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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

First Week of April 2019

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Real Copier Sales

First, I'd like to give kudos to the person on Linkedin who made mention of "investing" in yourself.  Can't remember who it was and it might have been Earl Everson. Earl, if it was you thanx for giving me the idea to write about "investing in your sales career". If it wasn't you, I'll have to make sure that I thank that person......more here

View These Awesome Copier Threads Below

3 Reasons to Try a Live Stream Demo for Your Next Copier or Printer Purchase

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3 Reasons to Try a Live Stream Demo for Your Next Copier or Printer Purchase The traditional way to purchase a copier or printer typically involves a trip to a showroom or demo environment to get a hands on feel for those devices. Sometimes that’s just not convenient. You have to schedule time out of your day and coordinate not only with your vendor, but also your colleagues that may be involved in the purchase process. When you’re ready to buy your new office copier or printer , consider a
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Konica Minolta to Showcase Industry-Leading Technology at Graphics Canada 2019

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digital packaging printer. And, back by popular demand, the MGI JetVarnish 3DS with iFoil will be demonstrating how printers can turn regular print jobs into high-margin spot UV jobs, or even higher margin 3D embossed jobs. Live demonstrations and unique application samples, including custom designed hockey pucks printed on the AccurioWide 160, will be handed out to booth visitors. “We’re excited to announce this year, Konica Minolta will occupy two booths at Graphics Canada. Our second booth, #5022

Mopria Alliance Announces Share to Print Capability for Microsoft Office Files

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addition to the founding companies, the Mopria Alliance today includes Adobe, Brother, Epson, Fuji Xerox, Huawei, Konica Minolta, Kyocera, Lexmark, Microsoft, OKI Data, Pantum, Primax, Qualcomm, Ricoh, Sharp, Toshiba and YSoft. About the Mopria ® Alliance The Mopria ® Alliance is a non-profit membership organization of leading global technology companies with the mission of providing universal standards and solutions for print and scan. With a focus on mobility and modern productivity trends, Mopria
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Corporate Communications Group integrates RICOH Pro VC70000 to deliver best of offset and digital

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business." For details on Ricoh's full line of production print products, services and solutions, please visit https://www.ricoh-usa.com/en/p...-industrial-printing and join the conversation on Facebook , LinkedIn and Twitter using #LookAtRicoh. | About Ricoh | Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management
Blog Post

Invest in Yourself and Get Outstanding Sales Results

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hours to invest in your sales career? Constant Contact Did you know that you can get a free 60 day trial for Constant Contact? After the first 60 days the cost is only twenty bucks a month for 1-500 email addresses. Think, it's only 75 cents or so a day! If you ask, Constant Contact will actually do your first template for FREE. I've been using that same template for five years now. Once a week I send more than 2,000 emails to our Print4Pay Hotel members. Once a month I send to 30 of my top
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Canon Ranked No. 1 for Inkjet Market Share for Third Consecutive Year

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. “There is a massive growth opportunity for suppliers who develop inkjet printing technology as they benefit from page migration from other print technologies. In the U.S. alone, page volume for high-speed inkjet continues to grow at a fast pace to reach over 200 billion pages (A4/Letter) by 2022 representing over 12 percent (CAGR) growth in five years,” said Ron Gilboa, group director, production, Keypoint Intelligence. “Canon’s leading position stems from its ongoing investment in inkjet
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Re: 3 Reasons to Try a Live Stream Demo for Your Next Copier or Printer Purchase

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I thought this was a neat concept until one of my prospects told me that they had one schedule and the demonstrator (person), never showed up
Blog Post

The Benefit of Building a Copier Quoting Tool

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Last month, due to P4P Hotel's generous offer, we did a few webinars and showed ourquote making product, Perfect Copier . It has been a great learning experience for me. I haven't pitched a tool like this before, and the first round, I made the mistake of showing too much of the features and not focusing on the simplicity of the product. We have used what we learned on the webinars to alter both our pitch and improve the product. Since we had the webinar, here are some of the new features we
Blog Post

Imaging Channel, Surveys can teach competitors a lot

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its products. The innovator's weapon is selling based on customer needs. Innovators build platforms and processes to sell customers what they need. Innovators look for what the old-way is missing or refuses to admit, and they seize the opportunity. The industry must take bold action to change the way it markets to end-users. The data on print volumes along with the collapse of the two largest acquisition strategies (Ricoh, and Xerox Global) should in-fact wake up the entire channel that
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Sharp changes Toshiba PC’s name to Dynabook

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Just like the smartphone market, the PC manufacturing market is also getting more competitive with some dedicated brands like Chuwi, Jumper, Cenava and many others getting a bite of the market. Japanese company, Sharp, had initially abandoned the PC market since 2010. However, it made an official return when it acquired 80.1% of Toshiba’s PC Division . Now, Toshiba Consumer Products Group (TCS) announced that it has changed its name to Dynabook in North America, Europe, Singapore, Canada, and
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KYOCERA named an MFP leader

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KYOCERA has been named a leader within the field of smart multifunction printers (MFPs) in theIDC MarketScape: Western Europe Smart Multifunction Peripheral 2018 Vendor Assessment. The news comes as the company continues to expand its product ranges with increasing innovation, introducing integrated software elements whilst maintaining an environmentally friendly focus. “It is a proud moment for KYOCERA Document Solutions to be included as a leader in smartMFPsby the IDC MarketScape as it
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Conerns Over Chinese Manufactured Printer

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I thought this would be a great topic for discussion since I'll be writing a blog in the near future on the subject. I would like to use comments that are posted and will give credit to those that will post. I know we have had a couple of discussions already, but would like to see if we can add some additional content. What would be your top 3 concerns for printers and copiers manufactured in The Peoples Republic of China (Red China)?
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Breaking Xerox News!

