Reply to "Got A Situation! What would ou do?"

ChuckElite P4P'er

Joe, keep us updated as to the solution you come up with. You stated "a couple of issues" and they want new machine - there are ALWAYS a "couple of issues" so my thought is can't they be mitigated with deferred service/supplies or free service on their laser printers?

Take away's on this are #1 Do RIGHT by the customer #2 Don't try to squeeze more profit out of him - be the GOOD GUY and #3 Whatever your fix, babysit the heck out of them so they know how concerned you are - there'll be a referral down the road.

1/9/126:29 PM

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