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Reply to "Customer Hand Holding"

I don't want you to get the impression that I don't still take short cuts and end up paying the cost later because I do. Hindsight is always 20/20. Don't make me admit how many times I've told a customer that their verbal phone order is good enough and then have them back out or I've said "my guess is...but don't hold me to it..." and then have them make me live with an incorrect guess.
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