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Came from a little birdie today! Xerox has closed a total of 128 offices, including Global (XBS). Another branch merger today and close of office
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Perfect Copier....Just created my first and second copier proposals!

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After spending 45 minutes with Jesse late night on how to input pricing and customization. I was able to complete my first web and document proposal. Mind you, the first one had some errors, but after a quick call with Jesse, I found out what I was doing wrong. Mt second quote took only ten minutes! I have a web quote and a hard copy to boot. The web quote has a link for the brochure, specs, pictures, video and an "accept button"! Woohoo! My plan is to not email them except when needed but...
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Document Solutions Wins Protech Service Award for the 13th Year in a Row

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Minolta's Bizhub copiers in New York City and throughout New Jersey. Achieving the Konica Minolta Pro-Tech Service standard is challenging — consideration for certification is rigorous and far-reaching. Each element of the Kenilworth-based operation was evaluated and measured in five key categories: management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings. "We are proud to have attained this award for 2019. It's a true testimonial to the
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IntelliChief ECM Advancing AP Automation, Sales Order Automation at Oracle Quest COLLABORATE 19

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cost through faster, accurate order processing, increasing visibility of reviews and approvals, decreasing Days Sales Outstanding, while improving Customer Service customer and staff experiences. Demonstrations and discussions will be held daily in the Exhibit Section, IntelliChief Booth 237. These unable to attend may contact IntelliChief for information. IntelliChief ECM provides a smooth, robotic process automation (RPA) transition from costly manual document management and workflow functions
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Y Soft Comfort Blanket Program Offers Peace of Mind to Nuance Customers

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significant product and support discounts to qualified Nuance customers who contact a local Y Soft representative to learn about YSoft SafeQ . YSoft SafeQ, is an integrated enterprise workflow solution platform that has offered, for over 18 years, innovative print management and sophisticated document capture workflows for 2D and 3D printers to over 16,000 enterprise customers globally. Y Soft provides a complete line up of integrated hardware, software products and services, offering customers
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GreatAmerica and PathShare HR Services Combine Forces with the Pros Elite Group to Offer Next Gen Advanced Sales Management Training

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proven best practices and benchmarks for success in MFP, Managed Print Services, and Managed IT Services disciplines. PathShare adds a new component to the Pros Elite training focused on advanced leadership skills. Steve Rolla, Senior Partner at Pros Elite states: “Every Advanced Sales Management course we have offered has been sold out and we are looking forward to this enhanced version. Over 400 Office Imaging Dealers to date have already taken advantage of this training and realized best-in-class
Comment

Re: The Benefit of Building a Copier Quoting Tool

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I will be working out the details for ITEX by the end of the week.If you're going to ITEX please stop by the Perfect Copier booth, the Copier Solutions booth, Arlington booth, DocuWare booth and BEI Services booth. I post something here and then post some times on the P4P Hotel Calendar.
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Lexmark Featured in CRN's 2019 Partner Program Guide

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solution providers," said Bob Skelley , CEO, The Channel Company. "We are proud the CRN Partner Program Guide has become the trusted resource to identify the most rewarding partner programs and provides crucial insight into their strengths and benefits for the channel." "The designation for the second year in a row as a 5-Star technology vendor from CRN demonstrates Lexmark's dedication to our channel partners," said Sammy Kinlaw , vice president, worldwide channel and OEM sales. "With our
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New York City Kyocera Dealer

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I have a ship in for a New York city Kyocera dealer. DM me at 415-286-1127. Monte Jensen Thanks
Blog Post

3 Key Ingredients To Bring To The Business Table

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articulation, while showcasing Selling From the Heart . This my friends is the wholly sales grail. Projecting and portraying an executive presence, combined with the way you deliver your message, will cause executives to take notice. SITTING DOWN AT THE TABLE Remember, C-level executives arebusiness executives. This means you must completely engage in business-oriented conversations in order to establish your credibility and to differentiate yourself from the competition.You must speak their
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Perfect Copier Quoting Tool Training

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I just completed my first training session with Jesse for the Perfect Copier quoting tool. I was able to load three models and accessories pretty easily. I really liked the ease of use the ability to customize. In addition it was really simple to quote three devices and show them on one web page. I could also download each for a .pdf. I think the best bet is to develop the web quote and show that while in front of the client. More to come as I get to know more and use the quoting tool more
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FUJIFILM DIMATIX TO FEATURE STATE-OF-THE-ART INKJET TECHNOLOGIES AT INPRINT USA

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easily integrated into most existing print equipment or manufacturing process adding variable inkjet imprinting capabilities with unsurpassed print quality at revolutionary speeds. Samba JPC Printbar System Designed for OEMs and brand owners to reduce time and cost in their development cycles of high-speed, high-quality 1200 dpi single-pass inkjet printing systems. Samba 42000 Inkjet Printbar System The 17” Samba 42000 provides imprinting of the highest standard to the label and production printing
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Re: Epson A3 75ppm/100ppm Business Inkjets

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, we have not sold a single one in a year and a half or so. We thought this could possibly be the next "thing", but it appears that is not the case. When we talk about it to the customers they don't get excited with the selling points the machine has: No replacement parts, 50,000 page ink cartridges, print head warranty. They also don't like the bridge unit that makes the stapler sit out 3 or 4 feet from the machine. It makes for a very large footprint and also adding the finisher slows the machine
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Re: KM 1 Rate aka Flat Rate (unlimited clicks)

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The survey question was a bit too broad. Lets call it “Certain Rate billing” is exceptionally viable for (1) A4 products since they need 40% less maintenance, have a much lower initial placement cost and for most end-users meets their needs. (2) people will not produce more prints with Certain Rate billing as print volumes have declined 50+% over the past 5 years alone. Our society will not abandon the digital age and return to analog! (3) dealer expense to manage Certain Rate billing is far
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Re: Buyers Are Liars!

