Reply to ""I don't give a sh** about dealers""

fisherMaven VIP

My solutions horror story is DocStar. One of my major MFP customers has a DocStar system. Year after year my customer has paid for DocStar's "Softcare" product support which is supposed to entitle the customer to support and the latest software updates. I'm guessing they've paid $18,000 through the years for the software support for which DocStar really didn't have to do much of anything. With the latest update they are now forcing the customer to upgrade to a whole new platform and here's the catch........You have to pay DocStar to do a data conversion to get your data onto the new platform. At minimum this upgrade will cost the customer another $14,000. I can tell my customer is not happy. Me as the sales rep am caught in the middle as the bearer of the bad news.

4/9/193:52 PM

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