Copier Industry Notes

Copier Industry Update May 8th, 2019 (with comments from Art)

Xerox adds security features to its MFPs

- security enhancements to its line of Xerox AltaLink Multifunction Printers (MFPs)
- "While other networked print devices use a fractured, manual approach to cyber security, Xerox employs an automated response that neutralizes threats at their source," said Dr Alissa J Abdullah, chief information security officer, Xerox. "Instantaneous responses are critical when seconds could mean the difference between effective threat response and a catastrophic breach."
- Use features from McAfee Data Exchange Layer (DXL) and Cisco Platform Exchange Grid (pxGrid) platforms
o When a threat is detected, McAfee Embedded Control white listing technology halts the attack
o MFP sends an alert to McAfee ePolicy Orchestrator, which communicates the
event to Cisco Identity Services Engine over the DXL/pxGrid framework
o Cisco Authentication Service takes the affected device off the network until the extent of the attack can be completely evaluated.

Note from Art:  To this day, I've never heard of or read about a breach that went through and MFP. Not to say it does not happen, but I'm sure it's few and far between.

Fujifilm exec discusses future of print

- "Communication using paper documents is still prevalent but it is true that paper use is decreasing and industry data show the shipment of printers is also declining," Fuji Xerox President Takashi Otani told The Korea Times newspaper

- "However, manufacturers are evolving their printers by adopting information and communication technologies such as cloud computing, big data and artificial intelligence (AI). I am sure that printers will keep evolving to stay abreast of the technology changes."
- witnessing a decrease in demand for printers
- "Though Fuji Xerox is famously known as a printer manufacturer, the firm has been diversifying its business portfolio by offering document management, security services and cloud computing," Otani said.
- "Even in the distant future when multifunction printers continue to disappear, we will keep providing services that can enhance in-company communications to our customer companies," he said.

Note from Art; I especially like the comment "in the distant future"!

Xerox launches remote control panel

- Now available for Xerox VersaLink MFPs and printers
- accessed via web browser from the printer’s Embedded Web Server
- user can change printer settings
- enable administrators to program and troubleshoot the machine from their PC

Dealer acquisitions

- Marco reports that it’s acquired Accent Business Solutions in Wisconsin for an
undisclosed sum
o now has 1,430 employees and serves over 35,000 clients from its 62 locations
throughout the United States
o Accent Business Solutions has locations in Appleton and Wausau
- Fisher’s Technology, headquartered in Idaho announced it has acquired ABC
Office Equipment of Spokane, WA
o now operating out of four locations in Idaho, five locations in Montana and
now two in Washington
- Loffler Companies, headquartered in Minnesota, announced the acquisition of Laser Systems and Laser Systems Security of Fargo, ND and Grand Forks, ND

Note from Art:  Marco is killing it with acquisitions!  So many so quick it's like rapid fire.  I think they might want to tap the brakes a bit.

Okidata reports loss

- recorded a 2.9 billion yen impairment loss related to its Mechatronics Systems
- project net sales of 441.0 billion yen, up 0.2%
o Operating income of 17.5 billion yen, up 2.5%
o Earnings of 8.5 billion yen, up 70%

Note from Art:  How much is 8.5 billion yen? A little over $77 million US Dollars

Canon launches new A4 color MFPs

- new Color imageCLASS MFPs MF745Cdw, MF743Cdw, MF741Cdw, MF644Cdw,
MF642Cdw and MF641Cw
- color touchscreen LCD control panels
- 3 year standard warranties
- optional Auto Toner Replenishment Service delivers toner directly to the end user
- supports the Canon Application Library
o Name and Scan: Assign a name (keyword, ID, date & time) to a sent file to assist in sorting into the appropriate storage location
o Language: Change the default language used on the printer's screen display
o Copy (Enhance Text): Darken light-density text on originals during copying
o Fax and Store: Press the Fax and Store button to send a fax to its destination
and archive the fax image upon successful transmission.

Note from Art:  What strikes me the most is the 3 year warranty, just curious if that is depot service or on-site service. In addition curious to see what the warranty is for the consumbales

Canon claims it has largest US marketshare

- IDC reported that Canon is the market leader in all U.S. A3 Copier/MFP segments during Q4 of 2018
- (what Canon did not reveal however is that it is one of the few MFP vendors that do NOT certify their numbers in the U.S., unlike Konica Minolta, Sharp, Toshiba, etc.)