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Preach! Oh how about this one: when the net - new prospect speaks horribly about their current vendor, how bad their service is, and how much they want to move to someone else. You provide a fantastic proposal, they tell you how great it is, and thats when the crickets begin. You find out a couple weeks later when you finally get them on the phone that they decided to stay with their current vendor, because of one of the following reasons: 1. They didnt want to upset the status quo 2. All of...
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Re: Buyers Are Liars!

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Yup, seen all of that and had all of that done to me also.
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Re: Perfect Copier....Just created my first and second copier proposals!

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premium members can access and view the quote here https://www.p4photel.com/blog/...id-for-three-devices let me know your thoughts! Again this is just a test one
Blog Post

OMG, it's a Brother "Part 2"

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It's been a little bit more than a week since I posted OMG, it's a Brother! That blog detailed how I took an @Ancestry DNA test and found out that I have a biological brother living in Arizona. The last week has been a roller coaster of emotions (it was a tough week to focus on selling copiers), my brother and I have had quite a few phone calls, shared some pictures (facebook) shared some laughs and shared some of our earliest memories about growing up in New Jersey. Twenty Miles Get this, we
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Re: "I don't give a sh** about dealers"

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Channel Sales is a difficultwork process your sales cycle is dependent on other people to complete and you have to sell to the salesperson who is doing the selling. that takes time and trust, I get why these guys would not care about working with the dealer but they shouldn't bite the hand that feeds them for a quick deal, this takes a long time to cultivate. Software as Service companies is better at this than transactional companies. I was in channel sales for a long time it can be hard
Reply

Re: "I don't give a sh** about dealers"

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no, I can't buy it from them I need to call the manufacturer whom we ordered the MFPS from I then call the manufacturer and get told "no those aren't our item codes you need to call Nusiance for that" I then call back the Budapest guy and he tells me "No we can not sell to you, you need to call the manufacturer" At this point we're trying to get a copier delivered so I call LoJack directly and finally get hold of someone who can help and lo and behold I get all of the information and a quote. We
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Re: Breaking Xerox News!

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That seems like a lot of office closing. They need to do a lot of things but mostly just listen to the needs of their clients and make their billing process easier to understand. Oh yea. They are moving that process off shore where those folks can explain things they don't even understand.
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Former State CIO Shanna Rahming Joins SDI Presence

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posture for the State, and helped Nevada become one of only 7 selected states with federally-funded Cyberstart scholarships. Shanna drove single sign-on, identity access management, data center consolidation, and Office 365 deployment throughout the State. She also streamlined IT procurement resulting in over $10M in savings, and pre-negotiated state-wide IT contracts that allowed local municipalities access to significant volume discounts. "Constituents expect their government to leverage IT like
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Epson A3 75ppm/100ppm Business Inkjets

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Looking for ANY channel insights on Epson's high-speed A3 business inkjets: -What verticals/businesses are buying these? -What are models are these replacing? -Epson's promotional/sales strategy - dealer discounts? -Success stories or challenges with these models? Thanks!
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DecisionWise Recognizes GreatAmerica Financial Services Corporation as 2019 Employee Engagement Best Practice Award Winner

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, GreatAmerica was established in Cedar Rapids, Iowa in 1992 and today is organized into eight business units. It has a staff of over 500 employees with offices in Georgia, Minnesota, and Missouri. GreatAmerica also offers innovative non-financial business services to help their customers grow. Media contact: DecisionWise Justin Warner VP Sales and Marketing +1.801.515.6500 jwarner@decisionwise.com
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FUJIFILM’S SUPERWIDE STANDOUT ACUITY ULTRA TO DEBUT AT GRAPHICS CANADA EXPO

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qualityto be checked during printing Multi-roll capability maximizing productivity allowing multiple jobs to be printed simultaneously High Performance Fujifilm Uvijet Inks Fujifilm Uvijet ink systems are renowned in the industry through Fujifilm’s high-productivity wide format printers. The Uvijet GS ink series, developed specifically for use with the Acuity Ultra Series of printers, produces a low-build ink film with excellent coverage and adhesion, high density vibrant backlits and a durable finish
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Mark Andy sees continued interest in Performance Series presses

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With flexography still serving as the primary source of label printing, it’s no secret that demand for these conventional presses continues in 2019. These are not the presses of yesteryear, though. Manufacturers are continually devising ways to modernize their machines, especially with the inclusion of automation. Mark Andy, a printing press supplier based in Chesterfield, MO, USA, has not slowed down its development of its award-winning Performance Series line of flexo presses. Even as the
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Re: "I don't give a sh** about dealers"

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Yeti- I agree with you, and I was in channel sales as well. I think a big part of the program is there's a lot of channel sales people that don't understand that it's a two way street. When I was "feet on the street" you'd have a channel rep come in, make a presentation and then say "okay take me on meetings". To me that literally says the same thing that one of the reps said to me in my original post. Unless you're bringing real value and maybe a hardware lead from time-to-time then you're
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Re: "I don't give a sh** about dealers"

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About 5 years ago Print Audit made the decision to not sell directly to end users it was a policy ours. From the way I was compensated to how I interacted was solely focused on the success of the dealer.
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Re: Epson A3 75ppm/100ppm Business Inkjets

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Thanks Jason! I was out at the Epson office as well around the launch time and they were SO excited to get this product on the market. Print quality was good in my opinion when they tested it, but I've also heard that there are still customer concerns around page curling. Appreciate the additional feedback.
-=Good Selling=-

So what's your 3rd party dealer horror story?

Thought this would be a good collection of threads to share about 3rd party dealer horror stories on our site. Here's the original thread.

"I don't give a sh** about dealers"

This was something a 3rd party solutions vendor rep said at a dealer event to me once that left me speechless.  The actual full quote was:

"I don't give a sh** about dealers I just want to sell and move on."

