I concur with Old Glory. If my income rides on my customer I will become a babysitter. I encourage all of my sales reps to handle the letter of intent for them and make sure it gets to the leasing company. Though it is their reposnsibility it will always snowball to us if the lease goes into renewal. To avoid this I make sure all reps use documents with no renewal clause in it just month to month. I know renewal clauses were designed to protect base but in the long run it just leaves "ill-will". Great topic of conversation.