Canon to resell new solution

- New partnership with Timitoo Systems of Flower Mound, Texas
- Will resell the Timitoo Systems Correspondence platform, as well as the Timitoo AFP Conversion Suite of products
- a pure open standard HTML5/CSS based template definition for its correspondence solution
- document design originates from the digital "beginning" versus a paper document
- eliminates the constraints of the page-oriented design process
- can be deployed on premise, cloud-based, on-demand or as a hybrid solution

Note from Art: I had this posted up last week, read it once, read it twice and now a third time. I have no clue what this platform does or how it will help the client

Canon provides production print gear

- Canon announced it is providing systems for The Viscardi Center of Albertson, XXXX
- operates a vocational program to help prepare adults with disabilities for jobs in office services
- Canon will provide a national team of subject matter experts, up to six per session, to work with a vocational training team from Abilities Inc. at The Viscardi Center.
- Training will take place in areas such as reception services, mail services, light print production and print fleet management. “It provides them with life skills that can translate into any business,” said John R. Reilly, senior vice president of global managed services at Canon Solutions America

HP holds event for dealers

- Held HP Premier Partner Summit in New Orleans, LA
- Presentations focused on following topics:
o security and solutions
§ HP Firmware Assessment tool
§HP Print Security Advisory Services
§ HP Security Manager tool, which streamlines security by establishing a
single policy and applying it across the entire fleet, ensuring compliance
and protecting workflows.
§ HP Roam
§ HP JetAdvantage

o Growth opportunities with HP PageWide Technology
§Inkjet A3 & A4 printers and MFPs
§ ColorSave feature allows users print lighter, pastel colors for the same
price as PageWide monochrome printing
o HP Smart Device Services (SDS) service tool
§combine device-embedded sensors and cloud-based tools to optimize the
way to monitor, manage and diagnose service needs across fleet
§ability to remotely resolve problems
§claims to reduce dealer service costs by up to 17%
§predict failures of key components just before they happen

Note: I can only hope and dream that one day I can sell these puppies, PageWide wide format is to die for

HP wins production print contract

- award from American Litho of Chicago, IL
- installed new HP PageWide Web Press T240 HD, a production color inkjet system
- serves clients in financial services, insurance, retail, health care, fast food, travel, entertainment, health and beauty, education and more.
- Used to produce high-quality color mailers, catalogs, postcards and other projects that feature customer names and variable offers based on customer demographics and known preferences.

HP sued by unhappy customer
- The Cweren Law Firm of Houston, TX, has sued HP for $100,000, claiming that the company has not provided proper service for their HP color LaserJet MFP.
- the law firm claims it bought the device and a 5 year warranty that promised in-person repairs, parts and service “at your door the very same business day”
- claims that HP refused to send an on-site service person when device did not work properly
- problem interfered with the busy law firm’s ability to conduct business, the petition said
- suing HP for breach of contract, fraud, negligent misrepresentation and breach of express warranty
- seeks to recover actual damages, attorney fees, interest and court costs.

Note from Art:  See what happens when you sell to a law firm.  They must have been really upset for this to go down.

Epson wins production print contract
- awardfrom
Top Signs of Hexham, Northumberland
- installed an Epson SureColor SC-S80600
- “It allows us to print with white ink, which is great for window stickers, but it is also a lot greener than other machines because it uses less electricity and ink. I think it’s important to us and to our clients that our work is better for the environment.
- Epson’s 1.6m-wide SureColor SC-S80600 is a 10-colour system that can print at up to 95.1sqm/hr in single-pass banner mode and at up to 12.5sqm/hr in eight-pass film mode
- features dual PrecisionCore TFP piezo crystal printheads

Ricoh wins BLI award for app platform

- announced that Keypoint Intelligence – Buyers Lab (BLI) has awarded Ricoh a 2019-
2020 BLI PaceSetter award in the MFP Cloud Ecosystem
- “delivering updateable, configurable technologies for today's rapidly changing digital workplaces as part of its Dynamic Workplace Intelligence approach”
- The downloadable apps for its MFPs include:
o cloud connectors: predefined workflows to streamline processes
o cloud workflows: advanced features such as multi-destination scanning
o cloud services: workflows and applications with a variety of uses, such as
extracting content from documents, integrating with cloud-based line of business applications and creating multiple data routes to support the most complex requirements
o RICOH Always Current Technology
§makes regular updates to firmware and other applications available on
demand, as needed
§Customers can download and install new features, applications and
upgrades directly to their intelligent MFP

Ricoh to diversify

- Plan outlined at its recent April 2019 investors’ conference
- seeking to expand into industrial printing – specifically, with inkjet systems for printing on
textiles and packaging, and even on wall papers and flooring – as well as into
commercial, thermal, and 3D printing
- planning a new 3D printer to complement Ricoh’s medical-imaging business
o will be capable of bio-printing, and supplying DNA standard plates via precise
inkjet-based deposition of cells
o targeting July 2019 for its introduction.
- develop a “digital micro factory concept”
o textile print orders are received digitally, printed on-demand, with only required orders printed

Note from Art: If you want to stay in the business of print, you'll want to follow the migration of print. That means color wide format!