Needless to say when that same person called about becoming a partner recently I had to shoot it down.

This got me thinking. It's hard enough day-to-day for our sales teams battling to the lowest click rate for pennies which is why we look at alternative solutions to increase profitability. So when those solutions go south it completely erodes sales confidence.

So what's your 3rd party dealer horror story?

Response 1)

Not sure if I can remember any third party horror stories, but I did have one with Ricoh many years ago when they introduced their first 80 ppm production MFP. At 80 pages a minute I thought it was a no brainer to place them in print shops.  I was so wrong.  Turns out that piece of crap could not print or copy good halftones. I sold one and it came back, I later found out from Ricoh peeps that they knew the device was horrid with halftones, however they did not tell the dealers or the sale peeps.

Response 2)

The most obvious one we had was we were working on a document management deal with our best client.  The document management company started calling the client directly every 2 days and the client asked me to get them to knock it off.  I called them and they said they didn't care what we wanted because we didn't know how to sell the products anyway, and that's why they needed to take over and call the client themselves.

Response 3)

Channel Sales is a difficult work process your sales cycle is dependent on other people to complete and you have to sell to the salesperson who is doing the selling. that takes time and trust, I get why these guys would not care about working with the dealer but they shouldn't bite the hand that feeds them for a quick deal, this takes a long time to cultivate. Software as Service companies is better at this than transactional companies. I was in channel sales for a long time it can be hard, especially when you are in the dark over the sales cycle

Response 4)

Yeti- I agree with you, and I was in channel sales as well. I think a big part of the program is there's a lot of channel sales people that don't understand that it's a two way street.  When I was "feet on the street" you'd have a channel rep come in, make a presentation and then say "okay take me on meetings". To me that literally says the same thing that one of the reps said to me in my original post. Unless you're bringing real value and maybe a hardware lead from time-to-time then you're only as good as any other channel-schlub that comes in the front door.

Response 5)

About 5 years ago Print Audit made the decision to not sell directly to end users it was a policy ours.  From the way I was compensated to how I interacted was solely focused on the success of the dealer.

Response 5)



Hey Paul, get out of my thread! (LOL)

Paul's one of the good-guys when it comes to these things

Response 6)

Here's one from last week with a certain company that just got acquired by another company (hint: sounds like LoJack)

Me: Hello we have a customer that we ordered cost-recovery tablets for in the past and we need to order a new one for a new office.

Guy in Budapest: What's the customer name and do you have a serial?

Me: Customer's name is Billy's World-O-Law and the serial is XXX-XXX-XXXXXXX

Guy in Budapest: I'm sorry we can not sell to you. You need to call Cranel.

I call Cranel, they tell me no, I can't buy it from them I need to call the manufacturer whom we ordered the MFPS from

I then call the manufacturer and get told "no those aren't our item codes you need to call Nusiance for that"

I then call back the Budapest guy and he tells me "No we can not sell to you, you need to call the manufacturer"

At this point we're trying to get a copier delivered so I call LoJack directly and finally get hold of someone who can help and lo and behold I get all of the information and a quote. We get the order and send over the PO.

Sales rep asks me what about set up?

I call the local Northern California dealer who says "yeah we don't set up those tablets you need to call the manufacturer "

I then call Lojack again and they're happy to help with the set up! FINALLY!!!

But then he says:

"We can get this scheduled in about six weeks........"

Response 7)

We were at a convention in Vegas talking to one of the App developers and we were visiting with him about a customer wanting his app and we needed to know more about it. 5 minutes into the conversation he looked over our shoulder and said "Oh there is a bigger dealer I need to go talk to them" and left in the middle of the conversation. We are not a huge dealer, 10 employees but that was over the top. We don't support his app....

Last thread

My solutions horror story is DocStar.  One of my major MFP customers has a DocStar system.  Year after year my customer has paid for DocStar's  "Softcare" product support which is supposed to entitle the customer to support and the latest software updates.  I'm guessing they've paid $18,000 through the years for the software support for which DocStar really didn't have to do much of anything.  With the latest update they are now forcing the customer to upgrade to a whole new platform and here's the catch........You have to pay DocStar to do a data conversion to get your data onto the new platform.  At minimum this upgrade will cost the customer another $14,000.  I can tell my customer is not happy.  Me as the sales rep am caught in the middle as the bearer of the bad news.

-=Good Selling=-



Today's Hacked!

Hacked!

New Zealand says Chinese 'state-sponsored' group hacked parliament - Al Jazeera.....New Zealand says Chinese 'state-sponsored' group hacked parliament. New Zealand Foreign Minister Winston Peters says alleged cyberattack .....read more

US, UK Bring Charges, Sanctions in Response to Chinese Hacking Operation - .....Focus of penalties is Chinese state-backed hacking group called APT31, which has been operating since 2010.....read mor

Cybersecurity expert warns residents after TAD ransomware attack | wfaa.com -.....TAD said someone hacked into the agency's system on March 21, crashing its website. They've notified the FBI and the Texas Department of .....read more

US authorities charge seven over Chinese hacking | .....As alleged in today's indictment, this prolific global hacking operation – backed by the People's Republic of China government – targeted journalists, .....read more

New Zealand accuses China of hacking parliament, condemns activity -
American and British officials nicknamed the hacking group responsible Advanced Persistent Threat 31 or "APT31", calling it an arm of China's Ministry .....read more

This hacked Twitter user turned ethical hacker now recovers social media accounts - After his Twitter account fell victim to a hack 13 years ago, Amama Benn turned the tables. He mastered ethical hacking and now helps social media .....read more

Internet Safety Update: Integris, St. Anthony patients hacked, deceived, kept in the dark - .....If Internet criminals hacked Navvis and stole people's private health information six months ago, why is Navvis just now getting around to telling .....read more

