Reply to "Ricoh Rumor!! New Strategy?"

quote:

Originally posted by Ryan:
This seems to be a pretty good box but I have seen some problems. First of all if you have the Muratec machine, make sure you don't forget to put the Muratec sticker over the Samsung label!!! LOL One pain in the ass thing is having to tell the machine what size paper is in the tray whenever you refill the tray or load the bypass. I can understand and accept having to set the bypass size but not the main trays!!! Kinda stooooopid if you ask me. Also you can't recieve faxes in 11" and 14". You have to pick one or the other. That really baffles me because you can recieve in both sizes with the 3550 (Sammy 5530), even from the bypass. I guess you can resolve this by fax forwarding to email. But most customers still like to have the real deal in their grimey little hands. You know that old saying about old dogs! The next issue is the one I think alot of my customers are going to complain about. When you try to do a long run of even one document with 14% or more coverage the machine pauses every 11th or 12th copy for 4-5 seconds then starts up again. At first the guys down in Texas at Muratec thought it might be a memory issue but the machine comes with 256mb. We think it's a toner add issue. If you check the toner inlet on the dev unit it is really small. If you copy something with more coverage it seems to pause earlier like on the 8th or 9th copy. I've even seen it pause on the 2nd copy. I'm still waiting for Al at Muratec to get back to me on this one. I faxed him a copy of our Densi test sheet which has 14% coverage and his machine was pausing as well. It's kinda hard to sell a 45/m machine that pauses for 4-5 seconds every 10 copies or so. I don't even see anything in the specs to defend this. Have any of you seen this?