The Week in Copiers Fifteen Years Ago

the last week of September 2005

It was ten years ago when our industry ushered in the Golden Age for Color MFPs. The last ten years have been a great time in our industry. I'm so excited for what the next ten years will bring us. More and more dealers are changing to adapt to the new normal and I like what I'm seeing from our channel. The Best is Yet to Come!

Enjoy all of the threads from 15 years ago this week

Ricoh's GlobalScan 2.0 Receives Highest Ratings From Buyers Laboratory

Guest · 9/29/057:15 PM

looking for a solution that is scalable, cost-effective and easy to install," said Mark Young, senior editor at BLI. "This advanced solution has the potential to greatly increase Ricoh's visibility in the marketplace." GlobalScan 2.0 accepts documents from select Ricoh Aficio MFPs, and effectively eliminates the process of scanning, creating a file and saving it to the server. Documents can be delivered in several formats, including PDF and TIFF -- with options for searchable PDF, Rich Text Format

Re: 3260 Cost Fact Sheets

Ted · 9/27/059:51 AM

Also, don't forget, the Canon 6800 is 68B&W/ 16 Color . The Ricoh is 60B&W/45 Color. The Canon is "convienience" color like the old 1224/1232 and the new 3224C. It is made to do no more than 30% color against 70% B&W. the 3260C can be just a color copier if you want it to be. Not the 30% color stuff.

Topic

Final Poll Results for service rep comp for sales

Guest · 9/27/054:51 PM

Poll Question: How do your service reps get compensated for leads that they turn in? Results (27 votes counted so far): 6 (22%) We get a fixed dollar amount for any lead that sells. 13 (48%) We get a fixed dollar amount that varies with the size of the system. 3 (11%) We get compensated from the company and the sales person. 1 (4%) We get to sell the equipment to the customer. 4 (15%) We do not receive any compensation for our leads.

Topic

New High Volume from Ricoh?

Guest · 9/29/057:22 PM

Is Ricoh resting on thier laurels for the 2090 and the 2105? These unit are fast approaching the year year mark since they were introduced. I spoke to the HV product manager almost a month ago and he said that there is nothing on the horizon for 6 months (I don't think he'd give me the right info as he does not care for the P4P Hotel). Has anyone heard of a new HV being Beta tested? Art

Survey

your cost for hourly service performed on the road. We will use Ricoh's benchmark of $62.50 for the lowest.

I am not looking for how much you company charges the customer, but what your actual cost i">What is your cost for hourly service performed on the road. We will use Ricoh's benchmark of $62.50 for the lowest.

I am not looking for how much you company charges the customer, but what your actual cost i

Guest · 9/27/054:57 PM

Re: Font problem number 9

chops · 9/23/0511:13 AM

It's not related to the Ricoh or Plotbase software. Must be an internal setting since the same problem occurs when printing to an HP printer.

Re: 3260 Cost Fact Sheets

Ted · 9/27/054:59 PM

With regard to the 0.0062 for black on the Canon. The actual cost (toner inclusive) for the Canon is 0.003 vs 0.0042 for the Ricoh.

Re: MacIntosh OS 10.4

Jayson Gilbertson · 9/24/0511:57 AM

John, For basic printing you can use the HP 4L cups driver. Mac OS 10 runs on Darwin which is unix. The cups drivers work great for basic printing. If you need duplexing then you would have to add PS option. The only reason PS is need is because Ricoh does not write a Cups driver for the machines. I have 3 offices I use the 1515MF's in and none have the PS option and I normally print to them using my G4 Power Book and have never had an issue using the cups driver except no duplexing. Let me

Topic

Aficio 3260 Brochure

Guest · 9/23/053:57 PM

I just downloaded a brochure from Ricoh, the brcohrue states that the print/scan controller is standard with the system. However pricing dated from 8/18 and the connectivity cafe says you have add the controller as an option! Did Ricoh screw up the brochure? Art

Topic

SmartDeviceMonitor & XP2-McAfee

Ted · 9/26/0510:53 AM

I just got a new laptop which has McAfee Security Center on it. I downloaded SDM for Client and some of the features don't work. when I am setting up Ricoh printers and it searches, it never pulls the list of printers up. What do I need to configure in both the SP Firewall settings and McAfee settings to allow this basic feature of SDM for CLient to work? Also, after I have loaded the RPCS driver, it never can see the accessories on the machines. I have to check all the boxes. I presume this is

