I just got bit by Ricoh not refreshing models. Had a customer come to end of term on a particular model (MP C401sr) that has not refreshed now in over 4 years. It launched in May of 2014 and has never been refreshed. To me that's inexcusable. Because of the configuration I had nothing to offer the customer other than a brand new machine in the same model and configuration as the old machine or the option to take the Buyout to keep. The customer took the buyout. It really burns me to have a customer take a buyout for that stupid reason and now I'm worried that they will take the buyout when their other copier comes to end of term next year.