I recently lost to KIP because OUR system would not respect pen settings for shading. On a gray scale generated out of an AutoCAD color wheel they wanted to match shade 255, which is a very light shade of gray to represent hardscape....and we could not even get close. The 5100en just plotted a dark gray. This was specifically using HDI drivers (which was the firms preference due to quqlity expectations)....PCL and Postscript worked fine, but with those we lost a lot of quality control. This engineering firm was quite picky on output quality and the KIP delivered. Additionally, they would scan in plans that were signed off by all l parties, then plot from the scan....the multi sets for distribution for the "FINAL BUILD PLANS" our quality on the prints from the scan was very poor....grainy with a loss of all shading quality. KIP also delivered here and gave them excellent reproduction of the original scan. Talked to Ricoh all over the country...they told me sorry, but it won't perform. It was a 4 unit deal. FYI...the Oce didn't perform either.