im curious to know what others do within their companies when it comes to initial connectivity and connectivity issues after the sale. I see competitors saying they will network 3 computers and after that it is 130.00 an hour. I usually use this against them as we will connect an entire office during install regardless of the number of people. I can't imagine someone giving you something like 10 machine for 200 users and you saying we will do 3 of them included....
After the initial install our clients get opted IN to a network agreement automatically by mail for 20.00 per month per device. They can opt out from the mailer and then every call for print drivers or scanning issues is 130.00 per hour. If they are under our network contract they can call us every day if needed. We had about 75-80% of clients keep the network agreement. It is a nice revenue source each month thats for sure.
What do your companies do for this?