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Reply to "Jam Frequency"

Jomama,

When I go to a machine, I check the total prints since last call, and the total jams since last call (among other things) and determine if the machine is performing at an acceptable level, considering lots of things like # of operators, environment, correct volume for equipment etc. Are you saying that your equipment runs from PM to PM with no jams? I need to know your secret!!

I think also that what is tolerable to the customer and service dept has something to do with it, but my theory, as the owner of the company, is that even though the customer may not place a service call at a certain jam frequency, they will decrease their use of the equipment. In other words, the better the machine runs the more clicks.

THANKS guys!
Chris
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