Take a look at the RBS quote that posted yesterday! It states, their "best" price the first time. In essence they are teaching their people to be just "order takers". Even the Ricoh web site is no listing MSRP with lines drawn through the MSRP to indicate they are discounting.
I have no problem with discounting, however there is no reason to put the MSRP on the site and then draw a line through it, the only reason that is done is to initiate a call to their in-line order taking department.