Ricoh wins production print contract
- award from Kirkwood Direct of Wilmington, Massachusetts
- installed a new RICOH Pro VC60000 production color inkjet system
- reasons given for choosing include ability to handle different papers, such as glossy, uncoated stock or cover stock.
- Part of sales process included a demo at Ricoh’s Customer Experience Center in Boulder, Colorado

Ricoh wins award for service tool

- Award from CIO magazine for Smart Hands, a hands-free way for Ricoh service technicians to connect with cloud-hosted knowledge repository
- Also connect with subject matter experts

Lexmark’s parent reports earnings

- Ninestar Corporation of China, which purchased Lexmark International in 2016, recently reported financial results for its 2018 fiscal year
- revenue up 2.8% to 21,926 million yuan ($3.2 billion) for all divisions
- operating profit of 1.55 billion yuan ($225.4 million)
- was the first year that Ninestar’s financial results included results for Lexmark
- net profit of 950.7 million yuan ($138.2 million)
- Lexmark division revenue down 1% to 17,175 million yuan ($2.5 billion)
- Total devices sold down 4.2% to 1,420,000 (includes small desktop consumer models)

EFI makes acquisition

- EFI, maker of Fiery print servers, which itself was just acquired by Siris Capital,
announced it has acquired BDR Boya Kimya San of Bursa, Turkey
- Company makes reactive inkjet inks for textile printing

DocuWare reports earnings

- releases its 2018 financial results
- achieved 46.6 million euro in total revenue
- cloud revenues increased by 92% to 7.8 million euro
- added 1,700 new customers
- 95% customer retention rate

Note from Art:  95% retention rate is incredible!  Adding 1,700 new clients is a job well done also

-=Good Selling=-

Copier Industry Update Janaury 13th, 2019 (with comments from Art)

Xerox large reorg begins

- Reported by CRN (Computer Reseller News) magazine
- Pete Peterson, hired in 3/2017 to be President of Xerox Channels, was let go
- “in the midst of a massive internal reorganization”
- Peterson stated; “I’m very proud of the work I did there. I revamped the global partner program, which was in need of reorganization. I brought in talent at all levels from marketing to channel sales … This organization is poised for success and for growth. I could not be more proud of my time there.”

Note from Art: Poor guy didn't even last two years

o plans to launch a consulting company – Navion Solutions Group
- Xerox realigned its go-to-market leadership into two groups: the Americas Operations and EMEA (Europe, Middle East & Africa)
o Leading the Americas operation is Mike Feldman, currently president of North America operations for the company
o Hervé Tessler, president of international operations, will lead EMEA Operations
o Rose Willis is now leading the US Agent Team
o Darren Cassidy is now the head of global supply

Xerox wins production print contracts

- Award from Bakergoodchild, a commercial printer in Birmingham, England
o Installed a Xerox Iridesse production color laser printing system with 6 colors of toner
o Replacing a Ricoh Pro C7100 production color laser system
o Bakergoodchild is set to migrate some of its outsourced and litho work onto its new Xerox Iridesse
o Reasons for choosing include:
 White toner option
 maximum sheet size of 330x488mm
 print speed up to 120ppm
 handle 52gsm and 400gsm
 “ultra HD resolution” of 2,400dpi
 Banner sheets up to 330x1,200mm
 auto-duplex up to 729mm long
- award from NeoGen, a commercial printer in Ireland
o installed Xerox Iridesse production color laser system with 6 colors of toner
 Metalllic Gold & Silver, White or Clear toners in addition to traditional CMYK

Xerox to offer more MFP security solutions

- free upgrade available for Xerox AltaLink MFPs
- new Configuration Watchdog feature, enabled with ConnectKey technology
o administrators can monitor compliance requirements of up to 8 security settings
o When unauthorized changes are detected, Configuration Watchdog will remediate them to their compliance state; unapproved changes are notified and logged for further response
o meets NIST 800-171 standards, which govern the security of data in non-federal information systems and organizations.
- Also available is the “1-Touch App”
o Users can create shortcut on the touchscreen, such as scanning to email without typing an email address or creating booklets with a single touch
o can be cloned and shared among multiple devices.
- Fleet Orchestrator automatically deploys software upgrades and configuration changes across multiple devices
o A single device, designated as the host, shares updates with the remaining fleet

Note from Art: Hear this the other day, not sure if it's true and maybe someone can confirm.  The translation language software is pretty cool, however I heard there is a cost of 19 cents per page? 

