Tagged With "Canon"

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Re: Top Ten Copier & MFP Quotes for November 2016

JeffR ·
What’s happened to our membership? I didn’t opt out! Sue at Copy-Fax
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Re: Top Ten Copier & MFP Quotes for November 2016

Art Post ·
You should be finem what is the issue?
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Re: Are Copier Sales Reps Asking the Right Questions

Old Glory ·
As you said, this blog wasn't meant to cover all the bases but your comments about brand loyalty and brand/service provider loyalty are only true if the decision maker has been the same for each decision. If you aren't talking to the owner, you may be talking to a totally different person than the one that made past decisions. You need to know that before you decide whether to pack your bags and walk away. Also, in a leased equipment environment, the decision to stay with the same brand and...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

muleyman ·
First is this your actual reply to the account looking at thoseToshiba products listed (455 & 305)? If yes and they have a great history with the Toshiba product, telling them there a "bottom dweller" would make anyone think that you're only wanting to sell them what YOU'RE offering. The models they requested are older models of Toshiba and who knows if they've worked well for them or not. Also if you research the Okidata product, most of their MFP's are based on the Toshiba platform now...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
Actually, I did not mention that I am offering any equipment to them. I'm not even sure where they are located, I'm not looking to sell them, All of the recent MFP's that I've seen at the shows have pretty much the same GUI> I do remember something about a more robust partnering with Toshiba/
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

TimB ·
FYI: Toshiba, overall, is in the top ten for R&D Spend-to-Sales ratios. "Bottom dweller" really is not a fair use of words. With any device manufacturer, product is only as good as its dealer support. Get references if need be. RE: maintenance; The asker is talking B&W devices not color. Regardless, get the maintenance. Fewer spikes in copy quality or hardware issues because you'll make that phone call to fix rather than putting up with poor copy quality, etc. for fear of how much it...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
TimB: Thanx for the comment! I believe you with the top ten in R & D for Spend to Sales ratios, but I don't R & D being conducted for copiers not like Canon, Xerox, KonicaMInolta & Xerox. If it walks like a duck, quacks like a duck then it must be a duck. Toshiba's market share over the last ten years in the US has always been at or near the bottom of the pack, thus they are cellar dwellers, bottom feeders, in the US market. You are correct with the MA, they were not asking for...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

EByers ·
Art, I like your general guidance to the initial poster, and I won't grade your writing since this isn't an English class. In regard to this brief post conversation, I think honesty is the best policy with customers and with ourselves. Yes Tim, they probably are in the top ten. However, the customer was asking which is the best. By rankings in the market place, the top seven do not include Toshiba. They fall within the bottom 7% of market share for shipments and the bottom 8.6% for market...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
thanx for nor grading my English!!! most threads are done at night and I'll admit, I'm much better at selling than writing.
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Re: HP & Sharp "What is Canon Thinking"

Old Glory ·
Sharp is much more desperate than Canon. Whatever the deal, I'm sure it was beyond anything a financially secure company like Canon would consider.
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Re: HP & Sharp "What is Canon Thinking"

Wallingford ·
I don't think that anyone who bought an Edgeline, or further back the HP rebadged Konica MFD's, will be keen to give HP another go.
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

Wallingford ·
What came next with some dealers in the Oz market, was a guarantee that the client's copy costs would not rise annually, above a maximum of 10% which most clients would agree to. Or that it would only rise by the CPI, which these days is a joke of a deal, as it is only around 2%. But some now guarantee to hold the pricing for the term of the rental agreement, which at 5 years is just down right stupid.This has now become a lot more prevalent, as weak salesmen sell (if you can call it...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

Art Post ·
Wallingford Thanx for this! From your thread I can tell we all have most of the same issues. Anyone else care to help with their first experience with CPC?
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

txeagle24 ·
I've only been around 9 years, but when I first started, we were selling the old Ricoh AP3800CMF (A3 color printer w/ a scanner kit attached to make it an MFP) since the 1224c/1232c was such a bust. In our Service Agreements, black toner was included in the CPP, but color toner was billable. When trying to get those customers to upgrade to the 2238c, I would create a cost per page analysis (since toner was included in our CPP for the 2238c) and had several furious customers who thought we...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

John Saramak ·
I remember it well and at ComDoc, in the early 80's we sometimes put the offer out there without it being a formal price plan. I think the customer realized that a lot of the toner they purchased and stocked was useless at end of the machines life. It was like a primer with a customer who had that and TCO on their mind, it was a way to close them. Equally, I remember taking it one step further in the early 90's with copy management - the first all inclusive (hardware, service, supplies)...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

Old Glory ·
I remember a plan that didn't really take hold but it was a plan like the one John talked about and all accessories were proposed in the form of copies...you want a finisher, just commit to 10,000 additional copies per month. The CPC rate had an equipment portion attached to it so more clicks funded more equipment. If the CPC was normal plus .003, 10,000 clicks added $30/month which would fund $1,500 additional. Some customers that weren't willing to pay $1,500 would agree to 10,000 more...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?

