yup, i do bulieve i wuz kiddin. I have been blessed with an excellent service staff and have very few "problem child" systems out there. my first thought on a problem with a system is to look at the initial training that was done and look to making sure the customer was properly trained. it's likely that a fair amount of times that this takes care of the "problems" Saturday? wow...i may work 60 hours a week, but the Saturday work is usually paperwork from home. 