Xerox offer new program for “Partners”

- New accreditation programs for dealers:
o “Managed Print Services Accreditation”
o “Authorized Service Provider Accreditation”
o learning path that consists of web-based or classroom training
o Partners are rewarded for their efforts as they work through the learning paths
- New marketing tools and resources now available to help dealer partners grow their sales

Xerox now offers video chat

- Launched Service Delivery Video Chat
- enables users to communicate with a Xerox support agent through video chat
- user first calls their local support center, then support agents have the option to try a remote solve
o Using the Remote Solve option, customers are given the option to call via video chat – Skype or FaceTime
o agent can then direct the user on how to fix an issue remotely and they can actually see what the user is seeing on their machine
o According to Xerox, the use of video chat could lead to faster resolution

ThinPrint launches new printing solution

- Goal is to improve VDI (virtual desktop infrastructure) workstation printing
- Cortado Holdings (headquarters in Berlin, Germany and Colorado) launched ThinPrint Hub
o brings advanced printing capabilities to Statodesk Citrix Ready workspace hub
o can be managed directly from Stratodesk NoTouch Center
o connect all network printers in remote locations to a central print system via a secure print tunnel
o print files are delivered compressed, bandwidth-controlled
o optionally can be encrypted
o is a plug & play device ready for the enterprise workstation
o automated management tool for both workspace and printing hubs
o pricing not announced
Canon ranked in third place for patents
- reported that it ranked third for the number of U.S. patents awarded in 2018
- only company in the world to have ranked in the top five for 33 years running
o (most of patents are related to camera technology)
- in first place is IBM, which was awarded a record 9,100 patents in 2018

Canon product on display at CES2019 show

- CES (Consumer Electronics Show) held every January in Las Vegas, NV
- Solution partners on display include: Brizi, EA, photo booth experiential company Xangle, stop-motion animation company Dragonframe, and veterinary imaging SOUND
- New products shown include; Rayo S1 mini projector2, Canon VIXIA HF W11 waterproof camcorder and Canon VIXIA G50 camcorder
- Launch of Canon PIXMA TS702 printer, a compact connected color inkjet printer with high-volume printing capabilities for both home and office/business-to-business usage.

Canon wins BLI awards for solutions

- Canon Wins Keypoint Intelligence BLI “Winter 2019 Pick” awards for:
o Therefore 2018 ECM (enterprise content management)
o uniFLOW Online, a cloud-based print management and scan management solution

BLI gives out “Pick” awards to MFPs

- Keypoint Intelligence - Buyers Lab (BLI) announced its “Winter 2019 Pick” award recipients in the Copier MFP category and desktop printers:
- Sharp MX-6580N, 7090N, 7580N, 8090N color laser MFPs
- Sharp MX-M3070, M4070, M6070 b/w laser MFPs
- Sharp M905 production b/w system
- Toshiba eSTUDIO 4518A
- Brother HL-L3230, L3270 & L3290
- Brother MFC-J6945, L3770 & L3750
- Canon imageCLASS MF264, MF267 & MF269
- Lexmark CX421, CX522
- Lexmark MS or MX 321, 421, 521, 620, 622, 722, 820
- Lexmark won the “2019 Printer/MFP Line of the Year” award
- Sharp won the “2019 Copier Line of the Year” award
BLI gives out “Pick” awards to scanners
- Pick award recipients in the Scanner category
- Kodak Alaris S2040
- Brother ADS 1700W
- Canon imageFORMULA DR-C225W II
- Epson WorkForce ES- 500WR
- Xerox DocuMate 6710
- Panasonic won the “2019 Scanner Line of the Year” award

Note from Art:  Did you ever notice that no manufacturer ever wins the award for best MFP's the same company two years in a row. I wonder why that is?

Ricoh assists with new wide format

- Azonprinter of Croatia, announced it launched the new Matrix R adds Ricoh Gen5 printheads to Matrix R-industrial production color inkjet wide format printer series using Ricoh’s Gen5 piezo crystal inkjet printheads
o Printhheads have expected life of 100 billion actuations
o 1200 nozzles per color
o Top speed of 25.8 square meters per hour
- Matrix R series is a flat-bad UV-LED inkjet printing solution
- optional bed sizes of 800 mm x 1600 mm / 1600 mm x 2500/3200 mm
- able to print on to substrates up to 25cm in height
- capable of handling heavy materials up to 100 kg
- for indoor, outdoor and industrial applications.
- printing directly onto any type of material such as ABS, polycarbonate, TPU, PVC, wood, stone, glass, canvas, ceramic, aluminium
- covering ADA and Braille 3D printing and print on cylindrical objects.“

Note from Art: I love the substrates that this printer can put ink on!