Art Post ·
Wow! These are some awesome stories, I'm sure there are many more out there from some of our veterans, would love to read more.
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Re: Managing Print Costs for Wide Format Ink Plotters

Art Post ·
For all Premium Members here is the link in the "clips" section of this web site to access the document https://www.p4photel.com/clip/u...ttersvsledsystemsxls
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Re: Top 19 Old Copier Manufacturers that FADED Away

Larry Kirsch ·
Nice memories. Former Saxonite..
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Re: Top 19 Old Copier Manufacturers that FADED Away

Tony from Texas ·
curious that nobody mentioned Kodak. I was working for Danka when they acquired Kodak. It created a mess but the equipment was solid.
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Re: Top 19 Old Copier Manufacturers that FADED Away

Art Post ·
I remember Kodak well, especially the EktaPrint, here's a cool link I found for the press release https://www.nytimes.com/1984/0...ktaprint-copier.html
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Re: Top 19 Old Copier Manufacturers that FADED Away

Kiwispike ·
Don't forget Panasonic
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Re: This Week in the Copier Industry 15 Years Ago, The First Week in April 2008

GAR ·
This is an automated response. Your email...
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Re: This Week in the Copier Industry 15 Years Ago, The Last Week of February 2003

GAR ·
This is an automated response. Your email...
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Re: Top Ten Copier & Imaging Industry Predictions for 2018

Martin Hofman ·
11a. For 2018 the total A4/A3 print volume (compared to 2017) will reduce with 10% 11b. For the coming 10 years the total A4/A3 print volume will reduce with 10% per year and will (in 2027) only be 35% of the current volume
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Re: This Week in the Copier Industry 15 Years Ago (Third Week of January 2003)

GAR ·
This is an automated response. Your email...
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Re: This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of June 2004

Alan ·
I am out of the office until 20/06/2014. Note: This is an automated response to your message "Post By Art Post: This Week in the Copier/Office Equipment Industry ..." sent on 16/06/2014 1:13:20 p.m.. This is the only notification you will receive while this person is away. Alan Creighton Service Manager (Embedded image moved to file: pic17864.gif) Ricoh New Zealand Limited | cnr Anglesea & London Streets | PO Box 758 | Waikato Mail Centre | Hamilton 3204 | New Zealand Phone: +64 7 839...
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Re: Samsung to Acquire Nuance?

yeti ·
Equitrac/Safecom/ecopy/ppdm its too small of a component of Nuance. I will bet you they split the document imaging division into a separate company.
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Re: Samsung to Acquire Nuance?

Czech ·
I think buying Nuance would be a great opportunity for Samsung to get deeper in the solutions side of the industry. However, I 100% agree with Yeti that it's too small of a division of Nuance. Knowing that iPhone's Siri uses Nuance technology gives Samsung huge opportunities to work with or against Apple.
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Re: This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of May 2004

MaryF ·
This info is 10 yrs old..looks like dates in meta data spewed old stuff
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Re: This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of May 2004

Art Post ·
Hi Mary: The title of the Blog is: This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of May 2004 Art
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Re: This Week in the Copier/Office Equipment Industry 10 Years Ago Fourth Week of April 2004)

Julia H. ·
I will be out of the office starting 04/23/2014 and will not return until 05/13/2014. I will have limited email access, if this issue is urgent and requires an immediate assistance, please contact Eileen at eileen.cleary@tabs.toshiba.com. Thank you. This message (and any attached files) is secret, confidential and proprietary and is intended solely for specific addressee(s). If the reader of this message is not the intended recipient, please notify the sender immediately by reply email and...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Have to remind customer of your long term involvement vs. price. Usually the differentiator...
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Re: Canon Business Systems Pulling a Ricoh

