Now is worse than ever with the RICOH product! RBS or RICOH AMERICA as I think they call themselves now, are dirtbags. The philosphies that they are using and actively marketing are destroying the marketplace and the value of their name; by the way which was built by the dealer community.
Quite frankly, I am very happy that my company has offerings from different vendors. My region is already oversaturated with RFG products, that quite frankly aren't better, more feature rich than any other manufacturer. Not to mention, 80% of the reps that RBS and other powerhouses employ are bozo's and couldn't sell or comprehend the term value if it was shoved down their throat.
Unfortunatly, it seems as if RICOH isn't the only one doing this though. I belive that the manufactuers who have been profiting from the dealer community get enjoymentment from watching small companies go out of busienss and stuggle because they can sell the box for less. There is some irony though!
The Companies who create the solutions for us to engage customers with have nothing to offer from their direct branches, atleast in my region than a bunch of idiots with such horrible salesmanship that they can only sell somthing with the BOX MOVER MENTALITY WHEN THEY ARE BUYING BUSINESS.
Good Luck Ricoh and See ya Later, I am leading with my second lines.