The Epson thing is a joke. You can buy it on-line for less than you can buy it from Ricoh and so can your customer.
I've got a customer right now who is at end of term on a 48 month lease on a LW426 and I have no choice but to go back to them with the exact same machine......oh and my cost is now higher for that same machine thanks to Plotworks (which gets thrown in the garbage).
Would love to have KIP now.
I would be absolutely shocked if 16% really set up PlotWorks. I can tell you its been 0% here. I'm guessing that 15% out of the 16% that did set it up were Ricoh direct sales.