Sri Lankan Minister's Facebook page hacked? - .....Sri Lankan Minister's Facebook page hacked? March 26, 2024 at 3:58 PM. The Facebook page of Minister of Wildlife and Forest Resources Conservation .....read more

China should be considered a threat, says MP 'hacked by Beijing' - BBC News.....One question hanging over today's events is why is the UK government acting now? It's still unanswered. The hacking of the Electoral Commission .....read more

US sanctions Chinese cyberespionage firm, saying it hacked US energy industry - .....THE US on Monday (Mar 25) imposed sanctions on a China-based firm it said was a Ministry of State Security front company, accusing it of serving .....read more

China hacked poll panel, behind cyber attacks on MPs:.....The UK govt revealed on Monday that China was behind a wave of cyber attacks against MPs and peers, as well as a hack on the electoral .....read more here

Los Angeles Department of Mental Health hacked | .....The City of Gardena Police Department (GPD) was initially hit by a cyberattack in which threat actors accessed an employee's GPD Microsoft Office 365 .....read more here

-=Stay Safe=-

MSP & MSSP & IT Industry Notes for March 24th, 2024

Sponsored by

March 24th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Chief Product Officer at Stibo Systems, Neda Nia - AITech Interview

  • Neda Nia, Stibo Systems' Chief Product Officer, discusses pivotal moments from her career and the company's mission of "better data, better business, better world."
  • Stibo specializes in managing various data domains, including product, location, supplier, and sustainability data, to empower businesses in making informed decisions.
  • Multi-domain master data management (MDM) plays a crucial role in addressing sustainability challenges by ensuring data accuracy and transparency.
  • Stibo Systems' solutions help businesses scale, drive efficiency, and meet sustainability goals.
  • company is committed to sustainability and ESG goals, reflected in its culture and actions, such as planting a tree for every new customer and employee.

Navigating the Mirage: Deepfakes and the Quest for Authenticity in a Digital World

  • Deepfakes fabricate videos of candidates, potentially swaying public opinion. The case of Ukrainian President Zelensky conceding to Russia highlights the disruption.
  • Employees are susceptible to deepfake attacks, risking sensitive information compromise. Advanced AI-driven security detects anomalies in behavior and access patterns.
  • While AI powers deepfakes, it aids cybersecurity by detecting vulnerabilities and implementing countermeasures. AI identifies potential deepfake content preemptively, bridging the cybersecurity skills gap.
  • To combat deepfakes effectively:
  • Legal frameworks targeting deepfake creation and distribution, along with international cooperation and ethical AI guidelines, are crucial. Media authentication frameworks and awareness campaigns empower individuals to discern real from synthetic content.
  • Companies prioritize AI-driven cybersecurity to safeguard against deepfake threats. Proactive measures, like real-time breach detection and centralized understanding of the organization's baseline, maintain integrity and security.

ECI Software Solutions Announces New Alliance with Pros Elite Group to Elevate Business Analytics Capabilities in the Office Technology Industry

  • ECI and Pros Elite collaborate to offer SMBs using e-automate® enhanced analytical capabilities through the PIVOT platform
  • PIVOT enables businesses to analyze data from e-automate® to identify growth and profitability opportunities
  • PIVOT monitors benchmarks specific to office technology companies, streamlining performance improvements
  • DEX Imaging are already benefiting from PIVOT, improving service and financial performance
  • e-automate® by ECI supports critical business processes, providing real-time visibility across various operations
  • alliance aims to empower SMBs to remain competitive and achieve growth goals in a dynamic market
  • Customers can securely share e-automate® data with PIVOT for comprehensive business analysis

With Print-Heavy Portfolio, Xerox Navigates Turbulent Waters

  • Reported on Gurufocus.com
  • Xerox's heavy reliance on the print segment poses substantial risks amid a mature and competitive industry facing secular decline
  • Despite efforts to diversify into managed services and IT offerings, the core printer business continues to face headwinds, exacerbated by the shift toward remote work setups and supply challenges
  • While contractual post-sale revenues have somewhat offset larger revenue declines, their diminishing nature leaves the company vulnerable in the long term

Cybersecurity Notes

  • University of California San Diego Health notified an unknown number of patients that their PHI was exposed after two email phishing attacks.
  • Stanford University of California, which also operates healthcare facilities, notified 27,000 individuals that their info was exposed after cyber attack.
  • University of Texas Southwestern Medical Center of Dallas, TX notified 2,094 patients that their PHI was exposed after cyber attack.
  • Stewart-Webster Hospital of Richland, Georgia most likely will be hit by a negligence HIPAA lawsuit after boxes of paper medical records were found discarded on the front lawn of the facility.
  • Department of Developmental Services in Waltham, Massachusetts notified an unknown number of patients that their PHI was exposed after paper medical records were left on the property.
  • Jewish Home Lifecare of New York notified 501 patients that their PHI was exposed after cyber attack.
  • Lake of the Woods County Social Services of Minnesota notified 537 patients that their PHI was exposed after cyber attack.
  • Littleton Regional Healthcare of New Hampshire notified 12,614 patients that their PHI was exposed after email phishing attack.
  • Rebound Orthopedics & Neurosurgery of Vancouver, WA notified an unknown number of patients that their PHI was exposed after cyber attack.
  • CCM Health of Montevideo, MN notified 29,182 patients that their PHI was exposed after cyber attack.
  • University of Tennessee Health Science Center Physicians and Hospitals notified an unknown of patients that their PHI was exposed after cyber attack.
  • Orsini Pharmaceutical Services in Illinois notified 1,433 patients that their PHI was exposed after email phishing attack.
  • MarineMax of Florida notified an unknown number of customers that their info was exposed after cyber attack.
  • KMJ Health Solutions of Michigan notified 2,191 patients that their PHI was exposed after cyber attack
  • Texas Health and Human Services Commission notified 3,392 patients that their PHI was exposed after being stolen by employee.