Ricoh acquires managed IT firm in Europe

- announced it has acquired TeleSafe of Brussels, Belgium
- is a dedicated IT Services (ITS) company focused on four main areas of Managed Services, VoIP, Cloud Solutions and GDPR
- purchase price not announced

Dealer Aquisitions

- Novatech, headquartered in Nashville, TN, announced it has announced the purchase of Consolidated Copier Services (CCS)
o CCS services the Greater Atlanta, Georgia, area
o Novatech will retain the Consolidated Copier Services name, office and staff.
o With the acquisition, CCS President Pat Nunnally is retiring
 His son Lincoln Nunnally has become part-owner of Novatech with the full backing of the company and its private equity funding to not only carry on the family tradition but also expand services throughout the Greater Atlanta area.
o This is the 13th acquisition for Novatech and the fifth in the past two years.
- Oval Partners, a San Francisco-based equity firm, today announced it has acquired two more dealerships:
o Century Business Services of Costa Mesa, CA to be part of the Flex Technology Group
 CBS also has satellite offices in San Diego and Riverside counties
 “Century Business Services has an impressive business model that’s proven successful for the last 20 years. The company and its culture align perfectly with our growth initiatives,” said Frank Gaspari, CEO of FlexPrint
LLC. “Along with Caltronics Business Systems, we will greatly expand our market share in the California marketplace. Bill Freeman and Steve Hecht have built a winning team at Century, which can be seen by the company’s growing national customer base. CBS will roll under Caltronics Business Systems of California, which Opal acquired will continue to operate independently and CBS executive team will remain in their leadership roles Mr. Freeman will be an equity holder in FlexPrint LLC.
o Shamrock Office Solutions, a Ricoh dealer in Dublin, Monterey and Silicon Valley, CA
 Claims to have 2,000 customers
- Imaging Solutions & Services, Inc. (ISSI), headquartered in Memphis, TN, announced it has has acquired ISC Financial Systems of Williston, Florida.
o Both are dealers for Hyland OnBase ECM solutions
o ISC is a of BPA (business process automation) solutions for banks and credit unions throughout Florida and the Southeast
o Founding owner and ISC President David Reckseit has joined the ISSI executive team as part of the acquisition
- Advanced Imaging Solutions, headquartered in Las Vegas, announced it has acquired Desert Images of Yucca Valley, CA (Kyocera, Okidata & KIP)
o AIS also has locations in San Diego, Corona, and Palm Desert, CA, and is dealer for Xerox, Kyocera and Savin

3D printing projection

- IDC recently published a new update to its Worldwide Semiannual 3D Printing Spending Guide
- shows global spending on 3D printing (including hardware, materials, software, and services) will be $13.8 billion in 2019
- increase of 21.2% over 2018
- By 2022, IDC expects worldwide spending to be nearly $22.7 billion
o 5-year compound annual growth rate (CAGR) of 19.1%
- 3D printers and materials will account for more than 66% of the worldwide spending total throughout the forecast, reaching $5.3 billion and $4.2 billion respectively in 2019
- Services spending will trail slightly behind, reaching $3.8 billion in 2019
- Spending growth for materials and software will outpace the overall market with five-year CAGRs of 20.3% and 17.1%, respectively.
- Manufacturing vertical will be largest consumer of 3D printing, with over 50% of spend
o Healthcare providers will be the second largest industry with a spending total of nearly $1.8 billion in 2019
o education ($1.2 billion)
o professional services ($898 million)

HP settles large lawsuit over non-OEM ink

- U.S. District Court for the Northern District of California issued a press release stating that a settlement has been reached with HP Inc. in the class-action lawsuit concerning Dynamic Security, a technology HP installed with some of its inkjet printers
- The plaintiffs alleged that Dynamic Security caused their HP printers to stop working if they were using non-HP replacement ink cartridges.
- Under the settlement, HP agreed not to reactivate Dynamic Security in the affected printers and to pay $1.5 million to owners of certain models
- Class Members are included in the settlement if they owned one of the following printers between March 1, 2015 and December 31, 2017:
o HP OfficeJet 6230, 6830, 6835, 6812, 6815, 6820, 8610, 8615, 8616, 8620, 8625, 8630, X451dn, X451dw, X476dn, X476dw, X551dw, X576dw
o Consumers can get reimbursed for out-of-pocket expenses such as the cost of replacement cartridges, a replacement printer, or printing or printer repair services.
- HP denies that it did anything wrong.

