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Google Cloud Print

I have installed the Ricoh App for Google Cloud Print which allows you to install a google printer to their cloud server without having to use a PC as a host machine.  So far, I can print PDFs but everytime I try to print anything else I get an error in my https://www.google.com/cloudprint#jobs browser page.  I talked with Tech support for 2 1/2 hours doing everything including removing the app, removing/rebuilding Java and everything we could think of until I was further behind than when I started.  I have now got it back to where I started.  Has anyone had any success with this and can you shed any light on what I may be doing wrong?  Firmware is correct but I'm open to all suggestions.

 

Thanks!

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