Scanner sales to grow

  • Report published by Allied Market Research
  • Desktop scanner market to grow to $8.7 billion by 2032
  • CAGR (cumulative annual growth rate) of 5.7%

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Managed Print Services revenue growth

  • Research published by Maximize Market Research
  • Managed print service market expected to reach $94.33 billion by 2029
  • CAGR (cumulative annual growth rate) of 9.81%

Large format inkjet print sales growth

  • Research published by MarketsandMarkets
  • Large format color inkjet printer market expected to pass $10.4 billion in sales by 2028
  • CAGR (cumulative annual growth rate) of 5%
  • Driven by increasing need by applications in retail and interior design

Insight Named NVIDIA's 2024 Americas Software Partner of the Year

  • Insight Enterprises awarded 2024 NVIDIA Partner Network (NPN) Americas Software Partner of the Year
  • Recognized for exceptional work in assisting clients integrate AI into their business
  • Elite NPN member, integrating NVIDIA AI into deep learning solutions for competitive advantage
  • Offers AI Proof of Concept process through in-house Research & Innovation Hubs
  • Holds NPN competencies in Compute, Networking, NVIDIA DGX AI Compute Systems, and NVIDIA AI
  • Insight helps clients accelerate machine learning operations and automate AI workloads in enterprise applications
  • NPN awards honor partners in various competencies and industries, including service delivery, data center networking, public sector, healthcare, and higher education
  • Insight Enterprises, Inc. is a global Fortune 500 Solutions Integrator specializing in IT transformation
  • Offers services in cloud, data, AI, cybersecurity, and intelligent edge

TPx's New Virtual Compliance Officer Solution Helps Companies Maintain Defensibility ...

  • launches Virtual Compliance Officer solution as part of Security Advisory Services
  • Aimed at helping companies manage information security compliance
  • Solution offers comprehensive oversight of compliance and legal standards
  • Reduces the risk of non-compliance with complex and ever-changing regulations
  • Provides data-driven insights for real-time decision-making
  • Budget-friendly offering for small- and mid-sized businesses

DYOPATH Ranked on CRN 2024 MSP 500 List

  • DYOPATH named to CRN's MSP 500 list in the Elite 150 category for 2024
  • CRN's MSP 500 list highlights top Managed Service Providers (MSPs) in North America
  • Recognizes MSPs for enhancing efficiency, simplifying IT solutions, and optimizing ROI
  • DYOPATH selected for its focus on large organizations and strategic partnerships, driving industry innovation

Konica Minolta Brings Enhanced Security and Improved Ease of Use to the Modern Workplace

  • Next generation of Konica Minolta bizhub i-Series MFPs and SFPs announced
  • Enhanced security features address concerns around print infrastructure security
  • New Authentication Attack Detection function blocks unauthorized attempts
  • Improved ease of use with intuitive user interface and expanded paper capacity

Ericsson Federal Technologies Group established in the U.S.

  • Ericsson Federal Technologies Group established in the U.S.
  • Aims to address specific needs of the federal market
  • Provides tailored solutions and services for federal agencies
  • Strengthens Ericsson's presence and commitment to the U.S. market

Microsoft to end print driver support

Reported by Tech Radar magazine

  • Microsoft has stated it will no longer service third-party printer drivers on devices that use Windows OS, including Windows 11
  • Will allow IPP Class Driver and Mopria-compliant print devices
  • Will be supported instead of OEM drivers via Windows Update
  • Printer/MFP manufacturers will not have to provide dedicated drivers
  • Microsoft claims this will improve performance and reliability
  • Mopria certification will be a mandatory requirement for HLK (hardware lab kit)
  • Changes will take place over several years until 2027

M-Files Named Among KMWorld’s 2024 100 Companies That Matter in Knowledge Management

  • M-Files Platform recognized among KMWorld's 100 Companies That Matter in Knowledge Management for 2024
  • Acknowledged for pioneering solutions driving advancements in information management
  • M-Files knowledge work automation platform empowers professionals to focus on core competencies
  • Leveraging automation, machine learning, and AI to transform manual processes and improve efficiency

This Week in the Copier Industry Twenty Years Ago

This Week in Copiers Twenty Years Ago

Last Week of March 2004

DW_P4P_Hotel_500x100_March2023-100

Real Copier Sales

Many moons ago, I made a few predictions in reference to "what I thought" would happen with Ricoh Americas. To sum it up, my thoughts were that Ricoh would take all non performing dealers and ask them to become Lanier or Savin....read more here

Enjoy These awesome copiers threads from 20 Years Ago

RICOH HIGHLIGHTS MULTIPLE SOLUTIONS AT AIIM/ON DEMAND 2004

Art Post (Guest) ·
– BrightQ was developed exclusively for the UNIX and Linux operating systems and supplies system administrators, IT support personnel, printer support personnel, and anybody who prints via UNIX and Linux, with an easy-to-use, graphically rich, printing environment. This dynamic printing suite is available for nearly all Ricoh monochrome and color printers and multifunction products. · ScanRouterTM V2 Professional – An easy-to-use software package that serves as a digital document delivery system
Topic

Canon To Spend $192M On High-End Copier Plant

Art Post (Guest) ·
Canon To Spend $192M On High-End Copier Plant Kyoko Hasegawa, 03.31.04, 1:47 PM ET 5 Digital Imaging Acquisition Targets Satellite Imaging Seeks A Change In Scenery Best Photo Blogs Poll: How will you use mobile streaming video? Discuss this story Canon, a major manufacturer of PC printers, will invest about 20 billion yen to build a factory at its development base in Toride, Ibaraki Prefecture, and begin production of high-end copiers there by around fall 2005, the Nihon Keizai Shimbun
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FIRST INDEPENDENT WEBSITE