Laserfiche wins ECM solution contract

- Award from Compass Group North America (CGNA), headquartered in Charlotte, NC
- To standardize, centralize and automate finance processes across the organization
- centralize the capture of invoices from more than 2,500 vendors per month
- CGNA is a foodservice and support services company with over 250,000 associates and $17 billion in revenues in 2017

Sharp to spin off divisions

- Owned by Hon Hai Precision of Taiwan, Sharp announced the decision to spin off:
o loT Electronics Devices Group's Electronic Device Business Division
o Laser Business Division
o Will be two new subsidiaries of Sharp Corporation from April 1, 2019.
- intent of the spin-off is to enhance its corporate value

Sharp sees MFP sales growth in Europe

- had the highest unit sales growth of all office equipment manufacturers between July to September 2018 (Q3), according to IDC
- increased by 22% compared to sales in the same quarter of the previous year.
- value growth (turnover per unit) was 18%
- overall Europe market showed a slight decline

Sharp launches 3 new A3 color MFPs

- now shipping the ADVANCE MX-3071, MX-3571 & MX-4071 series
- base MSRPs of $12,925, $15,675 & $18,425
- top speeds of 30ppm, 35ppm and 40ppm
- 4 tandem OPC drum design
- Uses Sharp’s Micro-fine pulverized toner
- 1200x1200dpi
- 10.1” color touchscreen LCD control panel
o Application portal
o Optional MFP Voice activation
- Comes standard with 650 sheet paper supply
o Can upgrade to 6,300 sheet supply
o Max size of 12”x18”, up to 300gsm
o Can load up to 50 envelopes in top paper drawer
- Optional fax board with optional internet fax
- Document holds up to 150 originals
o Scans both sides of original at same time
o Top scan speed of 220ipm or 110opm
- Finishing options include; stapling, saddle stitch, booklets, hole punch
- Built-in print controller features:
o Actual maker unknown
o 1.9GHz processor
o 5GB RAM & 500GB hard drive
o USB, 10/100/1000BaseT ports
o PCL & PS print drivers
o Scan to email, FTP, SMB, USB
 Optional OCR board
o Security features include:
 Firmware attack prevention
 Self-recovery capability to restore firmware to original state
 Whitelisting feature
 Active Directory Group Policy
 Optional MX-FR62U data security kit needed for ISO certified level data security

Sharp launches 4 new A3 color MFPs

- now shipping the ESSENTIALS MX-2651, MX-3051, MX-3551 & MX-4051 series
- base MSRPs of $7000, $9625, $12,375 & $15,125
- top speeds of 26pp, 30ppm, 35ppm and 40ppm
- 4 tandem OPC drum design
- Uses Sharp’s Micro-fine pulverized toner
- 600x600dpi (2 bits per pixel)
- 10.1” color touchscreen LCD control panel
o Application portal
o Optional MFP Voice activation
- Comes standard with 650 sheet paper supply
o Can upgrade to 6,300 sheet supply
o Max size of 12”x18”, up to 300gsm
o Can load up to 50 envelopes in top paper drawer
- Document holds up to 100 originals
o Does not scan both sides of original at same time
o Top speed of 80opm
- Optional fax board, with optional internet fax
- Finishing options include; stapling, saddle stitch, booklets, hole punch
- Built-in print controller features:
o Actual maker unknown
o USB, 10/100/1000BaseT ports
o 1.75GHz processor
o 5GB RAM & 500GB hard drive
o PCL print driver standard, optional PS print driver
o Scan to FTP, SMB, email, USB
 Optional OCR board
o Security features include:
 Firmware attack prevention
 Self-recovery capability to restore firmware to original state
 Whitelisting feature
 Active Directory Group Policy
 Optional MX-FR62U data security kit needed for ISO certified level data security

Dealer protests school’s copier RFP award

- Valley Office Systems protested a decision made recently made by the Columbiana School District in Ohio regarding its new copier contract
- The local dealer claimed that they were not chosen even though they offered the lowest price
- Kathy Davies, school district treasurer, stated the following about RFP responses:
o Ricoh branch offered all new equipment on 60 month lease
o ComDoc (Global Xerox)’s proposal included a mix of new and used equipment
o Valley offered all new equipment
o Both Ricoh and ComDoc offered a fixed monthly cost, while Valley’s cost would escalate 5%, up to maximum of 15%
o Valley service/supply contract proposal did not include toner collector (waste toner bottle) or staples, and charges for freight (to ship toner)
o Ricoh’s proposal included toner collector and staples and has no freight or delivery charges.
o Valley also had a $4.75 per month administrative fee and charges $10 per device per month for network fees while Ricoh and ComDoc do not.
o Ricoh and ComDoc provided a two to four hour response guarantee while Valley had no guarantee listed in its agreement.
- The board decided at the end of the meeting to approve a 60-month lease for copier service with Ricoh

