Most dealership service operations are over-staffed with technicians. The challenge really is that Effective Time each day is low which has become the expected norm. Service departments can’t monitor to the individual tech’s strength/weakness nor can they provide non-salary compensation to retain the best overall performers.
The greater challenge is 40%~63% of new placements have a MSRP of less than $2000 which is really difficult to support service operations through maintenance agreement income.