Service and Supply Agreement
 Dealer agrees to provide to _____________________________________________ supplies and services to the equipment identified within this Agreement in accordance with the following terms and conditions.
Model # ____________________________ Serial # ___________________________________
Location:  _____________________________________________________
This Agreement shall be for a term of _______ months commencing on the date as specified below, billed Monthly/ Quarterly.
Cost per copy ("CPC") is based on 8.5” by 11” page. Customer agrees to pay the following per page meter charges.
Black at   $ __________          Minimum _____________ Overages ________________   Toner IN / OUT
Colour at $ __________          Minimum _____________ Overages ________________ Toner IN / OUT
Professional Service Fees $ ________ per hour.  All Professional Service Fees are included for the first _____ days.
Professional Service Fees could include but are not limited to the retraining of operators, Software Updates, Firmware updates, installing Print Drivers, programming of Templates, Department Codes, Scan Paths & Address Books.  Upgrades/Changes made by the customer to their Computers, Network Operating Systems or Solution Providers that result in the dispatch of a Service Technician to your location may result in Professional Service fees being charged.  Should a  Dealer technician arrive on site to diagnose a copier related Network Print/Fax/Scan problem, and that technician determines that he can successfully Print/Fax/Scan to the Copier with a Cross Over cable connected directly to his Laptop, thereby eliminating the Local Network, further Professional Services may be billable.
Fax contract Base $ ______________ Annually	Supplies Not Included.
Start Date ________________________________    Start Meter Reading _____________________
Email address ____________________________     Fax # ___________ Tel # ___________ Contact Name ____________________________________
Special Instructions:  ____________________________________________________________
1). This Agreement including the additional terms and conditions stated on the reverse side contain the entire agreement of the parties. No changes, amendments, modifications or revisions to the terms and conditions of this Agreement shall be valid and binding unless in writing and signed by the  Dealer Manager. The  Dealer Manager reserves the right, at his sole discretion, to make changes to the fees charged, the CPC and any other fees upon providing Customer with 30 days written notice. The express terms and conditions of this Agreement supersede and control the terms of any purchase order issued by the Customer and any course of dealing or usage of trade.
2). Additional binding terms and conditions of this Agreement are specified on the reverse side hereof which additional terms and conditions Customer acknowledges have been read and accepted.
 Dealer                                                                       Customer Authorized Signature
Service Manager _________________________              _______________________ Date ____________
Sales Person ___________________________

Additional Terms and Conditions
1) Service, Labour and Supplies. It is understood and agreed that the charges established by this Agreement include only the use of the designated Equipment and any accessories, machine maintenance (during normal business hours, currently 8:30AM -5:00PM), inspections, adjustments, parts replacement, drums, developer and cleaning materials for the proper operation of the Equipment as determined by the  Dealer. In the event Customer desires to furnish its own supplies such as toner, Customer must contact  Dealer in advance of use regarding the appropriate composition of such supplies. Failure to confirm the appropriateness of such supplies in advance of use may void this Agreement and/or  Dealer’s obligations hereunder.
2) Payment terms. The Customer agrees to pay all invoices issued by  Dealer within 30 days of the invoice date. The CPC includes parts, labour, and, if included, toner. It excludes paper, Staples, Waste Toner bags and applicable taxes, for which the Customer shall be responsible.
3) This Agreement does not include Information Technology related Network Support other than directly connected to the copier nor does it include modifications to the Equipment unless specifically set out in this Agreement 
4) Courier Charges for all Consumable items are billable except as delivered in the normal course of business.
5) External copying. In the event the Equipment is not available for use, for any reason whatsoever,  Dealer will not be responsible or liable for any costs associated with alternate or external copying performed by the Customer if not pre-approved in writing by the  Dealer Manager.
6) Counterfeit. All Colour units are fitted with a counterfeit device as required by Canadian law. If the counterfeit device is triggered, the copier’s LCD will display “Not Allowed”. Any charges or costs associated with resetting and/or repairing Equipment because of attempted counterfeit copying, including but not limited to parts and labour are not covered by this Agreement and are the complete and full responsibility of the Customer.  Initial ______
7). All copiers equipped with a Hard Drive, will have the included 128 bit AES Data Encryption feature turned on upon initial delivery.  This reasonably protects the confidentiality of any customer information stored on the copier’s Hard Drive, in case that Hard Drive is replaced or the copier is eventually disposed of.  It is the customer’s complete responsibility to manage their Hard Drive’s information security upon disposal.  Initial  ____  
8) Customer Responsibilities.  Customer agrees:
a) Whenever possible, to allow  Dealer to obtain meter reads electronically on all connected Equipment.