Domino launches new production inkjet

- Introduces their New “K600i Dual Bar, Dual Speed” Digital UV Inkjet Printer
- Designed for high speed production of labels
- prints variable data, including bar codes, QR codes, sequential numbering
- integrates onto flexo label presses, rewinders, and finishing systems
- 600 x 600dpi resolution
- 492 feet per minute top speed or 29,000 linear feet per hour
- Handles media up to 13.3” wide

Kyocera offers new solution

- introduced new App to simplify copyright and save teachers’ time in England
- ‘CopyScanPublications’ is a free app that can be installed on Kyocera MFPs to collect the copying data that is required by CLA (Copyright Licensing Agency) to make royalty payments to authors, visual artists and publishers
- The app captures copying done by staff of any articles, chapters or other extracts from publications that they use for teaching.

Note from Art: 'CopyScanPublications' who would pay for an app to collect copying data?  I agree it should be free. Geesh, wonder how that works with collection and paying out?  

Brother launches compact color printer

- Now offering the VC-500W compact color printer
- uses ZINK’s inkless printing technology with special coated paper (thermal printhead causing treated paper to produce color)
- designed for label and photo printing
- print directly from smart phones and tablets
- can print on media up to 17” long
- pricing not announced

Note from Art: I think Brother will be the last man standing in the print industry

Riso launches new production inkjet RIP

- Now offering the ComColorExpress RS1100C RIP with ComColorFW printer
- The raster image processor (RIP) software features:
o PS, PCL print drivers
o Customer must provide PC to load software on to
o Supports imposition and finishing
o Hot folders
o Tray selection by page
o Slip sheets
o Forms overlay and variable data
o Color profile registration

Note from Art:  These devices are awesome! However many users can't cope with the high price of ink and the low ink yields. Someone needs to tell Riso to drop the price on ink, and they'll place more unit.  With more units in the field they could double or triple thier ink sales.

Do sales reps know their customer?

- Survey results of decision makers published by Forrester Research
- 76% say sales reps do not understand the role and responsibility of the execs they were meeting with well enough
- 77% say sales teams were not able to demonstrate to them how their company’s products, solutions and services can help their prospect due to their lack of vertical market industry knowledge

Note from Art:  So glad I'm in the 34% that does understand the roles and responsibility of exec's and the 33% that is capable of demonstrating how our products, solutions and services can help the client.  Been saying this for a long time NEW reps need to have one vertical market to sell to.

-=Good Selling=-

Copier Industry Notes October 7th, 2018

October 7th 2018

Ricoh launches new PPS solution

- Now offering Ricoh Communications Manager

- Software-as-a-service platform for print service providers to control, manage and report on digital and print channels

- Manage, view and report on job status

- Track status, history and next steps

- Pricing not published

Ricoh wins BLI awards for PPS

- Buyers Lab Inc., a division of Keypoint Intelligence, gave out following: o Outstanding mid volume color PPS = Ricoh Pro C7210 series

o Outstanding high volume color PPS = Ricoh Pro C9200 series


Ricoh’s PPS exec is interviewed

- Peter Willliams, Ricoh’s global head of commercial and industrial print division gave interview: o Ricoh is working on the next generation of electrophotographic (toner) printing presses to replace the current C5200, C7200 and C9200 series Will be showcased at Drupa show in Germany, in June, 2020

o Also spending millions of to develop inkjet systems

o "Production print is close to a $2 billion business and is growing fast"

o "We aim to align inkjet and production print technology to assist the transition from toner to inkjet in production print"

o "Some 20% of Ricoh (PPS) revenues go to R&D, and disproportionately so for inkjet, but there is still a lot of opportunity in laser based machines"

o "Inkjet is not as flexible and there is the ink costs, we will offer an inkjet press when we think we can be successful. Out approach is that we want to have a commercially viable product, the component parts are not there yet"


Ricoh wins PPS contract

- Award from GAM Graphics and Marketing of Sterling, Virginia o Installed a Pro C7210X with 5 color toner system

- Award from Zalsman, a commercial printer in the Netherlands o Installed a Pro VC70000 production color inkjet system

- Award from VISOgraphic of Addison, Illinois o Installed a Pro C9210 production color laser system

