Reply to "Customer Hand Holding"

Jason HMaven VIP

I am seeing it with the GIS dealer in our market all the time. They go in and start the conversation right before the deadline and the in the middle of the deal Ask the customer if they sent their letter to the leasing company. When the customer says no they make a big deal about willing to help them with the leasing company and get them out of the renewal and into the new lease. I’d say unfortunately that works about half the time for them from what I’ve seen. The other half ends up with a furious customer who goes elsewhere the next time around.

1/28/1810:36 AM

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