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Reply to "The future of our industry, your thoughts?"

We had a ricoh rep come in a while back and tell our team that boxes were going away and if they didn't get on board with solutions/MNS/MPS/Services etc they would be left behind. I believe the solutions will play a major part in the future, but I don't think the box is going anywhere. My father who has done this for about 40 years now tells me about all the people in the 80's talking about going paperless and not neededing the box anymore to conduct their business. Historically we have not been very good at software sales. I do see a shift in that as more and more appointments it is coming up with clients.

 

I also think the Direct operations will eventually be sold off as eventually something that is not profitable will go away. Then the manufacturers will come back kissing the dealers a$$es and begging them to do more business with them. At some point they have to stop subsidising the direct losses with the dealers profits.

 

MNS has been a joke for us as well. I sat in the CDA meeting a while back and it was mentioned how many people were making money in the group off MNS. There was only a small handful out of the 80 dealers who said they had made money doing it. I end up spinning my wheels discussing it with clients as well. I find many of the people I talk to still want their IT in house. One of my larger clients just got rid of their outsourced IT and put a guy on staff and the reason had nothing to do wtih money,but instant support that was hands on.

Last edited by Jason H
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