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Reply to "RBS Rumor"

Art,

Shaja is correct in her statements. As an RBS direct rep. I experience the same problems internally as she does externally. I spend equal amounts of time if not more solving customer problems (without response from many within the company) as I do selling. The Lanier merger has presented many problems, which we anticipated. But not as bad as it is now. Hopefully with the new upper level changes in Ricoh Americas there will be some positive changes that make their way down to us and our customers.
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