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Reply to "A Few Reasons Why Most Clients Hate Copier Dealers"

That one is terrible. I see some similar to that but not that bad. The more you can enlighten the potential new client on what to watch out for the better. 

We do not charge for delivery of toner and our escalation is possibly 10% but very negotiable. We also will track prints quarterly and adjust as needed. 

These things help us keep the client forever.  The sales person that did this original deal is a very bad person to have in our industry. He or she makes us all look bad. And the dealership or manufacturer should be ashamed, Carl Little

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