Another take on this: Dealers and manufacturers need to make MFP connectivity as easy and pain free as possible. We are seeing a very steady decline in clicks. Instead of viewing a customer call for minor IT support as an inconvenience or as an opportunity to bill them an IT charge view it as a necessity to keep the clicks flowing. We want them making clicks......don't we??!!!! Do we want them to get discouraged from having connected MFPs???
Why is it that I can use a free app on my phone from Hammermill Paper to easily find and print to any printer on a network I am attached to yet my customers need an IT tech to go on site or remote in to set up printing from a PC or scanning to a PC. My phone also has a free app that magically lets me print and scan using my Ricoh devices with minimal set up yet for some reason printing and scanning with a PC or Mac remains stuck in the year 2000?????
We need to make using our devices as easy as possible for our customers to give us clicks before the customers stop making clicks altogether.