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Reply to "Four Hour Support for On-Site Service "Does it Really Mean Anything Anymore?""

fisher posted:

Our company is known first and foremost for its service.  We have a competitor from the next state over who sells the same product line but uses generic supplies and might not show up for 3 days when the customer has a problem.  They will quote $0.00 nothing  for the service plan and promise the world.  They are hard to sell against on price but for every deal we lose to them we probably pick up two disgruntled accounts of theirs.

I hear you on that, I just picked up one today from that same vendor.  But it was for the maintenance portion of the account.  Doesn't help me know, since they have two devices that are less than two years old.

All I'm stating is that we tout how good we are until we're blue in the face.  Maybe we need a list of anti references for those dealers that don't perform good service?

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