Industry Discussion Room

Sharp Direct Connect Shield

Jason H
SBS has a line item on their orders showing Sharp Connect Shield. Does anyone know what this is. I at first thought it was a power filter/surge protecter but I am not sure. I asked my Sharp rep and she is checking to see if she can find out, but would anyone know what that is?Read More...

ADP CDK laserstation 6100 question

Art Post
I'm a newbie with this stuff, however, I have a card dealer that has 15 of these printers. They look like Kyocera printers. I also see many compatibles being offered on the web. I also noticed that CDK has maintenance/supply programs where everything is included for a monthly price along with "x" amount of pages per month, and a cap for how many toners they can use in 12 months. Does anyone know the pricing from CDK or even better, how I can grab these clicks? ArtRead More...
I caught an alert with my gmail with the tariffs that are going into effect against China on July 6th (I believe). There were 818 items and then another 3something. One item I did see was copier parts and accessories. I can probably find the list and post for everyone. The tariff is going to be 25%. Has anyone heard from their manufacturers yet on this? How does this affect the Japanese manufacturers in China? Please reply if you know something!Read More...
Last Reply By Jason H · First Unread Post

Gold Fax Software

Jason H
Anyone have any experience with this software. Specifically, I am placing a Konica Minolta B/W MFP in an account that is using gold fax. It appears that you do not need a fax board since it goes through the scan to email function...Can anyone confirm that?Read More...
Last Reply By Jason H · First Unread Post

Interesting on-site cold call yesterday

Art Post
While hunting for net new prospects, I knocked on a door (because if was locked), and was greeted by an older woman. As I intro'd my self a younger woman appeared in the door way as I finished my short intro (printers, copiers, IT doc manage). She stated, "where not interested", I then replied with "what are you not interested in", she stated, "we have all small printers", and I replied with "that's okay we also offer IT services", along came another "we're not interested because we are...Read More...

RISO me9450 Question

Art Post
Does anyone know of third party accessories that would allow for more than 1,000 sheet paper feed capacity. In addition, maybe something larger for the exit capacity?Read More...

Itex 2018

Art Post
Did anyone go? I heard there were 1,200 registered, however the traffic was not so good.Read More...

A message from John Visentin (Xerox)

Art Post
May 17, 2018 Dear Colleagues, I am honored to have the opportunity to lead such an iconic company and join you in shaping the future of Xerox as your new CEO. The twists and turns of the last few months have understandably left you with a number of questions. Before I address some of your concerns I want every one of you to feel confident that I am committed to taking Xerox to the next level. see attached documentRead More...

More Samsung to HP Transition Items

Jason H
What a complete cluster f**K it is ordering parts. My parts ordering lady is about to pull her hair out with the HP people. Needless to say I've had a Samsung that has needed a fuser for 2 weeks and we just got it today, after getting a used one the first time that was all scratched up and numerous times of getting the runaround about the part being processing and shipped etc. It also appears the parts will ship from California..... Anyone else having issues?Read More...
Last Reply By Jason H · First Unread Post

Sharp Charging Environmental Fee

Jason H
I was with a new prospective client yesterday and she gave me the proposal from sharp. After I get done throwing up at the price of service (.0075 for 2,000 b/w pages and .045 for 1,000 color pages) I notice they are charging her a $3.00 environmental fee. Now $3.00 a month over 63 months is not a lot of money but it is 189.00 that the customer feels like isn't necessary. I don't know if they are doing this all over but the explanation was that because they used toner in the machine they...Read More...
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