Reply to "Customer Hand Holding"

John RoofElite P4P'er

I guess I have to agree with you both. Now that my dander has had a chance to cool down. I do agree that we do what it takes to get the job done, and ensure that the customer is happy. In this case, it was a stab in the back after I had taken the letter to the customer, but did not follow through with getting the signature at that time, and sending the letter myself. I don't know if I will lose the customer over this, but we'll just have to wait and see. Thanks for the insight. It was very appreciated!

1/25/084:29 PM

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