like the game plan they employ.. Suggest working those things out prior to channel conflict. Long range consequence tends to upset customer who then selects another manufacturer altogether. Best wishes to those who encounter these circumstances... Try settling before not after..
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Re: Canon Business Systems Pulling a Ricoh

Old Glory ·
We have been very pleased with Ricoh's commitment to the ROE. We even got full credit for a sale that RBS made after we brought the discretion to Ricoh's attention.
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Re: Canon Business Systems Pulling a Ricoh

Czech ·
Where I work its the opposite. Canon and Canon dealers have no rules of engagement. However, dealers are typically 20% less than Canon direct.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Have to remind customer of your long term involvement vs. price. Usually the differentiator...
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Re: Canon Business Systems Pulling a Ricoh

Rogue ·
Originally Posted by Art Post: Whoa there Art.... I've been with Canon (CSA) for 20 years. We have thousands of well satisfied customers. Not everyone everywhere is going to be happy but, to the chagrin of our competitors, most are. If they aren't, they will leave. You know it and I know it. We have ROE's that are rigidly enforced where I do business, we are not out to buy the business and the competition from Canon's own dealers often force prices to rock bottom margins. You've been at this...
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
I call complete bull **** on that. I am dealing with a customer right now whose quote from csa is 20% less than we can buy it for with all programs etc. the directs are blaming the dealers for running the industry into the ground? That's hilarious And I've heard that from Ricoh direct as well. Let's not forget who decided to bring out the A4 machines and drive the hardware revenues down to nothing and then start doing service at cost so the factory could continue to run. Those branches are...
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
I am dealing with this right now, my DBM is looking into it but I'm skeptical having lost two previous accounts to Ricoh Direct. One was a school district we had seven mfp's in Ricoh had one billable obsolete AF 650 so "technically" we weren't the incumbent. Ricoh has a lot of ways to get around their rules. Ricoh "says" the dealer cost is the same as direct but we see them sell at our cost all the time. Originally Posted by txeagle24: We've had issues with Ricoh finding (or try really hard...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Need to resort to good old salesmanship. Dealer service and personnel benefits. Best wishes..
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
It's difficult to sell dealer service and benefits when your pricing is 30% higher. That's a lot of value to add and if anyone thinks they can truly do that much value on a regular basis, I want them on my team.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
30% very big difference. Best wishes.
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
That's about all I can tell my reps is good luck. Your not going to beat the directs on price. If you can sell the value of a dealer/customer relationship that's the best bet. My post may have sounded a little Blount/direct towards you which wasn't intended. I just get fed up when I see my reps bring quotes back that we can't even touch without losing money.
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