b) To pay  Dealer current Professional Service Fees for:
i)	any repair requested by the Customer to be performed outside normal  Dealer business hours at x2 set out above;
ii)	all costs of repairs including parts and labour as a result of Customer negligence or the improper operation of the Equipment; and
iii)	all costs of repairs including parts and labour as a result of the operation of Equipment which was not in accordance with operating procedures established by  Dealer and as outlined in the Equipment's user manual.
c) That the Equipment and supplies furnished by  Dealer are the sole property of  Dealer. Customer agrees to execute any other documents deemed necessary to enable  Dealer to file, register or record  Dealer's title to the Equipment.
d) To pay moving and relocation fees in the event Customer requires the Equipment to be physically moved from the original setup location. The Customer shall be solely responsible for any repair fees or costs associated with repairing Equipment that was improperly moved by Customer.
e) If Equipment is lost, stolen, damaged or destroyed, regardless of fault, the Customer shall pay the cost to repair or replace the Equipment as determined by  Dealer.
f) That in the event supplies are included in the Agreement, such supplies shall only be used with the Equipment as set out in the Agreement. Any unused supplies are to be returned to  Dealer upon expiration of this Agreement.
g) Not to remove, alter nor allow others to remove, alter the Equipment, or remove any  Dealer insignia or labels that are attached to the Equipment.
h) Not to service the Equipment itself or permit any party other than  Dealer to service the Equipment.
i). The  Dealer assumes no liability for any failure or reduced performance of the equipment due to the improper conditions of the working environment.  This could include excessive dust/ dirt, building renovations, chemical or foreign residues, abnormally high or low humidity or any other condition as may exist.
j) Stable Electrical Service for the correct operation of the Equipment as recommended by  Dealer and as set out in the Equipment's user manual.  Dealer will not assume any liability for any conditions arising from any electrical circuitry external to the Equipment.  Customers who decline the purchase of a  Dealer recommended Surge Suppressor or Line Conditioner are billable for all damages incurred.   Initial ____
k) To conform to  Dealer billing procedures including notifying  Dealer of the meter reading at the end of the each billing cycle and allowing access to the premises where the Equipment is kept in order that  Dealer may service and inspect the Equipment, deliver supplies and obtain meter readings. If Customer fails to notify  Dealer of the meter reading,  Dealer may use, in its discretion, any one of the highest meter readings of the last six (6) months as an estimate.
l) That upon default by Customer in making payments under this Agreement or upon customer's default in performing or complying with any other terms or covenants of this Agreement or in the event of any proceeding in bankruptcy, receivership or insolvency commenced by or against Customer or its property or in the event Customer makes any assignment for the benefit of its creditors, all monies owed by Customer to  Dealer become immediately due and payable.  Dealer may, at its sole option, cancel and or terminate this Agreement and take possession of any Equipment that it owns and/or supplies without notice to the Customer and without the need for an Order of any Court of competent jurisdiction. Customer waives any and all claims against  Dealer with respect to such repossession of Equipment or supplies.
m) That it has read and understands the Equipment's user manual and will only use the Equipment in accordance with such manual.
n)The Customer hereby releases, remises and forever discharges  Dealer and employees from and against all actions, causes of actions, suits, claims and demands whatsoever, whether presently known or unknown, pursuant to any statute or regulation of Canada, arising out of or by reason of the use or provision of the Equipment, the supplies or the services. The Customer agrees to indemnify and hold  Dealer harmless from any claims, liability or loss arising from the provision, use, condition, operation or possession of the Equipment, the supplies and/or the services.
9). In the event the Customer elects to terminate this Agreement prior to the expiration of the original term, the Customer will be responsible for the payment of     early termination charges which shall be calculated as the average of the three (3) most recent billing periods multiplied by the total remaining billing periods divided by two (2).
10) A monthly 1.5% Fuel Surcharge (or a minimum of $5.00) may be applied to all CPC charges at the sole discretion of the  Dealer.   Initial ___
11) In no event shall  Dealer be liable for any punitive, special, incidental or consequential damages of any kind (including but not limited to loss of profits, business revenue and business interruption) arising from this Agreement or the relationship between  Dealer and the Customer.
12) Assignment. The Customer may not assign its rights and obligations under this Agreement without the express written consent of   Dealer.