Ricoh Family MFP's

Xerox Job Build

I have a customer who was using a Xerox Job Build feature to copy mixed single and double sided documents (so they are not charged a click for blank pages). How can I do this on a Savin/Ricoh? With Xerox Job Build you can tell the copier these pages are single sided and these pages are double allowing you to only be charged for the pages with coverage. I can't figure out if or how to do this with the Savin. Thanks!Read More...

Scan to email with Office 365

We have a mail server we use for most of our clients. However, I have a customer who wants to use their Office 365 mail server. Does anyone have documentation on how they have done this successfully? I have referred to the information here https://support.office.com/en-us/article/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-365-69f58e99-c550-4274-ad18-c805d654b4c4 but haven't really picked through it yet or cracked the code. Thanks!Read More...
Last Reply By BCarroll · First Unread Post

Central Address Book Management

Bumble001
I have a Hospital that is using 8 Ricoh units. I am using a MP 501 as a Central Address Book server. The hospital is looking at expanding there fleet of units to 12. I am told that Central Address Book server will only work for 10 units is there another piece of software I can use to get central address book functions? Also I have a C407 installed and it will not connect to the central address book on the MP 501 as the C407 is unsing GW+ architecture and the MP 501 uses GW architecture has...Read More...
Last Reply By BCarroll · First Unread Post

Locking down features

I have a customer who wants to really control what can be changed on the MFP (Savin 2555SP). This seems like it should be easier than what I'm experiencing. I have been successful in locking down the address book. However, when it comes to Tray Paper Settings and other things that end users might change I'm scratching my head. Can anyone provide some detailed information on how to prohibit users from making changes?Read More...
Last Reply By jswinberlin · First Unread Post

Mac Booklet Printing

We're running into an issue with several Mac users. Here is the general run down, when printing a PDF and using the "magazine" feature of the MFP either through the print driver or the application, pages are not centered. When the same document is printed from a PC it is correct. The only workaround we have found is to print the document to the Document Server and go into the Doc. Server through Web Image Monitor or from the MFP touch screen and use the MFP to create the magazine. This means...Read More...
Last Reply By jswinberlin · First Unread Post

Syntax Error

I have a user who is intermittently having problems printing from their Mac to a Savin MPC3004ex. When they print, they are getting a sheet that says: Error: Syntaxerror Offending Command: true cvt lfpgm glyf ( \head Stack: -mark- /sfnts I believe this is a PostScript error. Any idea how to resolve this issue? I have removed and re-added the printer. I have changed the printer from PostScript Emulation back to PostScript. It isn't occurring currently but I think it will come back. Thanks for...Read More...
Last Reply By fisher · First Unread Post
Can this be done easily? We're coming up with ten steps (key touches) to get this done. We can't automate any of the process. Someone brought up security certificates, but I'm not sure how those work. Our client has no server in the satellite office. Needs to send encrypted or secure emails to one user at the home office. Can't use the cloud because of HIPAA restrictions. They want to be able to scan to that one destination. Any ideas?Read More...
Last Reply By Art Post · First Unread Post

Ricoh DD6650P no longer available

Art Post
I just went to check Aficio League because I needed to quote another DD6650P. Seems Ricoh does not off this model anymore. In fact it seems Ricoh only manufacturers one duplicator for sale in the states now. When you visit the Ricoh web page they do show a graphic banner with the DD6650P. WTF?Read More...

Blank Page Removal

With the SPDF scanning is great. However, you can end up with a lot of blank pages. The OCR option is not a good solution for this because it really slows down the scan process. What solution do you recommend for blank page removal? I'm thinking an offline solution is best and have piece mealed things together but Ricoh should really have a solution for this or a third party should have something that makes this simple and affordable. Thanks!Read More...
Last Reply By Art Post · First Unread Post

Cost of PCUs/PCDUs and other parts

Anders And
Do you, as a Ricoh reseller, have any issues with the cost of parts for especially the XX03 machines? Here in Europe the PM and yield parts are extremely expensive This also affects the pre-owned market, if the trade in machines have high counters they are next to worthless. Anyone refurbishing PM/yield parts/units? Your thoughts?Read More...
Last Reply By slowhandbill · First Unread Post

Step away from the computer

We don't have a full service IT department and from an IT standpoint we focus on supporting our products only. Sometimes, we come across a PC that is obviously riddled with malware or has other issues. I'd like to develop a tactful way of informing the client so that we can have a uniformed message among our technicians and we can extract ourselves without incurring responsibility. My skin crawls when supporting a technician with an escalation and they are saying things within customer...Read More...
Last Reply By Art Post · First Unread Post

Print from Memory Storage Device

Is it just me or does this feature seem to be inconsistent and unreliable? I plug the USB drive in and I can print from it...sometimes. Other times it says the device is recognized when I plug it in but then when I go to print from it, it says it is not recognized. I've had better luck going to the feature, selecting print then inserting the device, but it still remains unreliable in my opinion. If they're going to have this feature, it should work consistently.Read More...
Last Reply By jswinberlin · First Unread Post

OCR too slow

OK, I can't remember if I posted this already or not so forgive me if I'm repeating myself. We have several clients that have complained about the OCR process taking too long. With single pass scanning it is nice to be able to use the OCR option to delete blank pages. However, this really slows down the scans and can sometimes create quite a bottle neck. Is this just as good as it gets or is there a way to minimize/eliminate the delay? My plan is to install here in the office and do some...Read More...
Last Reply By Art Post · First Unread Post

True Adobe PS III with Ricoh MFP's

Art Post
I visited a client today. He is an architect and is 84 years old. Last year we placed a Ricoh MP C2504SP. Client was having some issues with Air Print cutting off the image, we then went to Ricoh print & scan app to correct the issue. Another issue was printing full page booklets from the MAC. We had it printing correctly on many occasions, and even set up some pre-sets for our client. That's why I was back there today, he has some issue with remembering what to click. In addition when...Read More...

New Ricoh C7200 Production

Art Post
I caught this in a google alerts for Ricoh. Pro C7200 My-ricoh.com By visiting my- ricoh .com you accept the use of cookies. Read more about cookies here. ACCEPT COOKIES. Search for your product · Search. High End Production Printing > High-end Production Products. Pro C7200. https://www.my-ricoh.com/portal/login/insert?returnUrl=/portalRead More...
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