Topic

3260 Cost Fact Sheets

Guest · 9/26/055:39 PM

Can anyone email the Ricoh supported cost fact sheets for the new 3260. I am up against a Canon 6800 and they are quoting all inclusive, .0089 color and .0062 for black. Help! art@p4photel.com

Topic

Global Imaging Systems Acquires Image

Guest · 9/29/057:17 PM

Global Imaging Systems Acquires Image Technology Specialists, Inc. Boston-Based ImageTech Becomes Global's 19th Core Company TAMPA, Fla., Sept. 29 /PRNewswire/ -- Global Imaging Systems, Inc. announced today that it has acquired Image Technology Specialists, Inc., d/b/a ImageTech, headquartered in Boston, MA. The new addition sells and services Ricoh copiers and facsimile machines throughout the greater Boston area including northern Rhode Island from four strategically located offices

Re: Target Reliability for all MFPs

Guest · 9/25/057:32 PM

MCBC - Minimum Copies Between Calls. Calls required to the machine but not where it has broken down/ failed. This is like PM or CQ. MCBF - Mean Copies Between Fails. This is where the machine has failed completely. ACV - Average Copy Volume. Average monthly copy volume. You can go above or below this figure but this will probably affect your MCBC and MCBF figures. Duty Cycle - NEVER USE THIS FIGURE. This is the theorectical maximum the machine will do in a month. It's typically based on the...

Re: Leads in Colorado

Boston Mike · 9/26/057:25 AM

AdPay, Inc. http://www.adpay.com WHAT IT DOES It provides an Internet-hosted application that enables e-commerce capabilities in classified ads on newspaper Web sites. EVENT 09-13-2005-Announced the appointment of a new Vice President of Sales OPPORTUNITIES potential opportunity to provide... - products and services to support increased sales activities - products and services to support a field sales force Paul T. Wolfe is Vice President of Sales. He will be responsible for sales and account

Re: Leads in Florida

Boston Mike · 9/26/057:26 AM

AmCOMP, Inc. http://www.amcomp.com WHAT IT DOES It provides total care management services for businesses that offer workers' compensation protection. (number of employees: 432) EVENT 09-13-2005-GOING PUBLIC-Filed for its initial public offering (IPO) OPPORTUNITIES company expects funds to be used for... - working capital - general corporate purposes potential opportunity to provide... - products and services to support increased sales activities - products and services to support a field

Re: Leads in Georgia

Boston Mike · 9/26/057:26 AM

Wave7 Optics, Inc. http://www.wave7optics.com WHAT IT DOES It supplies fiber-to-the-premises(FTTP) equipment for residential and business broadband access systems. (number of employees: 50) EVENT 09-12-2005-$18 million in funding OPPORTUNITIES company expects funds to be used for... - augmenting worldwide sales, marketing and customer support teams - product development potential opportunity to provide... - products and services to support increased sales activities - products and services to

Re: Leads in Massachusetts

Boston Mike · 9/26/057:29 AM

activities; services may include PR activities, collateral material development, advertising, and direct marketing services - brand management and advertising services - products and services to support growth in target markets, including marketing, research and advertising services. Arlene Hammel is Vice President, Marketing. She will develop company-wide marketing programs to support sales initiatives, and will also direct advertising, public relations, marketing communications, market research, brand

Re: Leads in Ontario

Boston Mike · 9/26/057:33 AM

and Chief Financial Officer Jonathan Bosloy Chief Technology Officer Crispin Clarke Senior Vice President, Global Sales Peter Ashton Vice President, Product Management Shawn McAllister Chief Architect and Vice President, Quality Assurance Larry Neumann Vice President, Marketing Wayne Burwell Vice President, Engineering Lara Clarke Marketing Communications contact 613-271-1010 (x1052) lara.clarke@solacesystems.com OFFICE(S) Solace Systems 535 Legget Drive 3rd Floor Ottawa, Ontario, K2K 3B8 Canada

Re: Leads in Virgina

Boston Mike · 9/26/057:37 AM

Language Analysis Systems, Inc. (LAS) http://www.las-inc.com WHAT IT DOES It develops multi-cultural name recognition software for government, law enforcement and commercial organizations. EVENT 09-12-2005-Announced the appointment of a new Executive Vice President of Sales OPPORTUNITIES potential opportunity to provide... - products and services to support increased sales activities - products and services to support a field sales force Thomas Woodcheke is Executive Vice President of Sales

Re: SmartDeviceMonitor & XP2-McAfee

v-tec · 9/26/058:14 PM

ted try opening the ports in windows firewall

Re: 3260 Cost Fact Sheets

dmurrah · 9/27/0510:33 AM

Ricoh claims that you can do .07 on color and make money. The .0062 for black is the problem.

