I read this thread with great interest but am doing pretty much everything already listed. My problem is in finding a customer who NEEDS a new solution. Our Savin line (Ricoh) do not wear out! Our dealer supports our machines for as long as we can get parts so I have equipment which has been in the field for 8-10 years and can't get them to upgrade. Why should they? If it ain't broke! Then there is no loyalty anymore and when some decide to buy new they go the cheapo route and get a Kyocera. Then they are not buying again for 3 years minimum. I can win a bid if I can find someone who is actually interested in buying. How do you find those folks? PS. I network constantly, belong to 3 or 4 business groups and send out monthly newsletters. I am at the end of my rope! BTW, we are only making $500-$800 over wholesale so I'm not making any money either. I've been doing this for about 3 years and really getting discouraged.