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Reply to "jOB TRACKING W> GESTETNER A045"

Thank you everyone for your help. This deal is going south though. My IT people are telling me that with the plot base accouting you can only put in the details or codes from the actual plot base controller.

I have 8 client computers running to a plot base controller which my company provided. None of the "client" stations can enter in codes for a print job, unless they rip the job / then go to the print server and enter the details.

RICOH support told me that you should be able to do that from the print driver on the workstations. So I am definitley cofused.......

Also, I have been told that RICOH came up with an upgraded print driver, version 3.2, that is a fix to issues they had with version 3.1; but of course, I was told there is a charge for that. Can anyone share insight on this.

Something else that I was recently made aware of is:

The client computers are running XP. Anytime a cpu is shut down or logged of the driver becomes unusable and has to be re-installed. I knonw at home, I run XP home edition and that happens to a little ink jet that my wife uses.

What are your opinions on this. Do you think that is a WINDOWS issue or does anyone think this could be improper installation. Once again I thank everyone for their insight and help.

Good Selling.
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