Skip to main content

Reply to "Rumor has it....."

Dear Ricoh Family Group Dealers,

Thank you for your continued support of Ricoh. We truly appreciate your business. As you know, our dealer channel is a critical part of our growth strategy.

Our new integrated leadership team at Ricoh has been focusing on a strong growth strategy through our dealers, and increasing the level of support we provide to you. While we see many dealerships aggressively growing their business with Ricoh, we still recognize the need to further increase our financial and structural support to help expand and grow your business in the coming years. With this important strategic plan in mind, I have decided to make some changes to our internal dealer division organization, effective December 1, 2010.

Our new dealer division support structure is designed to best align our sales and support resources to continue providing you with strong sales coverage, while also helping you better respond to changing market and customer demands, as well as providing focused programs to help support your growth objectives. Our new structure is organized geographically, rather than by brand. Through this structure, we will provide strong coverage and support to all Ricoh, Savin and Lanier dealers in a given geography, with District Business Managers supporting all dealers in a geography, regardless of brand. Of course, our commitment to the three brands remains unchanged and we will still go to market through our dealer channel under three brands – Ricoh, Savin and Lanier.

Our new structure will have enhanced teams exclusive to dealers that you can call on to support you in key strategic areas, such as Managed Document Services (MDS). We will also utilize additional MDS resources within Ricoh to assist with your business growth in this area. Other dealer support specialists will focus on production printing and digital duplicators for the dealer channel, while Vertical Market Managers will help you leverage Ricoh’s relationships with group purchasing organizations.

Additionally, several other new functions and systems are being created to improve the general service level for our dealers. These include new marketing tools, web services, simple purchasing methods and inventory efficiencies, to name a few.
Lastly, as part of our new structure, the dealer service support team is now exclusively dedicated to the dealer channel
.
Our new Region structure for the dealer division now consists of two Regions, East and West, led by Mark Conant and John Stewart respectively, as Region Vice Presidents. In addition, reporting to Mark and John, we will have four Areas, with Area Directors leading a team of sales and support specialists to help you meet your business objectives.

With our dealer division changes, Art Mahony and Bill Corry will take on new responsibilities within Ricoh. I appreciate their hard work and excellent contributions over the years. Please join me in wishing them success with their future endeavors.
Your new District Business Manager and Region and Area leaders will be in contact with you to review the structure and support in more detail. I strongly believe that this new organization structure will enhance our capability to increase our support to our dealer community, while increasing your dealership’s capability to respond to new market requirements and growth opportunities. Should you have any questions about this announcement, please reach out to Mark Conant, John Stewart or myself.

Best regards,
Kiyo Shimizu
Vice President, Dealer Division
Ricoh U.S.
×
×
×
×
×