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Reply to "Jam Frequency"

beachcopy, there are no absolutes.(Except w/ orange juice) But we agree that the right volume and care levels are imprtant to the MCBF. My secret is keeping the machine clean and the customer kept informed on its operation.
We have some (and I'm talking digital models from the last 3 years) that literly go from PM to PM. We have a few that were sold in the wrong envirnment and we upgrade where we can. Downgrading where necessary? I dont think so! We just bite the bullet and do the calls. Copiers have quirks, mostly related to copy quality but also paper feed. For instance, Legal and Ledger may rarely be used in a certain office but since they have the cassette they will load it. 6 mos down the line they try it and it jams. Everytime the machine is on, the trays are raised and sometimes stay raised for paper feed. If the paper is never fed or it takes a long time to go thru a full pack, the paper will take on the shape of an slope instead of straight and jams and skews result.
This is the keep the customer informed part.
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