Rogue ·
Originally Posted by Art Post: Whoa there Art.... I've been with Canon (CSA) for 20 years. We have thousands of well satisfied customers. Not everyone everywhere is going to be happy but, to the chagrin of our competitors, most are. If they aren't, they will leave. You know it and I know it. We have ROE's that are rigidly enforced where I do business, we are not out to buy the business and the competition from Canon's own dealers often force prices to rock bottom margins. You've been at this...
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
I call complete bull **** on that. I am dealing with a customer right now whose quote from csa is 20% less than we can buy it for with all programs etc. the directs are blaming the dealers for running the industry into the ground? That's hilarious And I've heard that from Ricoh direct as well. Let's not forget who decided to bring out the A4 machines and drive the hardware revenues down to nothing and then start doing service at cost so the factory could continue to run. Those branches are...
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
I am dealing with this right now, my DBM is looking into it but I'm skeptical having lost two previous accounts to Ricoh Direct. One was a school district we had seven mfp's in Ricoh had one billable obsolete AF 650 so "technically" we weren't the incumbent. Ricoh has a lot of ways to get around their rules. Ricoh "says" the dealer cost is the same as direct but we see them sell at our cost all the time. Originally Posted by txeagle24: We've had issues with Ricoh finding (or try really hard...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Need to resort to good old salesmanship. Dealer service and personnel benefits. Best wishes..
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
It's difficult to sell dealer service and benefits when your pricing is 30% higher. That's a lot of value to add and if anyone thinks they can truly do that much value on a regular basis, I want them on my team.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
30% very big difference. Best wishes.
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
That's about all I can tell my reps is good luck. Your not going to beat the directs on price. If you can sell the value of a dealer/customer relationship that's the best bet. My post may have sounded a little Blount/direct towards you which wasn't intended. I just get fed up when I see my reps bring quotes back that we can't even touch without losing money.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it worked sometimes it didn't. You seem to be seasoned at this. If significant enough I brought DSM from Mfgr. That helped me get customers attn.. Usually mentioned to prospect longevity of rep from dealer vs. transition of direct contact if that helps. Let me know how you make out.. Again best wishes. What state are you in?
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
Just got off the phone with my DBM and OF COURSE Ricoh has one machine in the county system so I can't keep them out if the board wants to consolidate under one vendor. I'm thinking my days as a sole source RFG dealer are over. I could add Sharp, they call me every now and then but EVERYONE around here sells Sharp. Looked at Kyocera once but they wanted $65k buy in. Suggestions?
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
We're in Illinois. I have brought in my DSM/DBM and a Ricoh Solutions specialist when necessary didn't help in the last instance. When we see Xerox selling off the state contract they usually sell at below our US Communities cost. This is a broke ass state and price is often the only "value" they care about.Originally Posted by Larry Kirsch: Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it...
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Re: Canon Business Systems Pulling a Ricoh

txeagle24 ·
I would add a solid A4 lineup from Lexmark or Samsung. They're aggressively priced, & Ricoh would likely still consider you a single source dealer. A3 placements are on the decline, & A4 is the only growing segment, plus the aftermarket revenues and profits are higher.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Sounds good. Years ago I was br. Mgr in loop for Savin.. Also had sharp/ Panasonic dealership nyc.. Business has changed but appears to be more lucrative nowadays . Kyocera may play out as good second line... Nice warranties for dealers.. Stay with it.. Where in Ill. Are you??
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
Larry I am in NC. Have been doing this about 10 years. It's all I've done since college. I love the industry, for the most part, and really am at a point I couldn't afford to leave it behind. We are a family dealer so running the company has always been my goal so I've neve freaky wanted to leave either. For the ones that are single source RFG, we use to be in the same boat. We added Samsung in 2009 so we have seen tej good and the really bad of SAMSUNG. We brought on Kyocera for a short...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
All sounds good. Bumped into Keith Allison last week. Is he in your area?? Anyhow sounds like you guys are well diversified . Re the tough prospect !! Perhaps an offer of a back up used copier could counter Ricoh 30% lower cost ? Try almost anything to get prospect on your side. Then next year inc price?? Maybe?? Lol
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
Yes Keith has a branch in our area but we don't run into them that much. Yes we stuck it out with Ricoh for as long as we could. We really took a hard look at the dealer/manufacturer relationship when the ikon merger happened and we saw pricing in our area that was worse than we see now. What broke the camels back was when we asked for support from Ricoh to gain some of the canon accounts that we had engaged and Ricoh told us point blank to walk away from the deals because we would never win...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Sounds like you are on a roll. Keep up the good work...
 
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