@Greg Moseley posted:Most dealership service operations are over-staffed with technicians. The challenge really is that Effective Time each day is low which has become the expected norm. Service departments can’t monitor to the individual tech’s strength/weakness nor can they provide non-salary compensation to retain the best overall performers.
The greater challenge is 40%~63% of new placements have a MSRP of less than $2000 which is really difficult to support service operations through maintenance agreement income.
Interesting....I've been doing this for 41 years and I would say that 95% of my new placements are move than $3,000 each. If I were to ask 10-20 other guys and gals like me I would say that we'll all be lose to that same 95%. I would also say that the MFP dealerships will not bother will selling devices that low. I know I won't.
now if you're talking about MPS there might be a story to tell.
I would also give you 5 dealer principals that I spoke with that don't have enough techs and they can't find techs