3800 CMF Problem, need help

Another re-post from the old site, information here is great please re-read.

From: LisaPeace (Original Message) Sent: 6/9/2002 7:59 AM
Hi there! My office found an issue with the 3800CMF (also w/the 3800C) this last week and don't quite know how to handle it. We've been told to position these products as a b&w product that also does fast color....but here's the deal: If you go to copy or print a mixed set of originals (b&w and color), the meters on the machine don't toggle back and forth. If your first couple of pages are black when you send over a print job, then those count as b&w. If the next one is color, it does switch to color. BUT if the next 50 pages (or however many) are b&w, they all count as color. Likewise, say you have a black and white document and the first page is color only....then ALL prints click as color.

When copying, it's all or nothing. It doesn't toggle back and forth at all!

We contacted Ricoh support to try to find a fix, and were told, yep, sure enough, there's no way to fix it. Even though there's an option in user tools for b&w recognition!

Have any of you run across this? How are you doing your maintenance contracts then? We were going to charge .08 per color (toner excluded) and .02 per b&w (supplies included). For example, I've been working on a deal for a while, and she was just ready to sign. Her whole application is double sided newsletters. One side color, the other with only and address bar in black and white. She's not too thrilled about paying .08 just for that one bit of b&w.

Any thoughts or feedback would be appreciated!

Lisa
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