Ricoh Family MFP's

New Ricoh MP501SPF & MP601SPF's

Art Post
The MP501SPF and MP601SPF are new A4 devices that may launch in July. They were originally planned for June release but seems they have now been moved to July. I stumbled across these new products with the drivers already available on support.ricoh The 501 may be a replacement for the SP5200S and the 601 maybe a replacement for the SP5210SF/SR. Don't have much more than this, thus soon, we'll have a 52ppm & 62ppm A4, where is the 70ppm A4? Seems these two devices will have all the...Read More...
Last Reply By exit148 · First Unread Post

Ricoh Pro 8200s Family

GIntel
Hey Team, I hope all is well. I noticed the Ricoh Pro 8200 series is now on its US site - http://rpp.ricoh-usa.com/products/production-printers/cutsheet/ricoh-pro-8200ex-8200s Can anyone confirm if these products have indeed launched, and if so, can anyone provide those awesome Ricoh "What's New" or Sales Guide documents? Thanks, JakeRead More...
Last Reply By Art Post · First Unread Post

Fantom Files

I have a medical office that is experiencing a strange problem. Faxes are being forwarded to a shared folder on their server. The users are uploading the files (PDF) into their EHR software (Practice Fusion) which is accessed via browser and is in the cloud. They then delete the file from the folder. However, the file comes back. This does not occur when the file is deleted without uploading and seems as if the browser is somehow keeping the file open and not allowing it to be deleted. Has...Read More...
Last Reply By jswinberlin · First Unread Post

All Ricoh A4 devices = no stapler

Art Post
Today, I was like wtf? We don't have any A4 device that has an optional stapler anymore? I checked the 402, the 501, the 601 and nothing. I called my DSM and stated, "we don't have this anymore?", "why", of course I knew that he could not answer that. However it did make me wonder if that was a planned move not to offer staplers on the A4 devices any more. Thinking that this would drive more A3 sales. I was up against a Canon black A4 device that has an optional stapler and I got nothing.Read More...
Last Reply By BCarroll · First Unread Post

Question about author's name metadata in scanned files

Hi everyone, I'm an active Ricoh re-seller in Belgium. We have a customer who ask us the following. It'is a law firm who want to personalize the metadata of the scanned files. They have some MPC5503SP equipped with Equitrac. They want to have the name of the company in each scanned file as author's name. Does somebody have any experience in this kind of case ? Thanks a lot for your help. Regards, St├ęphaneRead More...
Last Reply By Haegeman · First Unread Post

Ricoh Flex Credits?

GIntel
Hey Gang. Wondering if anyone could share details on Ricoh's Flex Credits, specifically what products are covered right now and what the credit values are. I have this list from 2015 (http://screencast.com/t/poJSXujk), do you know if this is still correct or if the products and values have changed? Thanks, JakeRead More...
Last Reply By Art Post · First Unread Post

MP501 Question

On a MP501 I have a customer that basically uses it as a scanner and one of the things that they do not like is the "Progress Page" that shows them the status of the documents that they are scanning. Is there a way to turn that off so that they can get to the scanning of there next documents so things go faster. Thanks in advance for your help.Read More...
Last Reply By Art Post · First Unread Post

Xerox 7855pt

I'm competing against Xerox state contract. They have a Xerox 7855pt. I cannot find any specs on this machine on buyers lab. I can only find 7855 and 7855i, does anyone have any information on this machine, maybe how it differs from the two that buyers lab lists? Thanks!Read More...
Last Reply By Art Post · First Unread Post

Last Destination Help

Hello, we recently upgraded an account that had LD445C and now we put in MP4504 and they are complaining that their old copiers kept the last destination when you were scanning to either a folder or a FTP site. Is there a setting that we are missing or something that we can change to make this happen on the new system? We do not want to use batch or sadf mode as they put all of the documents in as one file and they need each scan to be different files. Help in this would be greatly appreciated.Read More...
Last Reply By Old Glory · First Unread Post

New Ricoh SP C841/C840

Art Post
Was just cruising the Ricoh Japan site and came across this new system. Looks awesome, wonder what the specs are. Hope it can have a Fiery.Read More...

MP C6004SP & Fax Routing to Folder

Art Post
Had an interesting question posed to me and I don't know if there is a way to make a change with the MFP settings for Fax. On occasions the customers server will go down, during the time that the server is down, incoming faxes will not route to the fax folder, they will then print. The client can't have these faxes out in the open? Is there a setting with the MFP that we could make a change that the faxes would not print but be kept on the hard drive until released?Read More...
Last Reply By Art Post · First Unread Post

PostScript

I have a customer who has a Savin C9120 and a Savin MPC2003. They just got a new Mac and in order to get full print functionality they would need to purchase PostScript options for both. This would probably be about $700. Does anyone have documentation on why Mac requires PostScript? I know I can come up with some work-arounds but PostScript is really the way to go.Read More...
Last Reply By Czech · First Unread Post
Ricoh FAX4430NF, Savinfax 3770nf, & Lanier LF417e Inventory Depletion Notice Please be advised that we have depleted all inventory for the following models: Model Name Item # Ricoh BOM Savin BOM Lanier BOM Ricoh FAX4430NF 430535 4430NF-RS Savinfax 3770nf 430535 3770NF-SS Lanier LF417e 430535 F417E-LS There will not be a replacement model. The stand-alone Fax model that is still available is the Fax 4430L. The SP 311SFNw and SP 4510SF A4 MFP with fax capability should also be considered...Read More...

SMB Scanning Mac OS X 10.11.5

OK, I have a Mac user who insists on updating the OS every time Apple releases an update. The problem is, inevitably scan to folder stops working and scan to email is not acceptable. The end of last year I set it back up for 10.11.1 or something like that and now that they have replaced their router and updated of course it doesn't work again. I can browse to their Mac but cannot see below it. After an hour or so with the hotline, they're out of ideas. I was wondering if anyone had any...Read More...
Last Reply By jswinberlin · First Unread Post
Post By Email

You can also post new topics to this forum via email. Just compose your topic and send the email here: forum+ricoh-family-mfps@print4payhotel.hoop.la

×
×
×
×
×