Art Post (Guest) ·
For Immediate Release Contact: Art Post (732) 291-3146 FIRST INDEPENDENT WEBSITE DESIGNED FOR SALES AND TECHNICAL IMAGING PROFESSIONALS EXPANDS ITS MESSAGE BOARDS HIGHLANDS, NEW JERSEY, March 26, 2004¾ The Print4Pay Hotel: The Imaging Professional’s Resource Center, has announced that it is opening up five new message boards devoted to technicians of Ricoh family group products, making it the first independent Website in the history of the office equipment industry that enables both resellers
Topic

Two New Xerox DocuTechs to

Art Post (Guest) ·
customer by demonstrating more ways to profit in the new business of printing to more than 70,000 visitors and customers expected at the company's stand. Some fast facts about Xerox's exhibit at drupa 2004 include: • The Xerox exhibit is located in Hall 13 on a 37,670 square-foot stand. Hall 13 is located on the main fairground at Messe Düsseldorf. • The Xerox stand will feature some 20 production printers and presses - including the DocuColor iGen3 and the new DocuTech 100/120 (Website) - and a
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Re: Need some advise

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In my opinion, Ricoh really doesn't have a "printer" per se' that will accomplish this. I would place a Kyocera FS9520 system in there as a printer for that kind of volume. You might be able to screech by with an AP4510, but I wouldn't do it because I think that is just working it too hard. In HP, they are going to recommend an HP 9000 printer to do that volume. As far as Ricoh goes, I don't know that you can do anything but try to talk him in to a 1055 copier device to do that volume in Ricoh
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Xerox bias lawsuit receives

Art Post (Guest) ·
Xerox bias lawsuit receives class-action status Thursday March 25, 5:52 pm ET NEW YORK, March 25 (Reuters) - A New York judge has agreed to certify a national class-action lawsuit alleging race discrimination against black employees of office equipment maker Xerox Corp. (NYSE:XRX - News), the plaintiffs' lawyers said on Thursday. ADVERTISEMENT United States District Judge John Gleeson, of the U.S. District Court for the Eastern District of New York, has certified a class of black sales
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Konica 105ppm system

Brad Sipes (Guest) ·
I saw the Konica 1050 this past week in Orlando. I have to admit that it's pretty awesome. It will do 6 different on-line folds, duplex 140lb index from ANY drawer, and has a duty cycle of 1,500,000. In addition, they announced the new "bizhub" product line beginning with the Konica Minolta bizhub C350 color unit (35/22 ppm device w/ booklet finisher retails for under $12K and has a cpc on color of under 10 cents) Anybody have questions, please let me know.
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Lyra Research Projects Worldwide Color Laser

Art Post (Guest) ·
Lyra Research Projects Worldwide Color Laser Printer Shipments Will Reach 2.1 Million Units in 2005 Report finds shipment growth will boost revenue to $3.6 billion NEWTONVILLE, MA (March 22, 2004)—The color laser printer market is one of the fastest-growing market segments in the hard copy industry, according to a new report from Lyra Research. The report, A Colorful Future for Office Printers, projects that worldwide color laser printer shipments will grow from 1.2 million units in 2003 to 2.1
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AF1224 Printer Driver problems

Andy (Guest) ·
I have a client with three AF1224's. They all run on terminal servers and the drivers are loaded centrally. My problem is that when they print from the AF1224 RPCS driver, their prints all come out in color. We have changed the defaults in the properties (in the general & advanced tabs)to b&w. I then discovered that the standard icon in the driver are all defaulted to print in color. I copied and renamed these icons (defaulted to b&w and then found I can't delete the origional icons. Can anyone
Topic

When selling wide format

Art Post (Guest) ·
A few questions, if anyone can help.Can anyone put in perspective the ROI for the new FW240?I understand moving all plots to the 240 is one, how bout the others.Art
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Copies and Prints crooked on 1232

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Anyone else having this problem....service is kind of stumped I think they might be overfilling the tray. I have placed 8 1224/1232's and one this one has this problem.Thanks
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Re: 2090 and Bates Stamping

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The launch notice says, "The Bate Stamp Feature for the Aficio 2090/2105 Systems is available for immediate download from the Ricoh Technical Website." If I was successful. the bulletin is attached to this reply.
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Re: When selling wide format

Art Post (Guest) ·
cost is higher, but I can not prove it, so I believe I am being conservative at the .07 cents per square foot. We then have the cost for paper. please remember that the best reproduction on an ink jet plotter with ink jet paper, the same as most ink jet printers. Most companies buy a better grade of paper for thier "black line drawings" (blueprints) and then will buy something cheaper for thier "check plots" (check prints). The better the paper the higher the cost. I use the cost of .055 per
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Re: Aficio 6513 problems

Brad Sipes (Guest) ·
Thanks Art - that's right along with my thoughts. I'm putting a refurbed 550 in (they need copier and printer) as a loaner at their normal click rate and I'll see how that eases the stress of repairs from the fuser portion of the 6513. Thanks
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Re: PDF Printing

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We're having an isssue with 24 x 36. We have a customer whose prints are cutting off when printing from Adobe Reader 6.0. We could print the same file fine with Reader 5.0 on our demo machine just fine. Updated to 6.0 on the demo floor and voila! it cut off printing. Now we have to downgrade back to 5.0...... Not sure why, but our issue seems to be with Adobe Reader.
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Aficio 1013/1013F Closeout

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We got a call from our Ricoh rep today informing us Ricoh is closing out the Aficio 1013/1013F. Don't know about everyone else but these have been the best little systems ever to carry the Ricoh name. And of course Ricoh is now ridding them from our line-up. Surely to be replaced by something far less reliable (sorry...I have good reason to be synical of copier manufacturers). Has anyone heard what Ricoh might use as the replacement system for the A1013/1013F?
Topic

