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Reply to "Got A Situation! What would ou do?"

You likely made a big profit on the first deal based on the wholesale value of used gear. Customer is screwed.

Best thing to do is do the right thing. Forget the idea of "making a few bucks" on this one and do the right thing for the customer. Make the current machine right or replace it for them at no additional cost or harm to them. Be happy to keep the customer.
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