Re: DMAP/ ORDERING

Old Glory · 9/30/059:13 AM

Just in the last two weeks we have had one ship-out where the ARDF and Cabinet went straight to the end-user. On another order, the customer agreed to pay express charges to get it here as quickly as possible. Ricoh doesn't seem to know the meaning of express ship because it didn't happen. We tracked the order all the way to our door with a tracking number that ended up not having the machine as part of the shipment and when the machine did finally get here, it wasn't the S/P we ordered, only

Re: Leads in North Carolina

Boston Mike · 9/26/057:31 AM

Financial Officer Glen Shelton Vice President of Engineering Robert Lyle Vice President of World Wide Sales OFFICE(S) TapRoot Systems, Inc. 3000 Aerial Center Parkway Suite 103 Morrisville, NC 27560 Phone: 919-465-2266 Fax: 919-465-2111 TapRoot Systems, Inc. 157 - 168 Blackfriars Road London, SE1 8EZ United Kingdom

Re: Leads in Ohio

Boston Mike · 9/26/057:33 AM

, collateral material development, advertising, and direct marketing services PARTNERS none stated PEOPLE Pamela Springer President and Chief Executive Officer William Tanner Chief Financial Officer Alex Deak Vice President and Chief Technology Officer Peter Morse Vice President of Online Sales Brad Warnick Vice President of Marketing OFFICE(S) ECNext, Inc. 9200 Worthington Road Suite 301 Westerville, OH 43082 Phone: 614-682-5103 Fax: 614-682-5104

Re: Problem with SCAN TO FOLDER - AFI 2035

slim463 · 9/23/059:21 AM

That problem could be caused by a incorrect WINS server setting. Find out if there is a WINS server on the network your trying to connect. If so be sure to enter the IP adress (of the WINS Server) in the network settings menu in the copier. Without the proper information the copier will not be able to resolve the computer names on the network. Slim463

Re: MacIntosh OS 10.4

Jayson Gilbertson · 9/24/0511:55 AM

John, Are all the users using the macs or just 1 or 2. You do not need PS to use it as a basic printer. Standard config is fine. Feel free to give me a call if you would like and I can explain. Jayson

Re: MacIntosh OS 10.4

Jayson Gilbertson · 9/24/0511:56 AM

Jayson, The configuration is one person in a home business that specializes in Aladdin (Jeannie) Lamps. So, if I understand you correctly, this one computer does not need PS to print from Mac OS 10.4? Just a standard print controller? John

Re: Leads in California

Boston Mike · 9/26/057:24 AM

opportunity to provide... - sales training programs - software and systems specific to the sales function - products and services to support a field sales force - recruiting for sales professionals Daniel Turano is Vice President of Sales, East Coast. Martin Phelan is Vice President of Sales, West Coast. The company plans to expand its enterprise sales organization. PARTNERS Calsoft Systems RIM Seven HP PEOPLE Joseph Salesky Chief Executive Officer John Sines Chief Operating Officer and Chief Financial

Re: Leads in Maryland

Boston Mike · 9/26/057:28 AM

, Jr. Vice President of Professional Services Andrew McCasker Vice President of Engineering Mark Nixon Vice President of Sales Todd Brinegar Vice President of Marketing Nathan Day Director of Product Management OFFICE(S) 4GL School Solutions, Inc. 901 Dulaney Valley Road Suite 800 Towson, MD 21204 Toll Free: 800-490-8445 Phone: 410-616-0300 Fax: 410-616-0301

Re: Leads in Missouri

Boston Mike · 9/26/057:30 AM

Chief Executive Officer Douglas Edwards Vice President, Marketing Konstantin Zervas Chief Technology Officer Cassidy Lackey Vice President, Engineering Tom McKeon Vice President, Channel Sales Tim Massey Vice President, Product Development and Support Steve McGuigan Director, Wireless Business Development Sten Karlsson Vice President, Europe OFFICE(S) Handmark, Inc. 105 East 5th Street #201 Kansas City, MO 64106 Phone: 816-472-7256 Handmark, Inc. 214 E. College Street Suite 200 Grapevine, TX 76051