Aficio 6513 problems

Brad Sipes (Guest) ·
I have a customer that is running 6-8K/mo b&w and 1K/mo color volumes on a 6513. They needed the 6513 at the time because of the quality prints (this was sold by a former sales rep). The problems we are having is that the system is eating up fuser & oil units and causing numerous other problems in the field. The customer is using Office Depot paper, which has very ragged edges and a porous surface, to run their b&w volume on. My service dept. is telling me that the paper is causing most of the
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Re: Aficio FW240 NEWS

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Has anyone seen anything in writing on this model (brochure, pricing, etc.)? I just spoke with Savin and I'm told it is being launched in two weeks, so I figure there has to be info available somewhere. I have a bid due today and would love to include this model (the client is preparing to purchase a plotter for a satellite office along with several MFP's). I am waiting on a reply from Savin, but I'm not holding my breath. I'll let you know what I find (if anything). Brian
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Re: Aficio FW240 NEWS

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I finally got a call back from Savin and they gave me less info than I got from Art's document that was posted here. Thanks, Art (how does it feel to be smarter than Savin?). b.
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Re: Aficio FW240 NEWS

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I'm taking the brochure thing seriously Art. I checked all of the Ricoh websites, Japan was the only one I could find that had what appeared to be the brochure.
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Re: AF1224 Printer Driver problems

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Is there a possibility that the document page setup has color as the default? For example, they are using a process black (CMYK) to print their Black pages. If so the process black will count as a full color page. I ran into this with a MAC installation.
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Re: AF1224 Printer Driver problems

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Color is default...it does one click for each color and one for black on a full color copy. You can go to the printer preferences under the printers through the control panel and set defaults to B&W hope this help...feel fre to call or email me -=Mike=- GO Sox!
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Re: When selling wide format

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Don't lose sight of those who don't currently have their own equipment and pay a service bureau for copies/prints.
Reply

Re: When selling wide format

Art Post (Guest) ·
Thats one of the biggest cost is for outsourcing the copies. Another is the cost to produce a drawing on a plotter compared to the cost on our system. John and I spoke the other day and we believe the savings is .45 - .65 cent savings per "D" size drawing. Any others?? Art
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Re: When selling wide format

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Inkjet plotting. Outsourcing is perceived as saving on labor costs, but you have to consider turnaround time, travel time if they have to deliver copies for reproduction. I would also consider the scanning aspect. It would be less expensive in most cases to scan your own drawings to archive or FTP site than pay someone who will charge a premium. Scan charges in our area are between $4.00 and $6.00 per page. It all depends on the account.
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Re: Vision

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Vision Schedule: On May 4, we invite you to participate in Tuesday evening's Welcome Reception which will begin at 6:30 p.m. at the Mandalay Bay Resort and Casino, our venue for the VISION Meeting. On Wednesday, May 5, the day starts with the General Session where you will hear from Ricoh Executives and our guest speaker. After a private press/analyst luncheon we will conduct a press roundtable with Ricoh Executives. You can then tour the Technology Expo or take part in the Seminars. That
Reply

Re: When selling wide format

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Art, Can you shed some light on how you came up with the savings per page vs. a plotter? I haven't delved into the world of connected wide format very often in the past, so this is all new to me (but the FW240 has me psyched on breaking into this market) Also, am I right in my assumption that plotters can only produce line drawings with no fill or gray scale? (again, this is all new to me so if I'm going to make waves in this market, I guess I had better start doing homework!) Thanks for any
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Re: Ricoh sponsors Yankees vs Tampa Bay in Japan!

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For anyone who hasn't seen Ricoh's huge presence at the baseball's season opener in Japan, the Ricoh name is everywhere - bacstop, outfield, and the players uniforms. Just read Mike Mussina's comment abount the Ricoh patch on his sleeve: When players got to their lockers, they found white 3-inch patches on their shirt sleeves with the words "Ricoh" in red. Just like when the New York Mets met the Chicago Cubs four years ago in the first Japanese season opener, major league baseball sold
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Re: Aficio 6513 problems

Art Post (Guest) ·
BULL! The 6513 is also a 50PPM black print speed and 11 ppm color, the problem is the system is hard to service and maintain. We have a few systems that are running a volume of 10K each. However not to do combat with service, why not put a trial in for the a few months and see what happens, if the black volume is printing just give them a laser printer for a few months. I must also say that we have lost 60% of our 6010 and 6513 installs due to our inability to keep them running well. Also when
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Re: Need some advise

Art Post (Guest) ·
an HG connected 600 x 600 dpi Duplicator. This will surely handle the volume day in and day out. The other is to present them with a "bank" of laser printers. The 4510's will do a great job here. I would propose four to five to handle the jobs and then combine them with the parrallel print feature of Smart Net (if thats what we are calling it today). Please let me know how this pans out. Art
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Re: The UC6 Gold with the SeriPrinter Model 25

Art Post (Guest) ·
application? NO! I would tread lightly with this application and get a four color user to try the system and then give his opinion Understanding the full-color quality limitations, does it hold up pretty well...is it still doing as well today as it was at install? Anything else to add? Jim: We do not have any systems placed in a four color environment. I am going to try and penetrate this market this summer. I have some printers that have JP8000's and JP5000's that will be ready to redo their leases
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Re: 2232 & 2238 ACS

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ACS (auto color select) is also on the 1224 and 1232. When you select ACS the system then looks at all of the originals being fed and if it is a b & w then it copies/prints in b & w. If it is in color then it copies/prints in color so you can have mixed originals of b & w and color and the system will then produce the set as is. unlike the 3800 where if you set the system for color ALL of the copies/prints would be color clicks.
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