Reply to "Challenges when upgrading from 3.3 to 3.6"

Msh (Guest)

In the couple cases where I updated the software, I ended up reinstalling windows and starting fresh. Ricoh provided me this information, but I haven't had the need to try it since....

HKey-local-machine/software/classes/installer/products will have a number of 32 digit keys. Open each one. If it refers to Plotbase, Scanbase, Apache, PlotClient ,PlotClient Web, or PlotClient HDI delete that key. If it refers to something else LEAVE IT ALONE.

After removing these keys, as well as the RW240 directory(need to stop SNMP and Apache services to delete), the Spool directory, the WinPrint Driver, and any icons, or start menu items related to Plotbase, and checking that your preinstallation System settings are correct, the install should proceed successfully.

10/2/079:28 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Premium Membership Required

VIP/Premium Membership

Please wait...