Xerox wins PPS contract

- Award from Mountain View Printing of Calgary, Alberta, Canada

- Installed a Brenva production color inkjet system and an Iridesse production color laser system with 6 toners

Xerox hires new head counsel

- Announced appointment of Louie Pastor as new EVP and General Counsel

- Reports to John Visentin, new CEO

- Previously worked for Carl Icahn

Canon wins government contract

- Award from City of DuPage, Illinois

- 5 year contract for MFPs, service, supplies and software

- Canon used the National Intergovernmental Purchasing Alliance (NIPA) contract to win the award

Canon wins wide format contract

- Award from Group Imaging, a commercial printer in Mesa, AZ

- Installed an Oce’ Colorado 1640 color UV inkjet roll to roll system

Canon signs lease for NYC office space

- Signed lease for 24,408 SF office space on third floor of building at 261 Madison Avenue in New York City, NY

- 6 year lease with 5 year option, at $69 per square foot

Canon sponsors balloon festival

- Once again Canon is sponsoring the Albuquerque International Hot Air Balloon Festival in New Mexico

- 10//6-14/2018

- Features more than 500 hot air balloons across 78 acres

Toshiba completes sell off of PC division

- Hon Hai Precision (aka Foxconn) announced it has completed the purchase of Toshiba’s personal computer division and will make it part of Hon Hai’s Sharp division

- Sharp will re-enter the PC market for first time since 2010 when it discontinued its Mebius brand of PCs

- The last acquisition to complete the purchase was paying $35 million for Toshiba’s Client Solutions division o This division reported a loss of 8.3 billion yen last year

Square 9 and Fujitsu partner

- Square 9 Softworks Inc. announced release of GlobalForms 10.2 software

- Includes new functionality to connect to Fujitsu fi-7300NX network scanner

- Allows users to easily create custom web forms for capturing transactional information through customized process automation

ECi Software makes another acquisition

- Announced it has acquired Office Document Consulting (ODC) Inc. of Ontario, Canada

- ODC offers DOCaccess suite of products to managed print services dealers

Three arrested for making fake currency

- Levy James Newberry was arrested by Pasco County, Florida police for allegedly using color MFP at the local New Port Richey Public Library to make fake $20 bills

- Also arrested was Christina Quinn for attempting to use fake currency to make a purchase at Ollies, a local department store

- Gregorio Gonzalez was arrested for using fake currency to buy a used Harley Davidson motorcycle

Dealer holds security lunch/learn

- Lake Business Products of Eastlake, Ohio, recently held a lunch/learn event for customers entitled; "Let’s Get Security Under Wraps Cyber Security Summit"

- Guest speaker was David Rose of HP Inc. who discussed the risks and ramifications of not addressing and reducing the size of the attack surfaces in the print environment

- Also were three breakout sessions after lunch with representatives from Canon, HP and Continuum Managed IT Services

EFI names new leader

- Electronic For Imaging (maker of Fiery) announced that William Muir is its new CEO

- Formerly COO of Jabil Solutions.

Brother exec interviewed

- Dan Waldinger, Senior Director for B2B Marketing was interviewed in ENX magazine

- "in the U.S., about one trillion pages are printed per year"

- "We are predicting and seeing declines in print volume, however, so we are focusing on having the right solutions for where our customers are today"

- "We are complimenting some of the A3 copiers, but we want to get that A4 techology – those printers, MFPs and scanners – a lot closer to the workers"

- "A much more optimized workgroup ratio would be around 8 to 12:1 employee to device ratio"

- "We have a sales force that is primarily focused on demand generation"

- "We have a dedicated verticalized sales force that calls on end user customers"

- "We have groups of people who focus on retail, hospitality, healthcare, education, corporate (including financial and manufacturing) and government"

- "they will call on a customer and speak with them about their business needs"

- "perhaps do some proof-of-concept evaluation units and perform assessments’

- "along with some predictive analytics"

- "we can marry them with one of our authorized partners to place and service the solution"

- ‘we have a group of field engineers who can work in concert with the dealer on the front and back end"

- "if a large customer has a customization need, we do not charge for it?

- "will work with customers and do customization with integration into back end systems, and legacy network environments to make sure that it works – pushing drivers across network, updating firmware"

BTA gives out Channel Choice Awards

- Business Technology Association event held in New York on 9/19/18

- Awards based on voting from copier dealer members

- Primary Product Line Award = Kyocera

- Remanufactured Cartridge Provider = Polek & Polek

- 3rd Party Leasing = Canon Financial Services

- Wholesale Distributor = Supplies Network