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Ricoh Hong Kong Limited Unifies business Units to Forge a Stronger Brand in Hong Kong
[10/2/03 9:58:04 AM]

Ricoh Hong Kong Limited (RHK) announces to unify all their local trading entities into one single company name with effect from 1 October 2003. The trading names of Ricoh Office Solutions and Ricoh Document Solutions will be discontinued thereafter. Hence Ricoh Hong Kong Limited will be the only trading entity from October onwards.

The unification of the business units follows Ricoh group¡¦s direction in forging a single brand for their sales and services with strong local presence. It only signifies Ricoh¡¦s further commitment in the territory. The consolidation reinforces Ricoh as the leading provider of innovative document solutions in Hong Kong.

Celebrating RHK 40th anniversary this year, the company pledges to set a new milestone to be the Winner in the 21st century and a leader in document solutions by:-

Launching a new contact centre to bring forward the ¡§Customer for Life¡¨ service approach and aim to achieve total customer satisfaction;
Responding to customers¡¦ service calls in an average of 2 hours supported by our 6 state-of-the-art branch service centres to maximize machines¡¦ up-time for high volume printing and copying;
Offering one-stop services including system integration and network support that enables document solutions;
Investing in training for their sales and service staff with focus to support colour and network printing solutions;
Practising quality and environmental management to aim for continuous improvement and sustainability.
Apart from the local operations as a major provider of digital document systems, office supplies, document management and printing solutions, RHK also serves as a regional logistics distribution centre for products and spare parts supplies for Asia. It also includes the distribution of Ricoh photographic products. With stronger support in logistics management, Ricoh will gain competitive advantage in the long run.

Speaking at the announcement of the new arrangement, Aaron Yim, the Managing Director of Ricoh Hong Kong Limited said: ¡§The consolidation of our business units in Hong Kong will strengthen Ricoh as the No. 1 copier brand in Hong Kong as well as the leader in document solutions. We offer a wide range of services from consultancy for tailor-made solutions to ready-to-use solutions for SMEs. The new company set-up will enable us to provide a total solution to customers that can enhance customer satisfaction.¡¨

According to the Semi-annual Copier Market Report of IDC, the overall sales of Ricoh black-and-white copiers and digital multifunction systems hold the No. 1 market share for 4 consecutive years. The latest IDC report of 1H 2003 shows Ricoh sustained its leading position with a 29.1%* share and is 7% ahead of its closest competitor. Ricoh provides multifunctional digital systems with document management software to facilitate easy communication in the connected world. To support the fast development in colour and network printing solutions, Ricoh pioneers the market in offering system integration and network support services that is most beneficial to SMEs who may have limited internal IT support.

In addition RHK was the overall winner of the prestigious HKMA Quality Award in 2002, in recognition of their commitment in quality and continuous improvements. As a world-class manufacturer, Ricoh is also striving to bolster their technological capabilities to become the world¡¦s No.1 product engineering company, providing the most comprehensive and competitive hardware such as colour laser printers, high volume printers and document systems that allow users to freely and simply connect and share information.
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