Re: Leads in New Hampshire

Boston Mike · 9/26/057:30 AM

Xelor Software, Inc. http://www.xelorsoftware.com WHAT IT DOES It designs, develops and markets software-only solutions for service quality management(SQM) of enterprise IP telephony systems. (number of employees: 20) EVENT 09-14-2005-$6 million in a Series B round of financing led by Still River Funds OPPORTUNITIES company expects funds to be used for... - working capital - capital expenditures - expanding its engineering, marketing, sales and customer service teams potential opportunity to

Re: Leads in New York

Boston Mike · 9/26/057:31 AM

BlackRock, Inc. http://www.blackrock.com NYSE:BLK WHAT IT DOES It provides global investment management, risk management, and advisory services. (number of employees: 1020) EVENT 09-12-2005-Announced the appointment of two new members to the management team for its Private Client Group OPPORTUNITIES potential opportunity to provide... - products and services to support increased sales activities - products and services to support a field sales force - products and services to support growth in

Re: Leads in Pennslyvania

Boston Mike · 9/26/057:34 AM

companies and government agencies. (number of employees: 300) EVENT 09-13-2005-Announced the appointment of a new Vice President, Sales OPPORTUNITIES potential opportunity to provide... - products and services to support increased sales activities - products and services to support a field sales force - services to support increased business development activities Jim McShea is Vice President of Sales. He will develop and maintain relationships with established clients, and implement new

Re: Leads in Texas

Boston Mike · 9/26/057:35 AM

BuildForge, Inc. http://www.buildforge.com WHAT IT DOES It provides an automation framework designed to accelerate application development cycles and improve time to market. EVENT 09-12-2005-$6 million in a Series B round of financing from Austin Ventures OPPORTUNITIES company expects funds to be used for... - increasing worldwide sales and marketing efforts - product development - accelerating hiring potential opportunity to provide... - products and services to support increased sales

Re: Leads in Washington

Boston Mike · 9/26/057:37 AM

-Announced the appointment of a new Vice President, Marketing OPPORTUNITIES potential opportunity to provide... - services to support increased business development activities - marketing services to support commercialization of its new product Greg Castronuovo is Vice President of Marketing. He will refocus marketing and sales efforts, and prepare for the commercial launch of the company's Phantom(R) Game Service. PARTNERS none stated PEOPLE Kevin Bachus Chief Executive Officer Tyrol R. Graham

Re: Service Rate on Aficio 2090/Savin 4090

Guest · 9/26/057:56 AM

Thanks to all who responded. IKON closed them before we could overcome our VP's awareness of the rates in the world. Thanks to Jim for answering the BEI question. As a sales manager, and in order to be competitive, I believe I should be able to write orders at tne National BEI rate, and force service to adjust either parts usage, or effeciency, to maintain profitability. We only have a handfull of 90/105's in the field, and they all average under 150k a month, so our own data was bad when it

Re: 470 MAC OS 9 plotting

JasonR · 9/26/058:57 AM

He said he's using OS 9 for client, Plotbase server must be XP or 2000 pro. First, how are you setting up the printer? I have not read the directions for Mac install, but I assume you would use "Desktop Printer Utility" to setup an LPR printer. The IP address is the IP of the machine, the Queue is the exact share name of the printer. Let me know what isn't working and perhaps I can help.

Re: Shrinking During Scanning -Ricoh 2035

JasonR · 9/26/051:12 PM

As far as the shrinking, that is usually an application problem. Windows image viewer and Adobe Acrobat both shrink apges by default. Make sure your application is set to print the image at 100%. You can usually tell if something is at 100% because it will run off the right side of the page. Remember that the SCAN is 8.5x11 but the PRINTABLE AREA is a bit smaller due to page margins, etc.

Re: MacIntosh OS 10.4

JasonR · 9/27/059:50 AM

meant our devices would print (without device specific features). Thanks.

Topic

Final Poll Result: How does your M.A. work with "add on" boards

Guest · 9/27/054:52 PM

How does your M.A. work with "add on" boards, such as fax, scanning/printing, nic cards? Or even if the model was sold bought as an "SP" configuration. Results (36 votes counted so far): 31 (86%) Fax, scanner/printer and NIC cards are covered under our parts & labor agreement. 5 (14%) We do not cover the fax, scanner/printer or NIC cards. we charge an extra fee per year under our parts & labor agreement.