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Charge for IT support

Question for p4p colleagues- Do you charge for it support? If so, how do you structure the charge? Is it a M/A add-on, or is it T&M (on a per-call basis)?

Not looking for any specific charge rates, just a general idea. And, by IT support, I mean routine support to keep your mfp base up and running.

Thanks for your input-

Bill

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